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Gateway E-420 Maintaining & Troubleshooting Download Page 80

4

Chapter 4:

Troubleshooting

Introduction............................................................ 70
Troubleshooting checklist ..................................... 70
CD-ROM problems............................................... 72
Hard disk problems................................................ 73
Memory/Processor problems................................ 74
Modem problems................................................... 75
Peripheral/Adapter problems ................................ 76
Printer problems .................................................... 78
System problems ................................................... 79
Video problems...................................................... 80
Error messages....................................................... 83

Summary of Contents for E-420

Page 1: ...Maintaining and Troubleshooting Your E 4200 System ...

Page 2: ...t 8503809 MAN US E 4200 TECH REF R0 10 98 In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products ...

Page 3: ...ay 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanc...

Page 4: ...lacing the desktop case cover 9 Replacing the mid tower case cover 10 Replacing the tower case cover 11 System Components 13 Locating components 14 Desktop components 14 Mid tower components 15 Tower components 16 System board 17 I O connectors 19 Front panel I O connections 20 Setting the jumpers 21 Recovery mode 22 Replacing the processor 23 Installing memory 29 Installing and replacing drives 3...

Page 5: ... the BIOS setup utility 66 Updating the BIOS 67 Troubleshooting 69 Introduction 70 Troubleshooting checklist 70 Verifying your configuration 70 Viewing system resources 70 Troubleshooting guidelines 71 CD ROM problems 72 Hard disk problems 73 Memory Processor problems 74 Modem problems 75 Peripheral Adapter problems 76 Printer problems 78 System problems 79 Video problems 80 Error messages 83 Appe...

Page 6: ...Preface Conventions used in this guide iv Safety instructions v Additional information sources vi ...

Page 7: ...lus sign indicates that the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic An important note informs you of special circumstances A caution warns you of possible damage to equipment or loss of data A warning indicates the possibility of...

Page 8: ... any kind into the computer ventilation slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage As a safety feature this system is equipped with a 3 wire power cord to ensure that the product is properly grounded when in use The plug will only fit into a grounding type outlet If you are unable to insert the plug into an outlet contact an...

Page 9: ...operly when the operating instructions are followed The system was dropped or the cabinet is damaged The system s performance changes Additional information sources Along with this manual and your user s guide you can find additional information by using the following sources The Gateway Support Center Log on to the Gateway Support Center at www gateway com support to access information about your...

Page 10: ...ws 95 or Windows 98 operating system Install hardware drivers for Windows 95 Windows 98 and Windows NT Reinstall selected software applications such as LANDesk Client Manager or McAfee Virus Scan View or install component online documentation Instructions for each operating system are provided with the System Restoration CD ...

Page 11: ...viii Maintaining and Troubleshooting Your E 4200 System ...

Page 12: ...1 Chapter 1 Case Access Static electricity precautions 2 Identifying your computer case 3 Opening the case 4 Replacing the cover 9 ...

Page 13: ...components Avoid static causing surfaces such as plastic and styrofoam in your work area Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection Always hold cards by their edges and their metal mounting bracket Avoid touching components on the cards and the edg...

Page 14: ...ing your computer case This chapter includes the procedures for opening and closing the case for each of the four models shown below Refer to the section appropriate to your case style Mid tower case Tower case Desktop case ...

Page 15: ...anel and the front bezel Your system includes an anti intrusion switch on the case If you attempt to open the case without turning off the system your system automatically turns off Because the components inside your computer are extremely sensitive to static electricity be sure to follow the precautions for avoiding static electricity damage at the beginning of this chapter Removing the desktop c...

Page 16: ...anel back lift it up and set it aside 4 If you are replacing or adding a drive you may also need to remove the bezel To do this lift up on the tabs at each end of the top edge of the case bezel and pull the bezel away from the system frame ...

Page 17: ...ide panel by pulling on the handgrip between the thumbscrew holes 4 If you are replacing externally accessible drives remove the two Phillips screws on the other side of the back of the computer and remove the side panel Both side panels must be removed to access the four screws that attach such devices to the drive cage 5 Remove the four screws that attach the 5 25 inch CD ROM drive to the drive ...

Page 18: ...of the computer pushing in on the spring clips and pulling the upper portion of the bezel slightly forward to release it 7 Lift the bezel up until the bottom tabs release 8 Pull the bezel away from the computer Removing the tower case cover You need a grounding wrist strap and a Phillips screwdriver to open the case 1 Turn off the system and disconnect all power cords To open the case ...

