Power & Battery
Problem
Solutions
I can not turn on my
device.
•
Soft reset the device with the Stylus.
•
Connect your device to the AC adapter and check LED indicator
whether device is charging. Possibly the battery is drained off.
My device keeps turning
itself off.
Your device is designed by default to turn itself off if not used for 2
minutes. This period can be adjusted to a maximum of 5 minutes.
Refer to the Power setting in the manual for more information.
My device’s date & time
reset to factory default
if I have removed or
replaced battery.
Always re-attach the battery immediately during replacement. The data
will lose if the battery is removed for a long time.
Why my device power
reduce faster than my
friend’s?
Battery consumption varies from user to user due to the way it is being
used. Devices set under specific identical test conditions may be
compared objectively.
ActiveSync
Problem
Solutions
ActiveSync
operation cannot
be performed or
connected.
•
Make sure you have correctly installed the ActiveSync software found
on the Companion CD that came with your device, and followed the
instructions accordingly. Restart your device or/and PC and try again.
•
DO NOT plug in the USB cable before loading
ActiveSync.
•
Make sure the ActiveSync cradle/cable is connected securely.
•
On you PC, make sure the Connection Settings are correctly selected
in File > Connection Settings of Microsoft ActiveSync.
ActiveSync
is connected, but I can
not transfer data.
Make sure your have established a Partnership with the PC, and check
Tools > Options
of Microsoft ActiveSync on your PC, to see if the
information type you want has been selected for synchronizing. For
more information, refer to Chapter 4.
Display & Sound
Problem
Solutions
Screen freezes or no
response.
Soft reset your device by pressing Reset button with the Stylus.
My
device doesn’t make
any sound.
•
Check the Sounds settings by tapping
Start > Settings > Personal
tab
>Sounds & Notifications
.
•
Check the Volume Control, the speaker may be muted.
What type of extension
files can set up for
Alarm tone?
The format is
*.wav
, and should be located under Windows.
My device’s sound only
can be heard from the
headset.
•
Make sure the jack is clean and free from foreign particle.
•
Re-insert the headset plug into the Audio Jack and then unplug it may
help sometimes.
•
Make sure the headset is supplied with the device.
Connection & Bluetooth
Problem
Solutions
