Gateway 960, User Manual

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102
Chapter 6: Troubleshooting
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BIOS
The settings in the BIOS Setup utility are not retained
■ Replace the CMOS battery. For more information, see “Replacing the
CMOS battery” on page 84 .
CD drive
Your server does not recognize a CD or the CD drive
■
Make sure that the CD label is facing up, then try again.
■
Try a different CD. Occasionally CDs are flawed or become scratched and
cannot be read by the CD drive.
■ Shut down and restart your server.
■ Clean the CD. For more information, see “Cleaning CDs” on page 103 .
■ Restart your server, then open the BIOS Setup utility by pressing and
holding
F2 while your server restarts. Make sure that the IDE controllers
are enabled. For more information, see “Using the BIOS Setup Utility” on
page 87 .
■
Make sure that the drive is configured correctly by following the
instructions in the drive’s documentation.
■ Open your server case and make sure that the cables are connected
correctly to the CD drive and the IDE connector on the system board or
controller card.
■
If you have a SCSI device in your system, check the cable connected to
the SCSI card. If the CD drive is the last drive on the cable (the drive farthest
from the card), make sure that the CD drive is terminated. For more
information about SCSI device configurations, see the drive’s
documentation.
■
Reinstall the device driver. For more information, see Using Your Server
Companion CD .
10 The shutdown register for CMOS RAM
failed. Same as for 4 beeps.
11 The external cache is faulty. Same as for 4 beeps.
Beeps Description Troubleshooting steps