Page 19: ... Phillips screws that attach the side panels to the chassis 3 Grasp the right panel by the handholds on the panel and slide the panel towards you until the panel comes off the chassis 4 Grasp the left panel by the handholds on the panel and slide the panel towards you until the panel comes off the chassis Right side panel Left side panel ...

Page 20: ...the computer Replacing the desktop case cover You need a grounding wrist strap and a Phillips screwdriver to close the case 1 If you removed the case bezel replace the bezel by inserting it at the bottom of the system frame and snapping the top tabs back in place 2 Slide the top panel cover back on to the case frame 3 Secure the top panel cover with the thumbscrews you removed To replace the deskt...

Page 21: ...zel into the chassis until the spring clips snap the bezel in place 2 Place the left side panel onto the chassis and slide the panel toward the front of the chassis Replace the two screws that attach the panel to the chassis 3 Place the right side panel onto the chassis making sure the panel fits into the rails on the chassis Slide the panel toward the front of the chassis until the tabs on the pa...

Page 22: ...d a Phillips screwdriver to close the case 1 Hook the tabs at the bottom of the front bezel into the slots in the chassis Then push the bezel toward the chassis until the bezel snaps in place To close the tower case 1 Hook tabs on both sides into chassis 2 Push bezel toward chassis ...

Page 23: ...under the edge of the chassis 3 Replace the three screws that attach the left side panel to the chassis 4 Place the right side panel on to the chassis making sure the panel fits into the rails on the chassis Slide the panel toward the front of the chassis until the tabs on the panel fit under the edge of the chassis 5 Replace the three thumbscrews that attach the right side panel to the chassis Ta...

Page 24: ...I O connectors 19 Setting the jumpers 21 Replacing the processor 23 Installing memory 29 Installing and replacing drives 31 Adding an expansion card 55 LM81 hardware management 57 Installing LANDesk Client Manager 58 Replacing the battery 58 Replacing the power supply 60 ...

Page 25: ...ents inside the computer Desktop components The following components are inside your desktop system illustration shown from top view of system A System board B Power supply C 5 25 inch drive bay top D Two 3 25 inch internal drive bays bottom E 5 25 inch external drive bay top F 3 25 inch external drive bay bottom C D E F A B ...

Page 26: ...ng components are inside your mid tower system A Power Supply B Externally accessible drive bays C Internal 3 5 inch hard drive bays D Stability bar E System board F Fan duct 3 5 inch bay 5 25 inch bay 5 25 inch bay 3 5 inch bay B A E C 5 25 inch bay F D ...

Page 27: ...er components The following components are inside your tower system A Top drive cage B Middle hard drive cage C Add in card guide included in some systems D Bottom hard drive cage E System board F Add in card bracket G Fan duct H Power supply A B C E F G D H ...

Page 28: ...wing figure and list identify system board components A Slot 1 connector B DIMM sockets 3 C Power connector D Fan 1 connector to fan on power supply E Diskette drive connector F SCSI LED header A B C D H I Q R S V W X Y Z E F M G J K L O U N T P ...

Page 29: ...d speaker K Battery L Configuration jumper J7B1 M Front panel USB header N ISA slot O Wake on Ring WOR connector P Shared ISA PCI slot 1 Q Wake on LAN WOL connector R PCI slots 3 S Chassis intrusion switch connector T AGP connector U Fan 3 connector V Serial port B W Parallel port X Serial port A Y USB ports 2 Z Mouse and Keyboard ports ...

Page 30: ...nectors The following figure and list identify connectors on the back of the computer A PS 2 mouse port B USB ports C Parallel port D Video port E RJ 45 LAN connector F Serial port B G Serial port A H Keyboard port A D E F B C G H ...

Page 31: ...ystem Front panel I O connections The front panel I O connector block lets you connect devices such as speakers and power management accessories Although these connections are not covered in this guide the illustration is provided for your reference ...

Page 32: ...he jumper on the system board J7B1 Mode Jumper Setting Action When Set Normal 1 2 Normal operation Configure 2 3 Adds a Maintenance menu to Setup utility with options to clear passwords and set processor bus speeds Recovery No jumper Causes system to attempt BIOS update or recovery from diskette Important Some processors are designed so that your system can automatically detect the processor speed...

