During Hotspot Configuration, when the App is searching for a device to be added
I get a 'No new device found. Please check the device status, and you need to
allow app getting location info permission and stop VPN service' error message:
Check the antenna connection to your IP Doorbell and make sure that it is located
within range of your mobile device and your router. Also check that the IP Doorbell
SSID (looks like LIDawXXXXXXXX) is visible in the list of available WiFi on your mobile
device, and if you have previously connected to it, ‘Forget’ that network on your
mobile device. If you are still experiencing problems, perform a factory reset of your
IP Doorbell, restart your phone, and disable the ‘Cellular Data’ on your mobile
device during the configuration process.
During Hotspot Configuration, when the App is searching and then connecting to a
device to be added I get a 'connection failed' error message:
Leave the App session
running, go directly to the WiFi settings on your mobile device, and connect to the
IP Doorbell Hotspot manually (SSID looks like LIDawXXXXXXXX). If prompted, answer
'Yes' to stay connected to the IP Doorbell, even though there is no internet. Return
to the App and it should automatically advance you to the next configuration step.
When someone rings the doorbell, Notifications appear on the phone but I do not
hear any audible alerts:
To receive audible ring-in notifications the ‘Doorbell Call
Vibration’ mode (iOS) or ‘Doorbell Call Silence’ mode (Android) must be turned off;
ensure that the call and media volume are turned up and that ‘Do Not Disturb’ is
not engaged on your mobile device.
I do not get any notifications when someone rings my IP Doorbell:
Make sure that
notifications from the ControlCam2 App are enabled in your phone; if you are using
‘Selective Ring-in’ mode, make sure that the IP Doorbell in question is has it’s
‘Alarm Notify’ enabled; check that you are logged in to the ControlCam2 App; check
that your mobile device has a good connection to the internet, either via WiFi or
cellular data; you may need to check the LAN settings in the Web Browser Interface
to ensure that the default gateway and preferred DNS IP addresses match your
router address; if you have two routers, ensure the IP Doorbell is connected to the
primary router; check if a hardware firewall may be configured on your network.
Troubleshooting:
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