Gateway E SERIES E-6000 User Manual Download

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support.gateway.com

Troubleshooting

This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:

■

Troubleshoot typical hardware and software problems

■

Get telephone support

■

Use automated troubleshooting systems

■

Get tutoring and training

If the suggestions in this chapter do not correct the problem,
see “Getting Help” on page 21, for more information about
how to get help.

Summary of Contents for E SERIES E-6000

Page 1: ...your computer e 6000 user sguide...

Page 2: ......

Page 3: ...ccessories 15 Sitting at your computer 16 Avoiding discomfort and injury from repetitive strain 16 Protecting from power source problems 17 Starting your computer 18 Turning off your computer 19 Resta...

Page 4: ...ng the mouse 69 Power management 71 Using power saving modes 72 Changing power settings 72 Changing the power scheme 73 Changing advanced power settings 74 Activating and using Hibernate mode 76 Setti...

Page 5: ...port tools 130 Troubleshooting 131 Add in cards 131 CD DVD or recordable drives 131 Cleaning CDs and DVDs 133 Computer 133 Diskette drive 134 File management 136 Hard drive 136 Internet 138 Keyboard 1...

Page 6: ...iv Section 2 162 BIOS configuration jumper settings 163 System board specifications 164 B Safety Regulatory and Legal Information 167 Index 175...

Page 7: ...ur Gateway E 6000 computer Read this chapter to learn How to identify the features of your Gateway computer How to locate your computer s model and serial number How to locate the Microsoft Certificat...

Page 8: ...Front Your computer may contain any of the following components 3 5 inch drive bay cover CD DVD recordable drive CD DVD eject button Diskette eject button Diskette drive Power button USB ports IEEE 1...

Page 9: ...on page 30 IEEE 1394 port optional Plug an IEEE 1394 also known as Firewire or i Link device such as a digital video camera into this 4 pin IEEE 1394 port Power button Press this button to turn the po...

Page 10: ...USB ports PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Audio input Line in jack optional Microphone jack optional Headphone analog speakers Line out 1 jack optional Case cover sh...

Page 11: ...ing in an environment such as this the voltage switch should be moved to 230 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity COA contains your Windows product key PS 2...

Page 12: ...k to this slot Case cover shipping screw Remove this screw before opening the case Ethernet network jack Plug a 10 100 Ethernet network cable or a device such as a DSL or cable modem into this jack Mo...

Page 13: ...se contains information that identifies your computer model The label also contains your serial number Gateway Technical Support will need this information if you call for assistance Important The lab...

Page 14: ...e Printed on the customer invoice that came with your computer The invoice also contains your customer ID number Displayed in HelpSpot in Windows XP Click Start Help and Support then click View produc...

Page 15: ...hard drive size go to the My Computer Info link in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed sp...

Page 16: ...10 Chapter 1 Checking Out Your Gateway E 6000 Computer www gateway com You can also find out more about your computer at the Gateway eSupport site Visit support gateway com...

Page 17: ...ake pictures that you can view and edit on your computer A digital video camera lets you take pictures that you can edit on your computer A scanner copies an image such as a graphic or document then s...

Page 18: ...entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of da...

Page 19: ...com Setting Up Your Computer This chapter provides basic information about your Gateway computer Read this chapter to learn how to Use your computer safely Start and turn off your computer Restart reb...

Page 20: ...you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft...

Page 21: ...he keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to dist...

Page 22: ...ck Sit with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck Avoiding discomfort and injury...

Page 23: ...puter during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer...

Page 24: ...er using the setup poster 2 Turn on the monitor 3 Turn on your computer and speakers 4 If you are starting your computer for the first time follow the on screen instructions to set up your computer 5...

Page 25: ...e power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the p...

Page 26: ...your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applications tab then click the program t...

Page 27: ...w gateway com Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Online help Gateway W...

Page 28: ...discover and use the many features of your Gateway computer HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve yo...

Page 29: ...om You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other tasks click the Using your computer link o...

Page 30: ...you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to s...

Page 31: ...contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpo...

Page 32: ...or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for inform...

Page 33: ...7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com To see...

Page 34: ...an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and installing a hard drive Downlo...

Page 35: ...ing Drives and Multimedia This chapter provides information on using the multimedia capabilities of your computer Read this chapter to learn how to Use the diskette drive Use the CD or DVD drive Recor...

Page 36: ...e drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Warning Do not expose diskettes to water or magnetic fiel...

Page 37: ...ive and the diskette eject button pops out 2 To access a file on the diskette in Windows XP click Start then click My Computer Double click the drive letter for example the A drive then double click t...