Page 33: ...n the J7B1 jumper and store it in a safe place You will replace the jumper on pins 1 2 in Step 12 7 Close the case as described in Chapter 1 8 Place the bootable diskette containing the BIOS files into drive A 9 Reconnect the power cord and turn on the system to recover the BIOS When you hear two beeps the BIOS has been successfully recovered 10 Turn off the system again eject the diskette from dr...

Page 34: ... a processor order a Pentium processor upgrade kit The kit includes the Pentium processor a heat sink and a disposable electrostatic discharge ESD wrist strap Some of the steps below are specific to your desktop mid tower or tower computer Please skip the step if it does not apply to your system 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static electricity pr...

Page 35: ...ar to the chassis B Lift the bar slightly and slide it towards the front of the chassis until the bar clears the hard drive cage Lift the bar out of the chassis 4 Remove the fan duct mid tower and tower only Skip to step 5 if your system does not have a fan duct A Grasp the sides of the fan duct Screw Hard drive cage Stability bar ...

Page 36: ...the chassis 5 Identify your processor bracket type The processor is attached to the system board with either a top bracket or a bottom bracket 6 If your processor is attached by a top bracket A Using a flat bladed screwdriver remove the screws from the top bracket Lift off the bracket Fan duct Top bracket Bottom bracket ...

Page 37: ...top bracket over the processor and replace the two screws 7 If your processor is attached by a bottom bracket A Remove the DIMMs on the system board that block access to the bottom processor bracket Gently push out the plastic socket clamps on each end of the DIMMs Then carefully lift the DIMMs out of their sockets Store the DIMMs in static free bags Top bracket ...

Page 38: ...fan duct if applicable 9 Close the case as described in Chapter 1 10 Plug in the power cord and turn on the computer and monitor 11 Check to see if your system has automatically detected the processor speed A When you see the Gateway logo on the screen press TAB to display the system messages B Check the processor speed displayed on the screen If the correct speed is shown your system has automati...

Page 39: ...ff pins 1 and 2 on jumper J7B1 and place the shunt over pins 2 and 3 E Close the computer case reconnect the power cords and turn on the system As your system starts the Setup program opens and a Maintenance screen appears F When the Maintenance screen appears set the processor speed Save the configuration and exit Setup G Turn off the system disconnect the power cords and open the case H Move the...

Page 40: ... Single or double sided configurations 384 MB maximum system memory When you are installing DIMMs keep the following in mind You can use 16 MB 32 MB 64 MB and 128 MB DIMMs in any combination band or order to expand the SDRAM up to 384 MB No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS This system board requires 4 clock DIMM...

Page 41: ...cket until it doesn t move any farther Inserting the DIMM automatically locks each of the socket clamps on each end of the DIMM 6 Close the case as described in Chapter 1 7 Reconnect the power cord and turn on the system 1 Gently push out the plastic socket clamps on each end of the DIMM The DIMM should pop up slightly from the socket To remove DIMMs Caution Never try to remove a DIMM without rele...

Page 42: ...egrated diskette connector can support a diskette drive IDE hard drives can be configured as single master or slave IDE CD ROM drives can be configured as master or slave Use the drive select jumpers on the drives to configure IDE drives as follows If only one drive is attached to the controller cable configure the drive as single if it is a hard drive or master if it is a CD ROM drive If two driv...

Page 43: ...tte drive in your desktop computer In your computer a 3 5 inch diskette drive attaches to a metal mounting bracket For the location of the 3 5 inch diskette drive brackets see the section Desktop components on page 14 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static electricity precautions on page 2 3 Locate the combination 3 5 inch drive 5 25 inch drive cag...

Page 44: ...e drive from the cage 7 Secure the new drive in the cage 8 Connect the power and data cables to the 3 5 inch and 5 25 inch drives making sure the cables match their original positions 9 Reinstall the drive cage in the case 10 Connect the power and data cables to the drive ...

Page 45: ...asily installed and removed from the case 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static electricity precautions on page 2 3 Locate the 5 25 inch drive cage to the right of the case and do one of the following If the drive bay is empty remove the metal drive bay cover from the front of the 5 25 inch drive bay If a drive is installed in the 5 25 inch drive ...

Page 46: ... the case The hard drive cage is underneath 5 Disconnect the hard disk data and power cables from the hard disk noting their locations and orientations You will reconnect these cables when you install the new hard disk 6 Remove the hard disk cage from the case ...

