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Q9: I cannot play the recorded video file.
A9: Install the audio codec in the CD, and use the Windows Media Player 10 or later to play the
*.asf file recorded by the network camera.
Q10: Infrared led does not light up?
A10: Check
「
Configuration>Video>Infrared LED Control
」
is Auto or Manual (Turn on).
Q11: The network camera cannot focus accurately.
A11:
1. The lens is dirty or dust is attached. Clean the lens with a lens cleaner. And then adjust the
camera focus manually.
2. The image may be out of focus. If the object is too near, move the object away from the
Network Camera.
Q12: The cover of network camera is warm. Is it normal?
A12: The Network camera is a precision device. The internal material has an operational
temperature, and it is normal if you touch the cover and it feels warm. It is recommended to put
the network camera in a ventilated area, and not put it on any other device.
Q13: The process of upgrade firmware aborts.
A14: Contact your dealer for further help.
Q14: Cannot access the login page and other web pages of Network Camera from Internet
Explorer
A15:
1. May be due to the network cable. Try connecting your network cable and configuration again.
Test the network interface by connecting a local computer to the Network Camera via a
crossover cable.
2. Make sure the Internet connection and setting is ok.
3. Make sure enter the IP address of Internet Explorer is correct. If the Network Camera has a
dynamic address, it may have changed since you last checked it.
4. Network congestion may prevent the web page from appearing quickly. Wait for a while. The
IP address and Subnet Mask of the PC and Network Camera must be in the same class of
the private IP address on the LAN.
5. Make sure the http port used by the Network Camera, default=80, is forward to the Network
Camera’s private IP address.
6. The port number assigned in your Network Camera might not be available via Internet. Check
your ISP for available port.
7. The proxy server may prevent you from connecting directly to the Network Camera, set up
not to use the proxy server.
8. Confirm that Default Gateway address is correct.
9. The router needs Port Forwarding feature. Refer to your router's manual for details.
10. Packet Filtering of the router may prohibit access from an external network. Refer to your
router's manual for details.
11. Access Network Camera from the Internet with the global IP address of the router and port
number of Network Camera.
12. Some routers reject the global IP address to access the Network Camera on the same LAN.
Access with the private IP address and correct port number of the Network Camera.
13. When you use DDNS, you need to set Default Gateway and DNS server address.
14. If it’s not working after above procedure, reset the Network Camera to default setting and
install it again.
15. Maybe the IP Address of the Network Camera is already being used by another device or
computer.
16. If the problem is not solved, the Network Camera might be faulty. Contact your dealer for
further help.
Summary of Contents for IPCam 350TR
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