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Glentek Inc., 208 Standard Street, El Segundo, California 90245, U.S.A. (310) 322-3026
CHAPTER 7: MAINTENANCE, REPAIR, and WARRANTY
7.4 Factory Repair:
Should it become necessary to return an amplifier to Glentek for repair, please follow the
procedure described below:
1.
Reassemble the unit, if necessary, making certain that all the hardware is in place.
2.
Tag the unit with the following information:
A. Serial number and model number.
B. Company name, phone number, and representative returning the unit.
C. A brief notation explaining the malfunction.
D. Date the unit is being returned.
3.
Repackage the unit with the same care and fashion in which it was received. Label the
container with the appropriate stickers (e.g: FRAGILE: HANDLE WITH CARE).
4.
Contact a Glentek representative, confirm that the unit is being returned to the factory
and obtain an RMA (Return Material Authorization) number. The RMA number must
accompany the unit upon return to Glentek.
5.
Return the unit by the best means possible. The method of freight chosen will directly
affect the timeliness of its return.
Glentek also offers a one-day repair service in the unlikely event that your system is down
and you do not have a replacement amplifier module.
7.5 Warranty:
Any product, or part thereof, manufactured by Glentek, Inc., described in this manual,
which, under normal operating conditions in the plant of the original purchaser thereof, proves
defective in material or workmanship within one year from the date of shipment by us, as
determined by an inspection by us, will be repaired or replaced free of charge, FOB our
factory, El Segundo, California, U.S.A. provided that you promptly send to us notice of the
defect and establish that the product has been properly installed, maintained, and operated
within the limits of rated and normal usage, and that no factory sealed adjustments have been
tampered with. Glentek's liability is limited to repair or replacement of defective parts.
Any product or part manufactured by others and merely installed by us, such as an
electric motor, etc., is specifically not warranted by us and it is agreed that such product or
part shall only carry the warranty, if any, supplied by the manufacturer of that part. It is also
understood that you must look directly to such manufacturer for any defect, failure, claim or
damage caused by such product or part.
Under no circumstances shall Glentek, Inc. or any of our affiliates have any liability
whatsoever for claims or damages arising out of the loss of use of any product or part sold to
you. Nor shall we have any liability to yourself or anyone for any indirect or consequential
damages such as injuries to person and property caused directly or indirectly by the product
or part sold to you, and you agree in accepting our product or part to save us harmless from
any and all such claims or damages that may be initiated against us by third parties.