Page 47: ... system does not recognize the new drive see Hard disk problems on page 73 for troubleshooting information Replacing the CD ROM drive in your desktop computer A 5 25 inch drive is secured to the same metal mounting cage as the 3 5 inch drive A 5 25 inch drive such as a CD or DVD drive can be installed in this location 1 Turn off the system and disconnect the power cord 2 Remove the cover side pane...

Page 48: ...ove the drive from the cage 7 Secure the new drive in the cage 8 Connect the power and data cables to the drives making sure the cables match their original positions Configure the drive by following your drive documentation 9 Reinstall the drive cage into the case ...

Page 49: ... to the right of the case 1 Turn off the system and disconnect the power cord 2 Remove the cover side panels observing the Static electricity precautions on page 2 3 Do one of the following If a drive is not yet installed in the drive bay remove the metal drive bay cover from the front of the bay Also remove the plastic drive bay cover from the front bezel If you are replacing a drive disconnect t...

Page 50: ... from the mounting cage 6 Secure the new drive in the cage 7 Install the drive cage in the case 8 Connect the power and data cables to the drive Configure the drive by following your drive documentation 9 Close the computer case see Replacing the desktop case cover on page 9 for further instructions ...

Page 51: ...id tower computer In your computer a 3 5 inch diskette drive attaches to a metal mounting bracket For the location of the 3 5 inch diskette drive brackets see the section Mid tower components on page 15 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static electricity precautions on page 2 3 If you are replacing a drive remove the drive Disconnect the power and d...

Page 52: ... the mid tower case cover on page 6 5 Place the new drive into the drive bracket through the front bezel 6 Secure the drive to the mounting bracket using four screws 7 Connect the power and data cables to the drive 8 Close the case as described in Chapter 1 9 Reconnect the power cord and turn on the system If the system does not recognize the new drive see Peripheral Adapter problems on page 76 ...

Page 53: ... 3 5 inch hard drive bracket see the Mid tower components on page 15 1 Turn off the system and unplug the power cord 2 Open the case observing the Static electricity precautions on page 2 3 Disconnect the cables from the back of any drives installed in the hard drive bracket 4 Remove the stability bar see page 24 5 Remove the three screws that attach the hard drive bracket Support the bracket with...

Page 54: ...ive cage in the chassis sliding it down until the tabs on the bracket hook into the slots on the chassis Attach the bracket to the chassis with the three screws you removed in step 5 10 Replace the stability bar 11 Connect the power and controller cables to the drives in the bracket 12 Replace the system cover see Replacing the cover on page 9 for instructions Plug in the power cord and turn on th...

Page 55: ...eplacing a drive remove it from the chassis Disconnect the cables from the back of the drive Remove the four screws that attach the drive to the chassis The screws can be accessed through the chassis side panels Slide the drive out of the chassis through the front of the bezel 4 If you are installing a drive in an empty drive bay A Remove the bezel B Push out the EMI shield in the bay C Remove the...

Page 56: ...on 8 Close the case see Replacing the mid tower case cover on page 10 for further instructions 9 Plug in the power cable and peripherals 10 Turn on the computer Replacingandinstallingdrivesinyourtower computer Your tower computer contains the following drive bays Top drive cage five drives 5 25 inch and 3 5 inch that can be accessed from outside the system Middle drive cage two full height or thre...

Page 57: ...a 5 25 inch CD ROM and 3 5 inch diskette drive the top drive cage 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static electricity precautions on page 2 3 If a drive is installed in the bay you want to use remove the drive Disconnect data cables from the back of the drive Remove the four screws two on either side of the drive that attach the drive to the drive c...

Page 58: ...tem Components 47 4 If an EMI shield and slot cover are in the bay you want to use remove them Push the EMI shield out through the front of the chassis Push the slot cover out through the back of the bezel ...

Page 59: ... case as described in Chapter 1 8 Reconnect the power cord and turn on the system If the system does not recognize the new drive see Peripheral Adapter problems on page 76 Installing a 3 5 inch hard drive in your tower computer In your computer a middle and bottom drive cage together can hold five 3 5 inch hard drives For the location of the 3 5 inch hard drive cage see the Tower components on pag...

Page 60: ... the Static electricity precautions on page 2 3 If any drives are installed in the drive cage disconnect the cables from the back of the drives 4 If your system includes an add in card guide remove it A Remove any long add in cards attached to the card guide B Remove the screw that attaches the add in card guide to the chassis and then slide the card guide out of the computer To install a drive in...

