Gateway E-420, Maintaining & Troubleshooting, Page: 86 / 108

Troubleshooting 75
A new processor is not recognized by the system.
Modem problems
The modem is not recognized by the system.
Probable Cause Solution
The processor was
installed incorrectly or
in the wrong socket. Check the installation. The processor should
be recognized automatically if it was
installed correctly.
The processor speed
was not selected on
the system board. If your system board enables you to select
the processor speed, make sure you have
selected the speed properly.
A pin was bent on the
processor during
installation. Remove the processor and inspect it for
damage. If a pin is bent, very carefully try to
straighten it.
Probable Cause Solution
The modem has not
been added as new
hardware. Add the modem as new hardware.
The modem is not con-
nected to a live phone
jack. Make certain the line connected to the
modem is live and plugged into the appropri-
ate port on the modem (line port).
The modem is not con-
figured with a valid
interrupt or address. Check the system settings for conflicts. If
one exists, correct the problem by selecting
an available interrupt and address.
The phone jack is
shared by another
modem or telephone. If the modem shares the jack with another
device, make certain the other device does
not have the port open (for instance, some-
one is on the phone, or another modem is in
use).