Page 38: ...ams playing audio CDs and accessing data You cannot use this drive to create CDs or play DVDs CD RW drive Use a CD RW drive for installing programs playing audio CDs accessing data and creating CDs Yo...

Page 39: ...o CD R or CD RW discs For more information see Using a recordable drive on page 36 Combination DVD DVD RAM DVD R CD RW Drive Use a combination DVD DVD RAM DVD R CD RW drive for installing programs pla...

Page 40: ...Using Drives and Multimedia www gateway com Inserting a CD or DVD Important Some music CDs have copy protection software You may not be able to play these CDs on your computer CD DVD recordable drive...

Page 41: ...ive tray opens 2 Place the disc in the tray with the label facing up 3 Press the eject button again The CD or DVD drive tray closes Important When you place a single sided disc in the tray make sure t...

Page 42: ...ing up important files such as tax records letters MP3s digital movies or photos For information on creating music CDs see Creating music CDs on page 41 Use your movie creator software to create video...

Page 43: ...D or DVD drive 2 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs...

Page 44: ...aDVD project The Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the files you want to add to the writable CD or DVD are...

Page 45: ...39 Using a recordable drive www gateway com 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add record...

Page 46: ...our files click record The Record CD Setup dialog box opens 7 Click Start Recording Help and Support For more information about creating CDs in Windows XP click Start then click Help and Support Type...

Page 47: ...se your computer for other tasks while creating CDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright la...

Page 48: ...reator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens Tip...

Page 49: ...reator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the music files that you want to add to the writable CD are located If you do not...

Page 50: ...SHIFT key when you click to select multiple files in the Source pane then click Add Tips Tricks You can add any combination of music tracks or MP3 files to a music CD project You can add up to 99 tra...

Page 51: ...pens 7 Click Start Recording When the recording is complete you may see a Record Complete dialog box Select the appropriate option Help and Support For more information about creating CDs in Windows X...

Page 52: ...o copy a CD using two drives on page 49 Important We recommend that you do not use your computer for other tasks while creating a CD Important If you record copyrighted material on a CD or DVD you nee...

Page 53: ...a dialog box opens click Take no action 3 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open...

Page 54: ...ination tab click the arrow button to open the Copy from list then click the recordable drive 6 Click the arrow button to open the Record to list then click the recordable drive 7 Click Copy CD Copier...

Page 55: ...Take no action 3 Insert a blank writable CD into your recordable CD drive 4 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window open...

Page 56: ...ive that contains the source CD 7 Click the arrow button to open the Record to list then click the drive that contains the blank CD this is your recordable CD drive 8 Click Copy The information on the...

Page 57: ...ides basic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Create an emergency startup diskette Protect your computer from vi...

Page 58: ...ter away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to bre...

Page 59: ...When needed See Create an emergency diskette X page 54 Check for viruses X X page 56 Manage hard drive space X page 59 Clean up hard drives X X page 60 Scan hard drive for errors X X page 61 Defragme...

Page 60: ...ate an emergency startup diskette in Windows XP 1 Insert a blank diskette labeled Startup into the diskette drive 2 Click Start then click My Computer The My Computer window opens 3 Right click 3 Flop...

Page 61: ...pying files remove the diskette from the diskette drive 7 Slide the write protect tab up to prevent the diskette from being erased or infected by viruses 8 Store your emergency startup diskette in a s...

Page 62: ...check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Micro...

Page 63: ...To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2002 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan...

Page 64: ...east 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click Li...

Page 65: ...e Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Comput...

Page 66: ...program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive...

Page 67: ...day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the...

Page 68: ...l minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 C...

Page 69: ...different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse becau...

Page 70: ...rogress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window...

Page 71: ...a recordable drive on page 36 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Accessory Store at accessori...

Page 72: ...le and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run Help and Support For more...

Page 73: ...ing any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your comput...

Page 74: ...after it dries you may need to replace it Cleaning the computer screen If your computer screen is a flat panel display use a soft cloth and water to clean the computer screen Squirt a little water on...

Page 75: ...improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth To clean your trackball mouse 1 Shut down your computer then disconnect the mouse 2 Turn th...

Page 76: ...he mouse ball and lock the retaining ring into place 7 Reconnect the mouse then turn on your computer Help and Support For a video tutorial about cleaning the mouse in Windows XP click Start then clic...

Page 77: ...ives turn off and the entire system uses less power Always save your work before using Standby mode In Standby mode your computer reduces or turns off the power to most devices except memory However t...

