Gateway 960, User Manual

Page: 117 / 157

111
Troubleshooting
www.gateway.com
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Shut down and restart your server.
■ In Windows 2000 Server, run Windows modem diagnostics.
To run modem diagnostics in Windows 2000 Server:
1
Close all open programs.
2
Click
Start
,
Settings
, then click
Control Panel
. The Control Panel
window opens.
3
Double-click the
Modems
icon. The Modems Properties dialog box
opens.
4
Click the
Diagnostic
tab, click the COM port next to the name of the
modem, then click
More Info
. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information appears, a white screen
appears with no data, or if you get an error such as
port already open
or the modem has failed to respond , the modem did not pass
diagnostics.
■
Reinstall the device driver. For more information, see Using Your Server
Companion CD .
■
Open your server and reseat the modem. For more information, see
“Installing Components” on page 39 .
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking .
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
sounds are too loud, you can turn down the modem volume.