Gateway 960 User Manual Download

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143

Index

Numerics

3.5-inch drive adapter

5.25-inch drive

installing

location

accessories

safety precautions

136

add-in card

see

card

adding

CD drive

diskette drive

expansion cards

hard drive

media drive

memory

processor

voltage regulator

administrator password

see

supervisor password

Advanced menu

BIOS Setup utility

132

automated troubleshooting system

118

backing up files

backplane

installing

location

battery

location

replacing

troubleshooting

100

beep codes

100

BIOS

recovering

resetting

resetting passwords

settings

131

troubleshooting

102

updating

BIOS Setup utility

Advanced menu

132

Boot menu

134

Main menu

132

menus

132

navigating through

opening

passwords

Power menu

134

recording configuration

Security menu

134

settings

131

troubleshooting

102

boot

device

Boot menu

BIOS Setup utility

134

cable clips

location

opening

card

installing

installing fan

paired slots

reseating

retention clip

retention cover

retention cover lever

retention cover release latch

slot location

troubleshooting

104

case

closing

opening

Summary of Contents for 960

Page 1: ......

Page 2: ......

Page 3: ...t 14 Turning off your server 15 Restarting rebooting your server 16 Setting up the operating system 17 3 Maintaining Your Server 19 Caring for your server 20 Protecting your server from viruses 22 Managing hard drive space 23 Checking hard drive space 23 Using Disk Cleanup 24 Checking the hard drive for errors 24 Defragmenting the hard drive 26 Backing up files 27 Cleaning your server 28 Cleaning ...

Page 4: ...drives 47 Installing a media drive 48 Installing a hard drive 55 Installing memory 58 Installing PCI expansion cards 60 Installing a processor 65 Installing a voltage regulator 69 Replacing the power supply 70 Replacing the SCSI backplane 73 Replacing the system board 79 Replacing a fan 82 Replacing the CMOS battery 84 5 Using the BIOS Setup Utility 87 Opening the BIOS Setup utility 88 Updating th...

Page 5: ...7 Before calling Gateway Technical Support 117 Telephone support 118 Tutoring and training 119 7 Server Specifications 121 System specifications 122 System board specifications 123 Environmental specifications 125 Video specifications 126 Resolution support 126 Electronic specifications 127 Memory map 127 Interrupts 127 PCI interrupt routing 128 Additional specifications 129 A BIOS Settings 131 B ...

Page 6: ...iv ...

Page 7: ...1 1 Checking Out Your Gateway Server Read this chapter to learn Where drives ports jacks and controls are located Where system board components are located What help resources are available ...

Page 8: ...king Out Your Gateway Server www gateway com Front CD drive USB ports Diskette drive Power button Additional drive bays Reset button Key lock Cover release latch Cover release latch Power indicator Hard drive indicator ...

Page 9: ...3 Front www gateway com Hot swap drives PCI card fan ...

Page 10: ...Your Gateway Server www gateway com Back Mouse port Serial port Power connector LAN jack RJ 45 USB ports Parallel port Card retention cover lever Monitor port Keyboard port Rear fan System board thumbscrew Kensington lock slot ...

Page 11: ...5 Interior www gateway com Interior Rear fan Card retention cover release latch Full length card retention clip SCSI backplane Cable clip RAID bay fan PCI card fan Cable clip ...

Page 12: ...6 Chapter 1 Checking Out Your Gateway Server www gateway com System board Left side Processor 1 Processor 2 64 bit PCI card slots 32 bit PCI card slot Rear fan connector ...

Page 13: ...1 Memory module slots Primary IDE connector Secondary IDE connector SCSI 2 connector SCSI 1 connector PCI card fan connector Configuration jumper JP7 Hot swap bay fan connector Auxiliary power connector CMOS battery Intrusion switch connector Power supply manageability connector SCSI manageability connector Processor 2 fan connector Processor 1 fan connector ...

Page 14: ...on online so you can research a topic or learn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help Gateway Web site Gateway provides a var...

Page 15: ...2 9 Setting Up Your Server Read this chapter to learn how to Use your server safely Start and turn off your server Restart reboot your server ...

Page 16: ...r is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Converting to a rackmount server To convert your server to a rackmount configu...

Page 17: ...rtification for your location such as Underwriters Laboratories UL Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage that the protector allows to pass through the better the protection for your server Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Check for line c...

Page 18: ...rcuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily durin...

Page 19: ...otector if you are using one is turned on Make sure that all cables are connected securely to the correct ports and jacks on the back of the server To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button on your server Warning When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cord is u...