Page 78: ...different power saving modes to the power button Ifyourcomputer is and you want to then On Enter Standby mode In Windows XP click Start Turn off computer then click Standby OR In Windows 2000 click S...

Page 79: ...Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control P...

Page 80: ...advanced power management settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In...

Page 81: ...ower buttons list then click the power setting mode you want to use 5 Click OK Help and Support For more information about changing the power management settings in Windows XP click Start then click H...

Page 82: ...nd Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Propert...

Page 83: ...click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK Setting up an uninterrup...

Page 84: ...UPS Selection dialog box opens 5 Click the manufacturer and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and Support For more info...

Page 85: ...6 79 www gateway com Restoring Software Read this chapter to learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows...

Page 86: ...tried these steps first Use the diagnostics and troubleshooting tools found in HelpSpot For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and S...

Page 87: ...irected to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the steps in Reinstalling device drivers on page...

Page 88: ...ce drivers to reinstall Grayed out drivers are not available for Automatic Installation To select these drivers click Manual Installation 7 Click Install 8 Follow any additional on screen instructions...

Page 89: ...rdable drive 4 Click OK 5 If this is the first time you have inserted the red Drivers CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Drive...

Page 90: ...ings Control Panel then double click the Add or Remove Programs icon 3 In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on scree...

Page 91: ...from a CD 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settin...

Page 92: ...some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinstalling programs on page 8...

Page 93: ...rd drive When your computer restarts do NOT press any key to boot from CD 14 When prompted insert the red Drivers CD then click Continue 15 When prompted insert the yellow Applications CD s then click...

Page 94: ...88 Chapter 6 Restoring Software www gateway com...

Page 95: ...your computer Read this chapter to learn how to remove and install Drives Add in cards Power supplies System boards Memory Batteries You must open your computer case to add or replace components If y...

Page 96: ...nical Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer Gathering the tools you need Some tools and supplies that you may need to work on yo...

Page 97: ...ove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protecti...

Page 98: ...then disconnect the power cord and modem network and all peripheral device cables 3 Drain any residual power from your computer by pressing the power button 4 If your case cover has a shipping screw i...

Page 99: ...93 Opening the case www gateway com 5 Push in on the cover release handle...

Page 100: ...94 Chapter 7 Adding or Replacing Components www gateway com 6 Pull the side panel away from the case...

Page 101: ...ay com Closing the case To close the computer case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door tabs in...

Page 102: ...ding or Replacing Components www gateway com 3 Swing the side panel toward the case until the release handle locks 4 If you removed a case cover shipping screw replace the screw 5 Reconnect the cables...

Page 103: ...dd or replace a CD DVD or diskette drive 1 Open the case by following the instructions in Opening the case on page 92 2 If you are adding a drive locate an empty drive bay OR If you are replacing a dr...

Page 104: ...98 Chapter 7 Adding or Replacing Components www gateway com 3 If there is a shipping screw installed next to the release lever remove the screw then slide the release lever toward the rear of the case...

Page 105: ...Slide the new drive into the drive bay until it settles into the indentation and is flush with the front of the computer case then slide the release lever toward the front of the case 7 If you removed...

Page 106: ...pen the case by following the instructions in Opening the case on page 92 2 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new d...

Page 107: ...101 Adding or replacing a drive www gateway com 3 Slide the release lever toward the open side of the case 4 Slide the drive out of the drive bay...

Page 108: ...lide the release lever toward the inside of the case 7 Reconnect the drive cables using your notes from Step 2 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1...

Page 109: ...at an add in card 1 Open the case by following the instructions in Opening the case on page 92 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or...

Page 110: ...104 Chapter 7 Adding or Replacing Components www gateway com 4 Remove the retention thumb screw that secures the card retention cover to the case then flip the add in card retention cover open...

Page 111: ...an add in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the a...

Page 112: ...etention cover inward then secure the add in card retention cover with the retention thumbscrew 8 If you disconnected any cables reconnect the add in card cables using your notes from Step 3 For more...

Page 113: ...g the power supply To replace the power supply 1 Open the case by following the instructions in Opening the case on page 92 2 For more stability place your computer on its side To avoid scratching the...

Page 114: ...ww gateway com 3 Disconnect the power supply cables from all components such as hard drives CD DVD recordable drives and the system board noting their locations and orientation You will reconnect the...

Page 115: ...109 Replacing the power supply www gateway com 4 Flip the power supply retention clip out...

Page 116: ...up 6 Install the new power supply into the case then flip the power supply retention clip in until it locks into place 7 Reconnect the power supply cables using your notes from Step 3 For more inform...

