Go to
for compatibility information.
My phone will not connect to the device
• Enable Bluetooth wireless technology on your smartphone.
• On your smartphone, open the Garmin Connect Mobile app,
select
or , and select
Garmin Devices
>
Add Device
to
enter pairing mode.
• On your device, hold the touchscreen to view the menu, and
select > >
Pair Now
to enter pairing mode.
Activity Tracking
For more information about activity tracking accuracy, go to
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or
lawn mower.
• Carry the device in your pocket when actively using your
hands or arms only.
NOTE:
The device may interpret some repetitive motions,
such as washing dishes, folding laundry, or clapping your
hands, as steps.
The step counts on my device and my Garmin
Connect account don't match
The step count on your Garmin Connect account updates when
you synchronize your device.
1
Select an option:
• Synchronize your step count with the Garmin Connect
application (
Syncing Your Data with Your Computer
).
• Synchronize your step count with the Garmin Connect
Syncing Your Data with the Garmin Connect
).
2
Wait while the device synchronizes your data.
Synchronizing can take several minutes.
NOTE:
Refreshing the Garmin Connect Mobile app or the
Garmin Connect application does not synchronize your data
or update your step count.
My stress level does not appear
Before the device can detect your stress level, wrist-based heart
rate monitoring must be turned on.
The device samples your heart rate variability throughout the
day during periods of inactivity to determine your stress level.
The device does not determine your stress level during timed
activities.
If dashes appear instead of your stress level, be still, and wait
while the device detects your heart rate.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward
your intensity minutes goal, the intensity minutes flash.
Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Locate the small barometer holes on the back of the device,
near the charging contacts, and clean the area around the
charging contacts.
The barometer performance may be affected if the barometer
holes are obstructed. You can use canned air to clear
obstructions. You can rinse the device with water to clean the
area.
After cleaning, allow the device to dry completely.
• Avoid holding handrails or skipping steps while climbing
stairs.
• In windy environments, cover the device with your sleeve or
jacket as strong gusts can cause erratic readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try
these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under
the device.
• Avoid scratching the heart rate sensor on the back of the
device.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
• Warm up for 5 to 10 minutes and get a heart rate reading
before starting your activity.
NOTE:
In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
My device does not display the correct time
The device updates the time and date when you synchronize
your device to a computer or mobile device. You should
synchronize your device to receive the correct time when you
change time zones, and to update for daylight saving time.
1
Confirm that your computer or mobile device displays the
correct local time.
2
Select an option:
• Synchronize your device to a computer (
• Synchronize your device to a mobile device (
Data with the Garmin Connect Mobile App
).
The time and date are updated automatically.
Maximizing Battery Life
• Turn off the
Auto Activity Detection
setting (
on Your Garmin Connect Account
).
• Decrease the screen brightness and timeout (
).
• Turn off wrist gestures (
).
• In your smartphone notification center settings, limit the
notifications that appear on your vívosmart 3 device
(
).
• Turn off smart notifications (
).
• Turn off Bluetooth wireless technology when you are not
using connected features (
).
• Stop broadcasting heart rate data to paired Garmin devices
(
Broadcasting Heart Rate Data to Garmin
).
• Turn off wrist-based heart rate monitoring (
).
NOTE:
Wrist-based heart rate monitoring is used to calculate
vigorous intensity minutes, VO2 max., stress level, and
calories burned.
Restoring All Default Settings
You can restore all of the device settings back to the factory
default values.
8
Troubleshooting
Summary of Contents for VIVOSMART 3
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