Page 20: ... system s documentation for instructions on configuring advanced settings for your specific network or see the Installing Windows 2000 Server installation guide To select which device your your server boots from 1 During server startup press F10 The Boot menu opens 2 Select the device you want to boot from Common choices include Removable Dev ATAPI CDROM Hard Drive IBA GE NIC Understanding the pow...

Page 21: ...em Whenever possible you should use the operating system s shut down procedure instead of pushing the power button 2 If your server did not turn off automatically press the power button If nothing happens when you press the power button press and hold it for five seconds and the server will turn off Warning The power button on the server does not turn off server AC power To remove AC power from th...

Page 22: ...rt reboot your server To close unresponsive programs in Windows 2000 Server 1 Press CTRL ALT DELETE then click Task Manager A window opens that lets you close a program that is not responding 2 Click the program that is not responding then click End Task To restart your server 1 Press the power button to turn off your server then press it again to turn it back on 2 If pressing the power button doe...

Page 23: ...ettings are already configured See your operating system s documentation for instructions on configuring advanced settings for your specific network If you are installing Windows 2000 Server because it was not already installed by Gateway see the Installing Windows 2000 Server installation guide for instructions If you are installing a non Windows operating system see your operating system s docum...

Page 24: ...18 Chapter 2 Setting Up Your Server www gateway com ...

Page 25: ...intaining Your Server Read this chapter to learn how to Care for your server Protect your server from viruses Manage hard drive space Clean your server Prepare for system recovery Perform system administration ...

Page 26: ...d too close to the server may cause interference Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep all liquids away from your server When ...

Page 27: ...ive for errors X X page 24 Defragment hard drive X X page 26 Back up files X page 27 Clean tape backup drive X page 29 and the drive s documentation Clean server case X page 28 Clean keyboard X page 29 Clean screen X page 29 Clean mouse X page 30 Create startup diskettes X X page 32 Create emergency repair diskette X page 32 RAID consistency check Monthly The program s documentation ...

Page 28: ...ate A server that can access the Internet is more likely to get a virus than one that cannot access the Internet Viruses can also be uploaded by network users who have shared file access or physical access to the server Protect your server from a virus by Using a virus checking program not included to check files on hard drives or removable media See your program s documentation for more informati...

Page 29: ... system other than Windows 2000 Server see the operating system s documentation for instructions on checking hard drive space To check hard drive space in Windows 2000 Server 1 Double click the My Computer icon 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ...

Page 30: ...h file type you want to delete is selected For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes Checking the hard drive for errors Hard drive error checking programs examine the hard drive for physical flaws and file and folder problems These programs correct file and folder problems and mark flawed areas on the hard dr...

Page 31: ...hen click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of any problems that it may have found 7 Click OK ...

Page 32: ...oss different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also disconnect your server from the network while defragmenting because network communication may stop the defragmentation process an...

Page 33: ...files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a high capacity backup device such as a tape drive For information on using your backup device to back up your files see the device s documentation To buy a tape backup device visit the Gateway Web site at accessories gat...

Page 34: ...rver and other peripheral devices before cleaning any components Use a damp lint free cloth to clean your server and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your server is cooled by air circulated through the vents on the case so keep the vents free of dust With your server turned off and unplugged brush the dust away from...

Page 35: ... cloth and water to clean the computer screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth OR If your computer screen is not a flat panel display use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the tape drive If you use a...

Page 36: ...ve its accuracy If you have an optical mouse clean the mouse by wiping the bottom of the mouse with a clean cloth If you have a trackball mouse follow these instructions To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball w...

Page 37: ...31 Cleaning your server www gateway com 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Mouse rollers ...

Page 38: ... To create startup diskettes in Windows 2000 Server 1 Format four 3 5 inch 1 44 MB diskettes 2 Insert one diskette into the diskette drive of a computer running any version of Windows 3 Insert the Windows 2000 Server CD into the CD drive 4 Click Start then click Run 5 Type d bootdisk makeboot a where d is the letter assigned to your CD drive 6 Click OK then follow the on screen prompts Creating an...

Page 39: ...ency repair diskette in Windows 2000 Server 1 Format one 3 5 inch 1 44 MB diskette and insert it into your server s diskette drive 2 Double click the My Computer icon 3 Right click the C drive then click Properties The Properties dialog box opens 4 Click the Tools tab ...

Page 40: ...gateway com 5 Click Backup Now The Backup window opens 6 Click Emergency Repair Disk The Emergency Repair Diskette dialog box opens 7 Click Also back up the registry to the repair directory then click OK The files are backed up to the diskette ...