Page 117: ...stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Remove all of the add in cards by following the procedure Adding or replacin...

Page 118: ...112 Chapter 7 Adding or Replacing Components www gateway com 5 Remove the thumbscrew using a screwdriver coin or your fingers Thumbscrew approximate location...

Page 119: ...Replacing the system board www gateway com 6 Slide the system board toward the front of the case then up and out of the case The system board standoffs slide out of the keyhole slots Standoff Keyhole...

Page 120: ...Step 4 For more information see the system board documentation 9 Reinstall the add in cards by following the instructions in Adding or replacing add in cards on page 103 10 Close the case by followin...

Page 121: ...install the correct type of memory module for your computer Your computer uses RIMM memory The following illustration shows the location of the memory modules on the system board Use a combination of...

Page 122: ...ide of the module C RIMMs are placeholders that let the memory modules work Tips Tricks Identifying identical RIMMs Each memory module bank must contain identical RIMMs Identical RIMMs must share the...

Page 123: ...case on page 92 2 Find the memory module banks on your system board 3 If you are removing a RIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and...

Page 124: ...ical RIMMs in RIMM BANK 0 and two identical RIMMs in RIMM BANK 1 on the system board 6 Make sure that you align the notches on the RIMM and C RIMM with the notches on the memory module bank and press...

Page 125: ...system battery If your computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same si...

Page 126: ...ewdriver under the battery and lift the battery up until it pops out of the socket 6 Make sure that the positive side of the battery is facing up then press the new battery into the socket until it sn...

Page 127: ...eway com Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Set the BIOS configur...

Page 128: ...d hold the F1 key The main menu of the BIOS Setup utility opens Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect...

Page 129: ...F1 to get more help about options BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed System Bus Speed System Memory Speed Cache RA...

Page 130: ...he new version from a diskette To update the BIOS you need to perform the following tasks in sequence 1 Write down any custom BIOS settings 2 Create a bootable diskette 3 Create the BIOS update disket...

Page 131: ...on specific pins to clear passwords or recover the BIOS For more information on the location and use of the configuration jumper see BIOS configuration jumper settings on page 163 Warning Moving a ju...

Page 132: ...126 Chapter 8 Using the BIOS Setup Utility www gateway com...

Page 133: ...Read this chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this...

Page 134: ...if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids the warranty Make sure that you are correctly grounded before opening your computer...

Page 135: ...ved computer components before the problem started review the procedures you performed and make sure that you followed each instruction Make sure that your hard drive is not full If an error message a...

Page 136: ...and fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic...

Page 137: ...sure that you have a DVD drive To identify your drive type see Identifying drive types on page 32 Some music CDs have copy protection software You may not be able to play these CDs on your computer Yo...

Page 138: ...nnected correctly and securely Some music CDs have copy protection software You may not be able to play these CDs on your computer Shut down and restart your computer Clean the disc For more informati...

Page 139: ...e regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Cleaning CDs a...

Page 140: ...is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected Delete unnecessary files on the diskette and try again Make sure that t...

Page 141: ...that the diskette you are using is IBM compatible The diskette drive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer Open the computer cas...

Page 142: ...ete unnecessary files from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 60 Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Rec...

Page 143: ...reinstall the operating system You see a Non system disk or disk error error message Eject the diskette from the diskette drive then press ENTER The computer does not recognize an IDE drive Make sure...

Page 144: ...e make sure that it is disabled Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a pro...

Page 145: ...ternet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more informatio...

Page 146: ...e 115 You see a Not enough memory error message Close all programs then restart your computer Modem Your modem does not dial or does not connect Make sure that the modem cable is plugged into the mode...

Page 147: ...ing Rules tab 3 Click the location from which you are dialing then click Edit 4 Make sure that all settings are correct To check the dialing properties in Windows 2000 1 Click Start Settings then clic...

Page 148: ...you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet Your ISP may be having technical difficulties Contact your ISP technical support for hel...

Page 149: ...hat the line connected to the modem is working and plugged into the appropriate jack on the modem Use the setup poster to make sure that the connections have been made correctly If the modem shares th...

Page 150: ...odems Properties dialog box opens 4 Click the Diagnostic tab click the COM port next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appear...

Page 151: ...ck Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems...

Page 152: ...uter case and reseat the video card For more information see Adding or replacing add in cards on page 103 Connect a monitor that you know works to your computer The color is not uniform Make sure that...

Page 153: ...s dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least...

Page 154: ...ector make sure that the surge protector is securely connected to an electrical outlet switched on and working correctly Make sure that the electrical outlet is working by plugging a working device su...