Page 61: ...e middle drive cage to the chassis Support the cage with your hand as you remove the last screw Then slide the drive cage out of the chassis 6 If a drive is in the bay of the cage that you want to use remove the screws that attach the drive to the cage and remove the drive Middle hard drive cage ...

Page 62: ...age into the slots on the chassis Replace the three screws that attach the cage to the chassis 9 Connect the cables to the drives in the cage If a card guide is included in your system replace the add in card guide and any add in cards you removed Important When you reinstall the middle drive cage make sure you do not set the cage on the cables attached to the control panel Tab Slots ...

Page 63: ...d drives in the bottom drive cage 1 Turn off the system and unplug the power cord 2 Remove the right side panel of the case see page 7 for instructions observing the Static electricity precautions on page 2 3 If any drives are installed in the drive cage disconnect the cables from the back of the drives 4 If your system includes an add in card guide remove it A Remove any long add in cards attache...

Page 64: ...ward and lift it out of the chassis 6 If a drive is in the bay of the cage that you want to use remove the screws that attach the drive to the cage and remove the drive 7 Slide the new drive into the cage with the bottom of the drive facing up Attach the drive to the cage with four screws Bottom hard drive cage ...

Page 65: ...ach the cage to the chassis 9 Connect the cables to the drives in the bracket 10 If a card guide is included in your system replace the add in card guide and any add in cards you removed 11 Close the case as described in Chapter 1 12 Plug in the power cord and turn on the computer If the system does not recognize the new drive see Hard disk problems on page 73 for troubleshooting information Slots...

Page 66: ... O addresses They come with instructions that explain how to set them to avoid hardware conflicts Follow the instructions carefully Refer to the appropriate system board illustration earlier in this chapter for the correct installation location 1 Set any jumpers and switches on the card if required in the card instructions 2 Turn off the system and disconnect the power cord 3 Open the case observi...

Page 67: ...bracket to the case and remove it 5 Locate an available slot 6 Remove and retain the screw securing the expansion port cover to the rear panel Keep the port cover for reinstallation in case you ever need to remove the card 7 Firmly insert the edge of the expansion card into the slot Add in card bracket tower system only ...

Page 68: ...ystem It may be necessary to reconfigure your system after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information LM81 hardware management LM81 is an integrated data acquisition system that lets you monitor the status of your system hardware Monitored information includes internal temperature fan speed v...

Page 69: ...line help Refer to these documents and Help for any LANDesk concerns Replacing the battery The battery provides power for the system real time clock and CMOS RAM which holds the system configuration information If your battery is failing you may notice your system clock slowing down and giving you the incorrect time If so open the Setup utility and write down all the values in the menus and submen...

Page 70: ...The battery is circular and has the positive pole mark on the top 6 Using a flat bladed screwdriver carefully remove the battery from its socket on the system board 7 Press the new battery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to contact the base of the socket 8 Close the case as described in Chapter 1 9 Reconnect the power cord and tur...

Page 71: ...l cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors didn t miss any pins Disconnect and reconnect the cables and then replace the cover carefully so as not to disturb any cables Turn off the system remove the cover and if you have the proper test equipment verify that the new battery has power It is possible altho...

Page 72: ...wer supply Be sure it is set to the correct voltage for your area 7 Line up the holes in the new power supply with the screw holes in the back of the chassis 8 Replace the four screws on the back of the chassis that attach the power supply to the chassis 9 Reconnect the power supply cables 10 Replace the system cover see Replacing the desktop case cover on page 9 for instructions Plug in the power...

Page 73: ...e Static electricity precautions on page 2 3 Disconnect all power supply cables from internal devices including the main power supply connection to the system board 4 Remove the fan duct see page 24 for more information on removing the duct 5 Remove the four screws on the back of the chassis that attach the power supply to the chassis 6 Support the power supply with your hand and remove the screw ...

Page 74: ...structions Plug in the power cord and turn on the computer If the system does not work correctly make sure that you installed the power supply correctly and connected the power supply cable to the power connector on the system board Check that the voltage connector on the back of the power supply is set correctly 1 Turn off the system and unplug the power cord 2 Open the case as described in Chapt...

Page 75: ...ine up the holes in the new power supply with the screw holes in the back of the chassis 10 Replace the four screws on the back of the chassis and the two screws on the side of the chassis 11 Replace the fan duct 12 Reconnect the power supply cables 13 Replace the system cover see Replacing the tower case cover on page 11 for instructions Plug in the power cord and turn on the computer If the syst...

