LSX3100 User Manual, January 2017
© 2017 Global Payments Inc.
42
CONFIDENTIAL
Receipt Printer Problem
Diagnostics
Failure to discharge receipt
1. Check exit path for paper jam.
2. Check to ensure paper exit sensor (D) is working.
3. Check to ensure the exit motor roller is working.
4. Check cables from motor/sensor to sub-board and all the
way to control board for loose connection.
Thermal head overheating
Check the thermal head
Cutter failure to cut paper
1. Check to ensure the cutter module is working.
2. Check the movement of the cutter blade by manually
rotating the gear mechanism. Check for interference.
Cutter failure to return to home
position
Check the movement of the cutter blade by manually rotating
the gear mechanism. Check for interference.