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Diagnostics and Service Information
Problem
Possible Causes
What to Do
Burner fl ames are very
large, yellow, or yel-
low-tipped
Incorrect gas being used.
The combustion quality of
burner
fl
ames needs to be
determined visually.
• Check for correct gas supply.
• Use the illustrations below to determine if the
burner
fl
ames are normal. If the burner
fl
ames
look like
A
, check for dirty burners and ori
fi
ces.
Clean or replace. Normal burner
fl
ames should
look like
B
or
C
, depending on the type of gas you
use. With LP gas, some yellow tipping on outer
cones is normal.
Regulator malfunction.
• Check output gas supply.
Burners do not light
Plug on cooktop is not
completely inserted in the
electrical outlet.
• Make sure electrical plug is plugged into a live,
properly grounded outlet.
Gas supply is not connect-
ed or turned
ON
.
• See the Installation Instructions that came with
the cooktop.
A fuse may be blown or a
circuit breaker tripped.
• Replace the fuse or reset the circuit breaker.
Burner parts not replaced
correctly.
• Make sure pins in the burner head are properly
located in the burner base holes.
Holes or slits in burners
clogged.
• Clean or replace as necessary. Make sure all
components are dry before reassembly.
Liquid in burner base due
to spillage.
• Remove burner ring to check. Clean and dry thor-
oughly before reassembly.
Ori
fi
ces plugged or dirty.
• Clean or replace as necessary.
Igniter switch defective.
• Replace igniter switches.
Igniter wire defective.
• Connect igniter wire.
Spark module defective.
• Replace spark module.
Burner control knob
will not turn
Knob is in the
OFF
position. • The knob must be pushed in before it can be
turned; it can only be turned in a
counterclock-
wise
direction.
Ticking sound of spark
igniter persists after
burner lights
Improper
fl
ame sensing.
• Check for wrong igniter wiring.
• Replace the igniter.
Ticking sound persists
after burner is turned
OFF
Be sure the knob is in the
OFF
position.
• Remove knob and check the bottom of knob for
buildup of soil. If ticking persists, replace igniter
switches.
A–Yellow fl ames:
Call for service
B–Yellow tips on
outer cones:
Normal for LP gas
C–Soft blue fl ames:
Normal for natural gas