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Chapter 9. Troubleshooting
This chapter helps you to isolate and solve common problems that may arise during setup.
Before you start troubleshooting, it is important that you have checked the details in the
product user manual and quick installation guide.
In some cases, rebooting the unit clears the problem. If the radio still doesn’t perform as
expected, please try the following options.
9-1 General Descriptions
To successfully use the radios, engineers must be able to troubleshoot the system
effectively. This section will show you how a Halo Series Radio could be analyzed
when you are experiencing link problems. The four main reasons that a link may not
work are list as below:
•
Configuration
•
Path issues (such as distance, obstacles, RF reflection...)
•
Personal reasons (careless mounting or the incorrectly connection.)
Hardware (includes the radio, cable and connectors, etc. In few cases, the radio
will conflict with the laptop or PC)
Environment (anything that is outside the equipment and not part of the path
itself)
If you verify that your configuration is correct, but the user still report that the link does
not work, the most likely, the problem is environmental interference or an improper
connection. Assuming that the testing method, cabling, antennas, and antenna
alignment have been checked (always ensure this before checking the environment),
then you can do the follow to check the environment.
General Check
Two general checks are recommended before taking any action:
•
Check whether the software versions at both ends of the link are up-to-
date.
•
Check for any reported alarm messages in the radio’s Event Log
Analyzing the Spectrum
The best way to discover if there is a source of interference is to use a spectrum
analyzer. By turning the antenna 360 degrees, you can find out which direction is the
