Troubleshooting (cont.)
When I try to connect to the live video of my IP Doorbell, I get a message saying
‘Connecting’ or ‘Connected’, but I do not get any video:
This is usually caused by
poor communication through the internet between your IP Doorbell and your
mobile device. Check the clock display in the live video feed from your IP Doorbell;
if the seconds do not count up consistently (seconds stopping/restarting/slowing/
accelerating/skipping), then recheck the IP Doorbell-to-WiFi signal strength (if
connected via WiFi), or the strength of the signal between your mobile device and
the internet (WiFi and/or cellular data). Then back out of the App and try again; If
settings have been changed to the Second Stream Video Coding through the Web
Browser interface, the App may not function properly. Second Stream Video coding
MUST
be left at H.264 and WAN defaults for the correct operation of your IP
Doorbell to your mobile device, and the Main Stream video coding can be altered as
desired to accommodate other applications (e.g. NVR, Video Camera App).
When I tap the ‘unlock’ icon to open my door, I get a message saying ‘Unlock
failed!’:
This message indicates an incorrect unlock password is being used or that
the communication through the internet between your IP Doorbell and your mobile
phone is poor. If another mobile device has changed the unlock code (default is
1111), all mobile devices need to correspondingly change their unlock passwords to
match. For possible communication issues, check the clock display in the live video
feed from your IP Doorbell; if the seconds do not count up consistently (seconds
stopping/restarting/slowing/accelerating/skipping), then recheck the IP Doorbell-
to-WiFi signal strength (if connected via WiFi), or the strength of the signal between
your mobile device and the internet (WiFi and/or cellular data).
When I talk to a visitor, they tell me that my conversation is getting cut off short:
With the inherent delay in VOIP (Voice Over Internet Protocol), there is a slight
delay from when you talk to when your voice is transmitted from the speaker of the
IP Doorbell. Simply hold the ‘Press to Talk’ icon for about 0.5 seconds longer after
you have finished talking to ensure that the complete message is heard by your
visitor. You may initially want to ‘practice’ while within earshot of your IP Doorbell
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