Page 41: ... Click Start Programs Administration tools then click Computer Management 2 Click System Information Information about your system appears in the window to the right For more specific system information click on the appropriate folder under System Information 3 To print a detailed report of your system s configuration click Action then click Print 4 To save a detailed report of your system s confi...

Page 42: ...s To monitor unauthorized access to server components you can view the event log Using BIOS security passwords After you set up passwords you must enter the correct password to start the server and the BIOS Setup utility Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility After you create a supervisor password you can set up a user password to prevent unauthorized...

Page 43: ...s shown on the screen Option Description Supervisor password To control access to system configuration set a supervisor password Using a supervisor password lets you make changes to any setting in the BIOS Passwords can be cleared To clear the passwords see Resetting BIOS passwords on page 91 User password To control access to the server set a user password The supervisor can set the level of acce...

Page 44: ...ver www gateway com Using your Server Companion CD You can use your Server Companion CD to Install hardware drivers Install programs View server documentation Instructions for using the CD are provided in Using Your Server Companion CD ...

Page 45: ...s and replace voltage regulators Replace the power supply Replace the SCSI backplane Replace the system board Replace case fans Replace the CMOS battery You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Technical Support ...

Page 46: ...ar a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat ...

Page 47: ...on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Ne...

Page 48: ...structions in Preventing static electricity discharge on page 41 2 Turn off the server then disconnect the power cord and all other cables connected to the server 3 Unlock the front cover 4 Press the two front cover release latches then pull the cover away from the server Warning For correct cooling and air flow always reinstall the side panel and the air duct if included before you turn on the se...

Page 49: ...5 For more stability place the server on its side 6 Loosen the three captive thumbscrews that secure the side panel to the server 7 Slide the side panel toward the front of the case about inch then lift the panel away from the server Thumbscrews ...

Page 50: ...44 Chapter 4 Installing Components www gateway com 8 If your server has an air duct pull the tab on the right until it releases the duct from the server then lift the duct away from the server ...

Page 51: ...o they will not be pinched when you close the case 3 Replace the air duct if one came with your server 4 Align the side panel s top and bottom tabs into the case notches then slide the side panel toward the back of the case until the back of the side panel is flush with the back of the case 5 Tighten the three captive thumbscrews that secure the front of the cover to the server case 6 Set the case...

Page 52: ...Components www gateway com 7 Align the notch in the bottom of the front cover with the rail on the front of the case then swing the cover against the case 8 Lock the front cover 9 Reconnect the power cord and all other cables ...

Page 53: ...ember Do not use the top 5 25 inch drive bay for drives which have electronic components exposed on the top Drive mounting rails at the top of the bay may damage any exposed electronic components Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables IDE hard drives can be configured as single master slave or cab...

Page 54: ...drive as master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing a media drive Use these instructions to install or replace a diskette CD or tape drive To install a 5 25 inch drive 1 Follow the in...

Page 55: ...w drive remove the bay s 3 5 inch drive adapter To remove the adapter press and hold the two locking clips against the adapter then pull it out of the server 4 Press the drive bay face plate release tabs inward then pull the face plate away from the front cover ...

Page 56: ...Installing Components www gateway com 5 If you are adding a 3 5 inch hard drive use the screws that came with your hard drive to secure the drive to the 3 5 inch drive adapter OR Hard drive screws Hard drive screws ...

Page 57: ...er remove the rails then attach the rails to the sides of your new drive Two screws for mounting the rail onto CD and diskette drives are stored on each rail Screws for mounting onto most tape drives are stored in the case near the full length card retention clips 6 Go to Step 10 Mounting rail screw Mounting rail screw Mounting rail screw Mounting rail screw Tape drive screws ...

Page 58: ...ve disconnect the old drive s cables 8 Press the old drive s release latches against the drive then pull the drive out of the bay If you are removing a drive from one of the top two bays first remove the 3 5 inch diskette drive so you can reach the 5 25 inch drive s release latch ...

Page 59: ...drive then use the screws to attach the rails to the new drive Screws for mounting the rails onto most tape drives are stored in the case near the full length card retention clips 10 Set any jumpers on the new drive See the drive s documentation for further instructions Screw Screw Tape drive screws ...

Page 60: ...gateway com 11 Slide the new drive into the drive bay until the drive rails snap into place 12 Connect the drive cables following the instructions in the drive s documentation 13 Follow the instructions in Closing the server case on page 45 ...

Page 61: ...r s lock then swing the hot swap bay door open 2 If a drive has failed determine which drive has failed by running storage console software Match the software s SCSI ID for the failed drive with the SCSI ID number to the left of the hot swap bays Important The numbers on the left side of the hot swap bay identify the SCSI ID of each drive Install the topmost drives first Gateway tests and verifies...

