Gateway Laptop, Reference Manual

Page: 111 / 152

www.gateway.com
103
The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message
•
If a diskette is in the diskette drive, eject it and restart
your notebook.
•
Make sure that the hard drive is installed correctly.
Remove it, firmly reinsert it, then restart your notebook.
For more information about removing your hard drive,
see
“Replacing the hard drive kit” on page 89 .
•
If your notebook has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system.
Your notebook does not recognize a second hard drive
•
The modular drive may not be inserted completely into
the modular bay. Press the module into the bay, then
try to access the drive again.
Internet
You cannot connect to the Internet
•
If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. For the location of your
modem jack, see
“Right” on page 8 .
-OR-
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. For the location of your
network jack, see
“Right” on page 8 .
•
Make sure that you do not have a problem with your
modem. For more information, see
“Modem (dial-up)”
on page 109 .
•
Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
Help
F
or
m
ore in
f
or
ma
tion
ab
out trou
bl
eshootin
g I
nternet
connections
,
c
l
ic
k Start ,
then c
l
ic
k Help and Support . Ty
pe the
k
e
yw
ord troubleshooting connections in the
Search box ,
then
press
E
NTER
.