Page 76: ...3 Chapter 3 BIOS Setup About the BIOS setup utility 66 Updating the BIOS 67 ...

Page 77: ... entering setup the Main Setup screen opens As you select items on the main menu and in submenus you will see specific information related to the current selection in the Item Specific Help box Refer to the Help box for information about the menu options The command bar at the bottom of the screen shows the keystrokes necessary to access help navigate through the menus and perform other functions ...

Page 78: ...ific Help box for information about specific menu options Updating the BIOS Flash memory simplifies distributing BIOS upgrades If you need a new version of BIOS you can download the BIOS update from the Technical Support web site and install the new version from a diskette 1 Log onto the Internet and go the Gateway website http www gateway com 2 Click on the Tech Support link 3 Under File and Driv...

Page 79: ...68 Maintaining and Troubleshooting Your E 4200 System 7 Extract the contents of the BIOS file you downloaded 8 Follow the instructions in the Readme file ...

Page 80: ...oduction 70 Troubleshooting checklist 70 CD ROM problems 72 Hard disk problems 73 Memory Processor problems 74 Modem problems 75 Peripheral Adapter problems 76 Printer problems 78 System problems 79 Video problems 80 Error messages 83 ...

Page 81: ...er strip is used it is turned on and the circuit breaker is set The voltage selection switch on the system power supply reflects the proper voltage Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS program and check your configuration settings Viewing system resources You can view system resources such as D...

Page 82: ...such as the keyboard mouse drive or printer does not appear to work verify that all connections are secure If an error message displays on the screen write it down word for word You may be asked for it when calling Technical Support Only qualified personnel should open the system for maintenance If you are confident that you are qualified to maintain the system yourself make certain you are proper...

Page 83: ...rectly Open the system and then reseat the sound card Make certain the cables are connected properly The speakers may be faulty Connect a set of headphones to the speaker jack to test the output If they work replace the speakers Probable Cause Solution The CD is not intended for PC use Make certain the CD is PC compatible The CD is loaded incorrectly Make certain the label is facing upward and the...

Page 84: ...oller and the CD ROM drive Probable Cause Solution The primary IDE device may be dis abled Restart your computer and then press f1 to enter the setup program From the Peripheral Configuration Advanced menu set the Pri mary IDE Interface and Primary IDE Status to Enabled The SCSI bus is not properly terminated Make certain the last device on the SCSI chain is properly terminated The drive is config...

Page 85: ... instructions on how to configure the drive The drive cables are not connected prop erly Open the system and check all cables con nected to the controller card The drive controller is not seated properly Open the system and reseat the drive con troller Probable Cause Solution Memory was added or removed and the new configuration was not saved in BIOS Setup Enter BIOS Setup and save the new mem ory...

Page 86: ... and inspect it for damage If a pin is bent very carefully try to straighten it Probable Cause Solution The modem has not been added as new hardware Add the modem as new hardware The modem is not con nected to a live phone jack Make certain the line connected to the modem is live and plugged into the appropri ate port on the modem line port The modem is not con figured with a valid interrupt or ad...

Page 87: ... an available SCSI ID to the device The SCSI chain is not terminated Make certain the last device on the SCSI chain is terminated The device cables are not installed correctly Open the system and check all cables between the controller and the device Probable Cause Solution The diskette drive may be configured incor rectly Restart your computer and then press F1 to enter the setup program From the...

Page 88: ...ected Probable Cause Solution The diskette is cor rupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connected prop erly Open the system and check the cable between the diskette drive and its controller Make certain the pins are not bent or mis aligned Probable Cause Solution The interrupt and or I O address is set incorrectly ...

Page 89: ... cable between the printer and the system Make certain it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not des ignated as the default printer If the printer to which you are trying to print is not the default printer make certain you have selected it through the application s printer setup function The printer has not been added to the sys te...

Page 90: ... fully plugged into their AC IN connectors on rear of computer Verify that both power supplies are set to the correct voltage range 115 V AC or 230 V AC Verify that both power supplies are turned on Replace defective power supply Probable Cause Solution A key was depressed while the system was starting up Clear the sticking key Then turn off the sys tem wait for a few seconds and then turn the sys...

Page 91: ...ed to the monitor the green power LED should light The monitor data cable is not connected Make certain the monitor s data cable is con nected to the video controller on the back of the system The connector or cable is damaged Check the connector and cable for bent or damaged pins The monitor is defec tive Connect a working monitor to the computer The monitor bright ness and contrast con trols are...