Page 62: ...n remove the drive from the tray OR If you are adding a new drive remove the bag taped to the inside of the drive tray then remove the screws from the bag Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so m...

Page 63: ...e new drive with the holes in the side of the drive tray then secure the drive to the tray with the four screws you removed in Step 4 6 Make sure that the tray s release lever is open then slide the new drive into the empty hot swap bay 7 Close the drive s release lever ...

Page 64: ...AM registered ECC DIMM memory The following illustration shows the location of the memory modules on the system board Warning Modules must be installed in identical pairs Use only PC2100 DDR SDRAM registered ECC DIMM memory modules Install memory first into slots 1 and 2 then into slots 3 and 4 If you have memory installed incorrectly your server will not start up DIMM slot 1 DIMM slot 2 DIMM slot...

Page 65: ... press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 45 6 Turn on the server Make sure that the server turns on and that the operating system completely loads 7 If your server is running Windows 2000 Server right click the My Computer icon then click Properties The ...

Page 66: ...iversal 2 3 Paired slots When only one card is installed in a slot of this pair the slot can run at 64 bit 133 MHz When two 64 bit 100 MHz cards are installed in this pair the slot can run at 64 bit 100 MHz When cards of different speeds are installed in this pair each slot runs at the slowest of the two speeds Supports both 32 bit and 64 bit cards 3 3 V or universal 4 5 Same as slots 2 3 6 Always...

Page 67: ...2 Follow the instructions in Opening the server case on page 42 3 If you are replacing a card disconnect any cables that are attached to the old card 4 If you are removing a full length card pull back on the card retention clip that secures the end of the card OR If you are adding a full length card to an empty expansion slot pull back on the card retention clip for that slot ...

Page 68: ...d You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways 7 Press the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Card retention...

Page 69: ... retention cover against the expansion cards until the retention cover clicks into place under the release lever OR Press on the card retention cover lever on the back of the server until the lever is flush with the back of the case Card retention cover Release lever ...

Page 70: ...rd press down on the card retention clip to secure the end of the card 10 Connect any cables to the card following the instructions in the card documentation 11 Follow the instructions in Closing the server case on page 45 12 See the card s documentation for software installation instructions ...

Page 71: ...must have a processor in the upper processor 1 slot or your server will not start If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For more information see your operating system s documentation Warning A heat sink must be installed on the processor Installing a processor without a heat sink cou...

Page 72: ... lever on each side push them slightly away from the heat sink then lift the levers out of the way Unplug the heat sink s fan from its connector on the system board 5 Remove the heat sink Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor If removing the heat sink also pulls the processor out of the processor socket the processor should sti...

Page 73: ...e triangular arrow on the corner of the processor aligns with the triangular hole on the corner of the processor socket The processor is flush with the socket 9 Press the processor locking lever down until it clicks into place 10 Apply thermal grease to the top of the processor if necessary 11 Place the heat sink on the processor then press the heat sink locking levers down until they click into p...

Page 74: ...irst time you also need to install a voltage regulator for the processor If you ordered the processor from Gateway it came with a new voltage regulator For instructions on installing a voltage regulator see Installing a voltage regulator on page 69 14 Follow the instructions in Closing the server case on page 45 Warning Only one voltage regulator should be installed for each processor Processor 1 ...

Page 75: ...ltage regulator on each end of the voltage regulator support bracket pinch the sides together then lift the bracket away from the server You may need to first remove a heat sink or some memory modules in order to access the sides of the support bracket 4 Lift the voltage regulator away from the system board 5 Insert the new voltage regulator into the voltage regulator slot then replace the support...

Page 76: ...ay s SCSI backplane noting their locations and orientation You will reconnect the cables after you install the new power supply 5 Open the cable clips by lifting the clip release tabs Warning The power supply in this server contains no user serviceable parts Only a qualified computer technician should service the power supply Your server is supplied with a 3 wire AC power cord fitted with the corr...

Page 77: ... the case 7 Slide the power supply tray out of the case Make sure that none of the power cables snag on server components 8 Remove the two screws on the back and the four screws on the front of the power supply that secure it to the tray then remove the power supply from the tray Screws Screws Screws Screws ...

Page 78: ... case 11 Use the two screws you removed in Step 6 to secure the new power supply to the back of the server case 12 Refer to the notes you made in Step 4 to reconnect all power cables to the system board drives and SCSI backplane 13 Bundle the system board s power cables behind the cable clips then press the clips closed 14 Reinstall the upper voltage regulator module 15 Follow the instructions in ...

