17
First steps
Gigaset S675 IP / ALGERIAN eng / A31008-M1915-A751-1-3T19 / starting.fm / 27.10.08
Ve
rsion 4, 16.09.2005
No connection to the Internet/VoIP server
If one of the following messages is dis-
played instead of the internal name after
the connection assistant is closed, errors
have occurred:
u
Server not accessible!
u
Provider registration failed!
Below you will find possible causes and
measures you can take.
Server not accessible!
The phone has no connection to the Inter-
net.
¤
Check the cable connection between
the base station and the router (the
LED on the base station must light up)
and the connection between the router
and the Internet connection.
¤
Check whether the phone is connected
to the LAN.
– It may not have been possible to
dynamically assign an IP address to
the phone
or
– You have assigned a static IP address
to the phone that has either already
been assigned to another LAN sub-
scriber or does not belong to the
router's address block.
¤
Press the paging key on the base sta-
tion. The IP address appears on the
handset display.
¤
Press the talk key on the handset to
end paging call.
¤
Start the Web configurator with the
IP address.
¤
If no connection can be established,
change the settings on the router
(activate DHCP server) or the
phone's IP address.
Provider registration failed!
Your personal data for registering with the
VoIP provider may have been entered
incompletely or incorrectly.
¤
Check your entries for
Username
,
Authent. Name
and
Authent. Password
.
In particular, check your use of upper
and lower case.
To do this, open the following menu
on your handset:
v
¢
¢
Telephony
¢
VoIP
(enter system PIN)
¢
Provider Registr.
Please note:
If port forwarding is activated on your router
for the ports that have been registered as the
SIP port (Standard 5060) and the RTP port
(Standard 5004), it is advisable to deactivate
DHCP and assign the phone a static IP address
(otherwise you may not be able to hear the
other party during VoIP calls):
– Assign IP address via the handset menu:
v
£
£
Base
£
Local Network
Or
– Assign IP address via the Web configurator:
¥
Open the following Web page:
Settings
£
IP Configuration
.
¥
Select
IP address type
.
Please note that the IP address and subnet
mask depend on the router's address block.
You must also enter the standard gateway and
DNS server. The IP address for the router is
generally entered here.
