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Appendix
Trouble shooting
Q1: Status led does not light up.
A1: First, make sure that
「
Configuration>System>Turn off the LED indicator
」
is disabled. If it is,
check the item, and the led should light up. Second, if the red led does not light, check that the
power adapter in the package is plugged in correctly. Third, if the orange led does not light, make
sure if the microphone is mute. And last, if the green led does not light, check that the category 5
UTP cable is plugged in correctly.
If the problem is still not solved, contact your dealer for further help.
Q2: What kind of Ethernet cable is used by network camera?
A2: The network Camera uses a Category 5 UTP cable allowing 10 and/or 100 Base-T
networking.
Q3: The Network Camera will be installed and work if a firewall exists on the network?
A3: If the network camera is behind NAT, you must make sure http port(80)/video stream
port(53)/audio stream port(5001)/rtsp port(554) is port mapping with NAT.
NOTE
The firewall software of the PC may block the transfer of the network camera. Remove or stop
this software.
Q4: What is the default name and password of administrator?
A4: The name is
“root”
and password is blank.
Q5: How can I find the network camera in the local area network?
A5: By using the PTCam Finder program or using UPnP to find it.
Q6: PTCam Finder program cannot find the Network Camera in the local area network the
first time?
A6: Make sure the subnet of the network camera is same as your PC. If the local area network
supports DHCP, the camera is “Get IP address automatically” in the “Network” page default. If the
local area network does not support DHCP, change your PC IP address to “192.168.0.xxx”.
Q7: What is the maximum number of users access Network Camera simultaneously?
A7: The maximum number of users is 10 for one video stream. At normal, there are three streams
from the network camera (VGA/QVGA/QQVGA).
Q8: How can I restore the network camera to default value?
A8: Use a paper clip to press on the inside button until the led is flashing. After three cycles of
flashing, the network camera begins to restore the default value. You can also press the button
“Factory”
in “Maintenance” page to restore the default value.
Factory default
reset button
Summary of Contents for IPCam 350TR
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