Page 79: ...ting static electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 3 Remove the fan nearest the SCSI backplane For instructions see Replacing a fan on page 82 4 Remove each of the drives from the hot swap cage noting the position of each drive For instructions see Installing a hard drive on page 55 5 Loosen the four captive thumbscrews on the front of the ...

Page 80: ...74 Chapter 4 Installing Components www gateway com 6 Slide the hot swap cage out about two inches from the case ...

Page 81: ...ateway com 7 From inside the case remove the power SCSI and manageability cables from the backplane The manageability cable connector is visible after removing the SCSI and power cables 8 Remove the hot swap cage completely from the server ...

Page 82: ...76 Chapter 4 Installing Components www gateway com 9 Loosen the captive thumbscrew that secures the backplane to the hot swap cage Thumbscrew ...

Page 83: ...e hot swap cage then tighten the thumbscrew 12 Slide the hot swap cage part way into the hot swap bay Make sure that the side of the cage marked Top is oriented toward the top of the server case 13 Reconnect the power SCSI and manageability cables to the backplane 14 Slide the hot swap cage all the way into the hot swap bay then tighten the four thumbscrews ...

Page 84: ...y com 15 Reinstall the fan 16 Install each of the drives back into the hot swap cage Make sure that you replace the drives in the correct order by referring to your notes from Step 4 17 Follow the instructions in Closing the server case on page 45 ...

Page 85: ...inks and processors follow the instructions in Installing a processor on page 65 6 If your new system board does not include heat sink mounting brackets remove the heat sink brackets from your old system board by removing the eight screws that secure them to the board 7 To remove the voltage regulators follow the instructions in Installing a voltage regulator on page 69 8 Disconnect the power data...

Page 86: ...w gateway com 10 Remove the system board tray s thumbscrew on the back of the case 11 Slide the tray toward the front of the case If the tray is difficult to move push on the rear port panel for added leverage System board tray thumbscrew ...

Page 87: ...16 Connect the power data and fan cables by referring to the notes you took in Step 8 17 To reinstall the expansion cards follow the instructions in Installing PCI expansion cards on page 60 18 Follow the instructions in Closing the server case on page 45 19 Turn on your server 20 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 21 Check BIOS settings to ma...

Page 88: ...tatic electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 3 Unplug the fan 4 While pressing the locking clip slide the fan away from the system board then pull it away from the case Important Make sure that you replace a fan with an identical replacement fan The arrow on each fan indicates the direction of its air flow and the arrow should point toward ...

Page 89: ...mounting posts into the fan mounting slots then slide the fan down until it snaps into place 6 Reconnect the fan to the system board 7 Follow the instructions in Closing the server case on page 45 Rear fan connector Hot swap bay fan connector PCI fan connector ...

Page 90: ...he instructions in Opening the BIOS Setup utility on page 88 3 Record the BIOS settings on your printout then close the utility For more information see Recording your BIOS configuration on page 35 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 41 5 Follow the instructions in Opening the server case on page 42 Warning Danger of explosion if b...

Page 91: ...85 Replacing the CMOS battery www gateway com 6 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Battery ...

Page 92: ... that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place 10 Follow the instructions in Closing the server case on page 45 11 Turn on the server 12 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 13 Restore any BIOS settings that you wrote down in Step 3 14 Save all your settings and close ...

Page 93: ...5 87 Using the BIOS Setup Utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwords ...

Page 94: ... these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for system resources hardware and server s configuration Power gives you access to settings that control your server s power management features Boot gives you access to information and settings for startup features and start...

Page 95: ... screen appears during startup 4 Record any custom BIOS settings on your printout 5 Follow the instructions in the self extracting BIOS update file 6 Enter any custom BIOS settings you recorded in Step 4 then save your changes and close the BIOS Setup utility Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful ...

Page 96: ...ogo screen appears during startup The BIOS Setup utility opens 4 Record any custom BIOS settings on your printout 5 Follow the instructions in Preventing static electricity discharge on page 41 6 Turn off the server then disconnect the power cord and all other cables connected to the server 7 Remove the side panel For more information see Opening the server case on page 42 Warning Moving the jumpe...

Page 97: ...ing the instructions in Closing the server case on page 45 11 Turn on the server A message appears saying that the CMOS Date and Time are not set 12 Press F1 to reset the BIOS to factory default settings Resetting BIOS passwords To reset BIOS passwords you must reset and clear all BIOS settings To reset BIOS passwords follow the instructions in Resetting the BIOS on page 90 Configuration jumper JP...