Page 155: ...nter you want to be the default printer then click Set as Default Printer To set a default printer in Windows 2000 1 Click Start Settings then click Printers 2 Right click on the name of the printer y...

Page 156: ...line to clear the check mark To make sure that the printer is not set to work offline in Windows 2000 1 Click Start Settings then click Printers 2 Right click the name of the printer you want to use I...

Page 157: ...nd from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up Make sure that mute controls are turned off If you are using external speakers see the s...

Page 158: ...Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check Online Help Printed documentation The program publisher s Web site...

Page 159: ...rial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Supp...

Page 160: ...n many cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site...

Page 161: ...ams including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning lib...

Page 162: ...156 Chapter 9 Troubleshooting support gateway com...

Page 163: ...om Reference Data This chapter covers information about your system board and its features Read this chapter to learn about system board Features Connectors and jumpers BIOS configuration jumper setti...

Page 164: ...the Intel 850e chipset The system board supports Direct RAMBUS RDRAM RIMM system memory Intel Pentium 4 processor Ultra ATA 33 66 100 drives 100 133 MHz Front Side Bus FSB 400 533 MHz Data Bus 4x AGP...

Page 165: ...159 System board layout www gateway com System board layout The following illustration shows the system board divided into two sections 1 2...

Page 166: ...160 Chapter A www gateway com Section 1 D E F G H I K L M N O P Q J R A B C...

Page 167: ...r connector F Network jack 10 100 Mbit sec G USB ports USB v2 0 H Auxiliary fan connector I Main power connector J Diskette drive cable connector K Intrusion detection header L Auxiliary power connect...

Page 168: ...www gateway com Section 2 A PCI expansion slots 5 B AGP expansion slot C Front panel header D USB front panel header USB v2 0 E CNR expansion slot not supported F BIOS configuration jumper G Battery...

Page 169: ...jumper see Section 1 on page 160 Setting Jumper placement When used Normal For normal operation The BIOS uses current configuration information and passwords 1 2 position Configure For clearing passw...

Page 170: ...from diskette Hard drive interface Supports four IDE devices using two on board PCI IDE connectors with PIO Bus Master and Ultra ATA 33 66 100 operation modes Automatic drive type selection for easy...

Page 171: ...arly marketed products AGP expansion slot 1 PCI expansion slots 5 CNR expansion slot 1 not supported Environment Operating temperature 10 C to 35 C 50 F to 95 F Humidity 25 to 80 non condensing Altitu...

Page 172: ...166 Chapter A www gateway com...

Page 173: ...oduct and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up...

Page 174: ...anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion i...

Page 175: ...the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Com...

Page 176: ...may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for...

Page 177: ...ndividual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situa...

Page 178: ...810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit...

Page 179: ...or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conduc...

Page 180: ...iness slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Edu...

Page 181: ...03 replacing 103 retention thumbscrew 6 slots 162 case back view 4 closing 95 front view 2 opening 92 CD cleaning 133 copying 46 creating data 36 creating music 41 drive 32 eject button 34 inserting 3...

Page 182: ...36 music CD 36 startup diskette 54 D default printer 148 defragmenting hard drive 63 deleting files and folders 60 device drivers See drivers digital out jack 6 discs cleaning 133 Disk Cleanup 60 Disk...

Page 183: ...eject button 3 34 identifying drive 32 location 3 replacing 97 troubleshooting 131 using 32 E eject button CD 3 34 diskette 3 30 DVD 3 34 electrostatic discharge ESD 91 emergency startup diskette 54...

Page 184: ...125 162 settings 125 163 K Kensington cable lock lock slot 6 keyboard cleaning 68 port 5 161 troubleshooting 139 L label Microsoft Certificate of Authenticity 8 model number 7 serial number 8 LCD pan...

Page 185: ...button 3 changing advanced settings 74 changing modes 72 changing schemes 73 changing settings 72 connector 5 damaged cord 128 Hibernate mode 3 71 76 main connector 161 management 71 schemes 72 73 so...

Page 186: ...eakers jack 6 specifications 9 Standby mode 3 71 74 starting computer 3 18 startup diskette 54 static electricity 91 support tool PC Doctor 130 surge protector 17 148 system battery location 162 repla...

Page 187: ...tutoring fee based 154 TV jack 5 U uninterruptible power supply UPS 17 77 updating BIOS 124 Norton AntiVirus 58 UPS 17 77 USB port 3 5 161 162 V virus 56 protecting against 56 removing with Norton An...

Page 188: ...182...

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Page 190: ...MAN US E6000 SYS GDE R1 10 02...

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