Troubleshooting (cont.)
The video I see from my IP Doorbell is soft and slightly washed out;
Please ensure
that the protective film adhering to the camera lens is removed after installation.
If I try to delete an IP Doorbell from my ControlCam2 App I get an error message
stating 'delete fail':
Many settings in the ControlCam2 App are stored on our cloud-
based servers, and require an internet connection for changes to be made. Please
check your WiFi or cellular data settings to ensure internet connectivity.
If I try to change any settings in my ControlCam2 App I get an error message
stating 'fail':
Many settings in the ControlCam2 App are stored on our cloud-based
servers, and require an internet connection for changes to be made. Please check
your WiFi or cellular data settings to ensure internet connectivity.
When I try to connect to my IP Doorbell, I get a message saying ‘Wrong username
or password’;
The username and password for your IP Doorbell is shared by all
mobile devices registered to that IP Doorbell. If another mobile device has changed
the username or password for the IP Doorbell device, then all mobile devices need
to correspondingly change their credentials to match. (Default is admin, 1234).
When I connect to my IP Doorbell for monitoring, I do not have the ‘Push to talk’
icon:
If you connect to live video without first receiving a ring-in notification to
‘accept’, you will need to turn on the small microphone icon below the video
display to enable the push to talk feature.
I do not have any lights on my IP Doorbell:
The blue backlighting, which illuminates
the keys, bell button, and the name plate, is always on. If there is no light on your IP
Doorbell, please check the power feeding it.
The keypad does not seem to register the correct key touches:
The touch sensitive
keypads of our IP Doorbells are very responsive, and may detect two presses or the
pressing of an unintended adjacent key if pressed too hard. Be sure to touch the
keys only light enough to register with a
single
confirmation ‘beep’.
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