Page 98: ...92 Chapter 5 Using the BIOS Setup Utility www gateway com ...

Page 99: ...r to learn how to Interpret error messages and codes Troubleshoot Get telephone support and training If the suggestions in this chapter do not correct the problem see Telephone support on page 117 for more information about how to get help ...

Page 100: ...ening the server case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 41 After you complete any maintenance task where you have to open the server case make sure that you close the case reinstall any screws then reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot y...

Page 101: ...to exit MS DOS to return to Windows type exit then press ENTER Base memory xxx expansion This is an informational message only No action is required CD drive is not recognized See Your server does not recognize a CD or the CD drive on page 102 for a possible solution Data error In Windows 2000 Server run CheckDisk on the drive with the error Diskette drive 0 seek to track 0 failed Open the BIOS Se...

Page 102: ...ry reboot The drive controller may be defective Press F1 to try to restart the server Try running FDISK and DOS Format to check the integrity of the hard drive For more information see your operating system s documentation See You need to troubleshoot an IDE hard drive on page 107 Insert bootable media device Make sure that the correct hard drive is set as the first bootable drive in the Boot menu...

Page 103: ...for a possible solution Turn off the server then check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard then restart the server Make sure that a key is not stuck Clean the keyboard if necessary Memory errors were detected while the system started up See Memory errors were detected during server start up on page 109 for a possible solution Memory ...

Page 104: ...return to Windows type exit then press ENTER Syntax error Make sure that you entered the right command If you are trying to exit DOS to return to Windows type exit then press ENTER System Event Log Full Clear the event log To clear or view the event log open the BIOS Setup utility select the Advanced menu then select the Event Log Control menu For information on opening the BIOS Setup utility see ...

Page 105: ...l the device s software then reinstall the device Make sure that your hard drive is not full For more information see Managing hard drive space on page 23 If an error message appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem Open the BIOS Setup utility and check your configuration settings For more information see...

Page 106: ...e the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins If you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that des...

Page 107: ... Parity error in the first 64 KB of memory Same as for 1 beep 3 Memory failure in first 64 KB Same as for 1 beep 4 Memory failure in first 64 KB of memory or Timer 1 on the system board is not functioning Remove all expansion cards If the beep codes occur even when all expansion cards have been removed the system board is at fault If the beep codes do not occur when the expansion cards have been r...

Page 108: ...bled For more information see Using the BIOS Setup Utility on page 87 Make sure that the drive is configured correctly by following the instructions in the drive s documentation Open your server case and make sure that the cables are connected correctly to the CD drive and the IDE connector on the system board or controller card If you have a SCSI device in your system check the cable connected to...

Page 109: ...t the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the p...

Page 110: ...in 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Installing a media drive on page 48 Expansion cards Your server does not recogniz...

Page 111: ...e The hard drive cannot be accessed or you receive a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your server Try restarting your server by pressing CTRL ALT DEL Open your server and make sure that the cables are connected correctly to the hard drive and the system board For more information see Installing a hard drive on page 55 If your...

Page 112: ...ion CD Open your server and reseat the drive controller card Also make sure that the controller card and power cables are connected to the drive For more information see Installing Components on page 39 or your controller card s documentation Make sure that the power cable and SCSI cable are attached securely to the drive Use a different SCSI cable Make sure that the last device on the SCSI cable ...

Page 113: ...e using a telephone line to access the Internet make sure that no one else in the business is using the telephone line If you are using a telephone line to access the Internet and you have the call waiting feature on your telephone line make sure that it is disabled Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help M...

Page 114: ...switchboxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver For more information see Using Your Server Companion CD A keyboard character keeps repeating Make sure that nothing is resting on the keyboard...

Page 115: ... telephone line then check for a dial tone by plugging a working telephone into the telephone jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the mod...

Page 116: ... If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP technical support for help Try a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual...

Page 117: ...g box opens If information about the modem appears the modem passed diagnostics If no modem information appears a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics Reinstall the device driver For more information see Using Your Server Companion CD Open your server and reseat the modem For more in...

Page 118: ...he monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the monitor port on the back of your server Check the port and cable for bent or damaged pins Reinstall the device driver For more information see Using Your Server Companion CD Connect you...

Page 119: ...egatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation or turn off your server and monitor leave them off for at least a half hour then turn on your server and monitor Change the display settings Move the monitor or monitor cables away from sources of elec...

Page 120: ...orking device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply cable is connected correctly to the system board Open your server and make sure that the power button cable is connected correctly to the system board When you turn on the server it makes several short beeps The short beeps indicate the server has encountered some...