Page 92: ...e monitor Make certain the monitor is turned on and then restart the system The display type is set incorrectly From the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type and then restart the system Probable Cause Solution The video cable is damaged Check the cable and connectors for bent pins or broken wires The video card has f...

Page 93: ...and cable for bent or damaged pins The surge protector or UPS is damaged Disconnect the monitor power cable and connect it directly to the power source The monitor is too close to a source of electrical interference Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluores cent lights and metal beams or shelves The monitor needs to be ...

Page 94: ...ng to exit MS DOS to return to Windows type exit and press ENTER Base memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter BIOS Setup and verify the parameter val ues CD ROM is not recog nized See The CD ROM drive is not recognized by the system on page 72 Data error Run ScanDisk on the reported ...

Page 95: ...oards have a switch to select either AT or XT Hard disk controller fail ure Make certain the hard disk cable is properly connected Open the BIOS Setup program and verify that the correct drive type is selected Hard disk controller fail ure press F1 to try restart The drive controller may be defective Press F1 to retry the restart Try running Fdisk and DOS Format For more information refer to your ...

Page 96: ...to change the switch setting to AT Replace the keyboard chip Keyboard controller fail ure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Replace the keyboard chip Keyboard controller fail ure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT R...

Page 97: ...ob has completed before sending another print job If you receive this error often you need to add memory to the printer Printer is out of paper Add paper to the printer Make certain the printer is online Required parameter missing Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type exit and press ENTER Syntax error Make certain you entered the righ...

Page 98: ...A Appendix Specifications 88 Regulatory Compliance Statements 90 ...

Page 99: ...in x 18 64 in x 22 8 in WxDxH including base Tower case 8 5 in x 18 2 in x 20 9 in WxD xH including base Processor Intel Pentium II with MMX technology Processor speed 266 MHz 300 MHz 333 MHz 350 MHz 400 MHz and 450 MHz Cache subsystem Primary 32K write back cache 16K code 16K data L2 cache is integrated into the Pentium II processor cartridge with 512KB of 4 way set associative cache RAM capacity...

Page 100: ...cated graphics video ISA PCI Expansion Slots Four PCIand one shared ISA PCI Power Supply 200 watts ATX power connector for easy power cable changeover System environment Internal temperature 10 C to 35 C Humidity 20 to 80 Altitude 200 ft to 10 000 ft Shock vibration 12g 11ms half sine 2 to 200Hz 0 25g sinusoidal CPU clearance 0 4 inch after installation top and sides Certification FCC Class B UL C...

Page 101: ...ect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Accessories This equipment has been tested and found to comply with the limits of a Class B digital device The accessories associated with this equipment are as follows Shielded video cable Shielded power cord These accessories are r...

Page 102: ... the Class 2 category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read instruction...

Page 103: ...92 Maintaining and Troubleshooting Your E 4200 System ...

Page 104: ...ving for desktop 4 removing for mid tower 6 removing for tower 7 replacing for desktop 9 replacing for mid tower 10 replacing for tower 11 D DIMMs installing 29 removing 30 drives desktop bays 31 hard drive installation for desktop 42 hard drive installation for mid tower 42 hard drive installation for tower 48 installing 3 5 inch diskette drive desktop 32 installing 3 5 inch diskette drive mid to...

Page 105: ...esktop 36 5 25 inch drive for mid tower 44 adapter cards 55 battery 58 DIMMs 29 drives in middle drive cage tower 49 expansion cards 55 hard drive in desktop 34 hard drive in mid tower 42 hard drive tower 48 memory 29 processor 23 J jumper settings 21 configure mode 21 normal mode 21 recovery mode 22 K keyboard troubleshooting 79 L LANDesk Client Manager 58 LM81 hardware management 57 M manual con...

Page 106: ...76 SCSI drive installing 31 side panels removing 8 replacing 12 static electricity precautions 2 system board DIMM banks 29 password jumper 29 system troubleshooting 79 T troubleshooting adapter cards 77 CD ROM 72 checklist 70 diskette drive 76 error messages 83 expansion cards 77 guidelines 71 hard drive 73 keyboard 79 memory 74 modem 75 mouse 80 peripheral devices 76 printer 78 processor 74 SCSI...

Page 107: ...96 Maintaining and Troubleshooting Your E 4200 System ...

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