Gateway E SERIES E-6000, User Manual

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Chapter 9: Troubleshooting
support.gateway.com
4
Click to select your modem, then click
Properties
. The Modem
Properties dialog box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as
port already open or the modem
has failed to respond , the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1
Close all open programs.
2
Click
Start
,
Settings
, then click
Control Panel
. The Control Panel
window opens.
3
Double-click the
Modems
icon. The Modems Properties dialog box
opens.
4
Click the
Diagnostic
tab, click the COM port next to the name of the
modem, then click
More Info
. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as
port already open
or the modem has failed to respond , the modem did not pass
diagnostics.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■
Open your computer and reseat the modem. For more information, see
“Adding or replacing add-in cards” on page 103.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click
Start , then click Help and Support .
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.