Page 121: ...enu click it to clear the check mark OR Click Printer If there is a Connect option on the menu click it to connect to the printer Wait until files have been printed before sending additional files to the printer If you print large files or many files at one time you may want to add additional memory to the printer See the printer s documentation for more information about adding additional memory ...

Page 122: ...server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For more information see your operating system s documentation Make sure that a voltage regulator is installed for each processor on the system board ...

Page 123: ...on and technical support resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 99 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of ...

Page 124: ... 846 4526 US 877 709 2951 Canada Tutorial support Learn networking tips from Gateway s tutorial support on a per issue fee basis 877 485 1464 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support...

Page 125: ...e Internet and the most popular software programs including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go ...

Page 126: ...120 Chapter 6 Troubleshooting www gateway com ...

Page 127: ...A 121 Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change ...

Page 128: ...fans speed adjustable Ports PS 2 keyboard PS 2 mouse USB 4 Serial DIN9 interface VGA Parallel RJ 45 LAN Drives standard 3 5 inch diskette CD ROM Card sizes Supports full length full height PCI expansion cards Power supply 450 W PS 2 Operating systems Supports Windows 2000 Server Compatible with Windows NT Novell NetWare 6 Certifications FCC Class A UL cUL ...

Page 129: ... SDRAM memory channels with ECC ATA 100 IDE interface two channels USB 1 1 4 ports Memory Four DIMM slots support up to 8 GB total memory ECC registered DDR SDRAM PCI device slot On board VGA Gb Ethernet and U320 SCSI PCI slots 32 bit 33 MHz slot 1 64 bit 66 MHz slot 1 64 bit 100 MHz slot 4 or 64 bit 133 MHz slot 2 VGA On board ATI Rage XL 4 MB SDRAM E7500 8 MB SDRAM E7501 LAN On board Intel 82544...

Page 130: ...124 Appendix A www gateway com Hardware Monitor Main logic board sensors Voltage sensors Temperature sensors Adaptive fan speed control and fan speed detection ...

Page 131: ... of change 18 F 10 C per hour Nonoperating 55 to 150 F 48 3 to 65 5 C Operating 41 to 95 F 5 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters Altitude 10 000 feet 3 048 meters maximum Humidity Operating wet bulb Not to exceed 91 4 F 33 C with diskette drive or hard drive Nonoperating 95 relative noncondensing at 86 F 30 C Shock Operating 2 0 g 11 msec sine Packaged Operational after 30 ...

Page 132: ...way com Video specifications DDC 2B support Integrated 230 MHz DAC 4 MB memory E7500 8 MB memory E7501 Resolution support Refresh Rate Hz Resolution 43 60 66 70 72 75 76 85 90 100 640 480 800 600 1024 768 1280 1024 1600 1200 ...

Page 133: ...sages sent to local APIC s Address Range hex Amount Function 0 to 07FFFFh 640 KB DOS region base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Important If you disable an IDE controller to free ...

Page 134: ...e Interrupt A Interrupt B Interrupt C Interrupt D Rage XL ICH3 P IRQB Debug slot ICH3 P IRQE ICH3 P IRQF ICH3 P IRQG ICH3 P IRQH Intel 82544GC P1 IRQ 0 SCSI 7899W S1 IRQ 0 S1 IRQ 1 PCI slot 1 S1 IRQ 4 S1 IRQ 5 S1 IRQ 2 S1 IRQ 3 PCI slot 2 S2 IRQ 4 S2 IRQ 5 S2 IRQ 6 S2 IRQ 7 PCI slot 3 PCI IRQ 0 PCI IRQ 1 PCI IRQ 2 PCI IRQ 3 PCI slot 4 P2 IRQ 4 P2 IRQ 5 P2 IRQ 6 P2 IRQ 7 PCI slot 5 P2 IRQ 0 P2 IRQ ...

Page 135: ...ions For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server ...

Page 136: ...130 Appendix A www gateway com ...

Page 137: ...hich can be changed are listed in this appendix For a complete list of viewable BIOS settings run the BIOS Setup utility To view all BIOS settings 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information ...

Page 138: ...ller Serial Port1 Address Parallel Port Address Parallel Port Mode ECP Mode DMA Channel Parallel Port Irq IDE Configuration OnBoard PCI IDE Controller IDE Configuration Primary IDE Master Type LBA Large Mode Block Multi Sector Transfer PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type IDE Configuration Primary IDE Slave Type LBA Large Mode Block Multi Sector Transfer PIO Mode ...

Page 139: ...nsfer PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type IDE Configuration Secondary IDE Slave Type LBA Large Mode Block Multi Sector Transfer PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type IDE Configuration Floppy Configuration Floppy A OnBoard Devices Configuration OnBoard LAN Device BIOS menu BIOS submenu Setting Value ...

Page 140: ...Remote Access Configuration Remote Access Power Power Button Mode AC Power Failure Standby Time Out Boot Quiet Boot Wait for F1 If Error Boot Device Priority 1st Boot Device 2nd Boot Device Removable Devices 1st Removable Device Security Supervisor Password User Password BIOS menu BIOS submenu Setting Value ...

Page 141: ... are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on...

Page 142: ...uildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equiv...

Page 143: ...which case you will be required to correct the interference at your own expense Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this info...

Page 144: ... other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 2...

Page 145: ...modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason fo...

Page 146: ...ociated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to...

Page 147: ... 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure...

Page 148: ...igation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gatew...

Page 149: ...ng 84 troubleshooting 100 beep codes 100 BIOS recovering 89 resetting 90 resetting passwords 91 settings 131 troubleshooting 102 updating 89 BIOS Setup utility 87 Advanced menu 132 Boot menu 134 Main menu 132 menus 88 132 navigating through 88 opening 88 passwords 36 91 Power menu 134 recording configuration 35 Security menu 134 settings 131 troubleshooting 102 boot device 14 menu 14 Boot menu BIO...

Page 150: ...GA 4 converting to rackmount 10 cover panels removing 42 cover release latch location 2 creating startup diskettes 32 D DDR SDRAM see memory defragmenting hard drive 26 deleting files and folders 24 device drivers installing 38 DIMM see memory Disk Cleanup 24 Disk Defragmenter 26 diskette repair 32 startup 32 diskette drive connector 7 installing 48 location 2 replacing 48 troubleshooting 103 disp...

Page 151: ... 3 4 5 7 PCI card 3 5 7 rear 4 5 faxes troubleshooting 110 files backing up 27 defragmenting 26 deleting 24 troubleshooting 104 finding specifications 122 129 fragmentation 26 front panel connector 7 G Gateway Learn Gateway 119 Learning Libraries 119 stores 119 Technical Support 117 Web site 8 H hard drive backing up files 27 checking for errors 24 checking for free space 23 defragmenting 26 delet...

Page 152: ...lot 4 keyboard cleaning 29 port 4 troubleshooting 108 L LAN jack 4 LED indicators 2 14 line conditioners 12 lock Kensington 4 key 2 42 location 2 4 M Main menu BIOS Setup utility 88 132 maintenance backing up files 27 checking drive for errors 24 checking hard drive space 23 cleaning case 28 cleaning component exteriors 28 cleaning keyboard 29 cleaning mouse 30 cleaning screen 29 creating repair d...

Page 153: ...onnections POST power on self test 14 power auxiliary connector 7 BIOS Setup utility 134 button 2 13 15 16 cord connector 4 7 indicator 2 14 LED 2 14 line conditioners 12 main connector 7 Power menu 134 protecting from surges 11 reset button 2 source problems 11 static electricity 41 surge protectors 11 troubleshooting 114 uninterruptible power supply UPS 12 Power menu BIOS Setup utility 88 134 po...

Page 154: ...video 126 resources interrupts 127 memory map 127 restarting server 16 RJ 45 jack 4 S safety general precautions 10 135 guidelines for troubleshooting 94 static electricity 41 saving system configuration settings 35 scanning drive for errors 24 screen adjusting 14 cleaning 29 troubleshooting 112 SCSI backplane 73 connector 7 determining failed 55 ID 55 installing drives 55 SDRAM see memory securit...

Page 155: ...n 35 recording system configuration 35 T tape drive cleaning 29 using 27 technical support automated troubleshooting 118 FaxBack support 118 resources 117 Technical Support 117 118 tips before contacting 117 telephone support 117 training CD 119 classroom 119 Gateway Learning Libraries 119 Learn Gateway 119 troubleshooting add in card 104 automated system 118 battery 100 beep codes 100 BIOS 102 ca...

Page 156: ...PS 12 updating BIOS 89 UPS 12 USB ports location 2 4 user password 36 utilities BIOS Setup 87 V VGA port 4 video resolution support 126 specifications 126 virus protection 22 voltage regulator installing 69 location 7 volume adjusting modem 112 W Web site Gateway 8 Windows restarting server 16 Windows 2000 Server installing 17 recording configuration 35 repair diskette 32 startup diskettes 32 ...

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