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Part Number 4533030 Rev 1 07/2017
Troubleshooting
Section 5
TROUBLESHOOTING — ERROR CODE / FLASH CODE
•
Appliance equipped with an indicator lamp:
The indicator lamp flashes to signal a specific problem. To find the possible cause, count the number of short flashes
after each long flash.
Example: “— …. — ….” The lamp gives a long flash for 0.6 seconds. Then it gives 4 short flashes (indicated by the dots in
the example). The sequence repeats until the error is canceled.
•
Appliance equipped with a digital display:
The display may show an error code, example: E04.
Number of Flashes
(Indicator Lamp)
Error Code
( Display)
Problem
Action
......
Normal Operation.
Normal Operation.
1 “
— . — . — . “
E01
Unsuitable induction cooking pan.
Internal wiring/coil connection
malfunction. (1)
Check pan material.
Contact an authorized service agency.
2 “
— .. — .. — .. “
E02
Unsuitable induction cooking pan. Coil/
software overcurrent. (1)
Check pan material.
Contact an authorized service agency.
3 “
— ... — ... — ... “
E03
Air-cooling system obstructed. Fan mal-
function. Internal heat sink overheated.
(1)
Let appliance cool down.
Verify that air vents are not obstructed.
Check and clean air filter.
Contact an authorized service agency.
4 “
— .... — .... — .... “
E04
E17 E18
E27 E28
E41 E42 E43
E44 E45 E46
Overheated cook zone. Overheated pan
detected. Sensor failure. Overheated or
defective sensor. (1)
NOTE: Errors E41 to E46, griddles and
braising pans may continue to operate.
Let appliance and/or pan cool down.
Check pan material.
Verify that air vents are not obstructed.
Check and clean air filter.
Contact an authorized service agency.
5 “
— ..... — ..... — ..... “
E05
Power switch/potentiometer error. (1)
Contact your authorized service agency.
6 “
— ...... — ...... — ...... “
E06
E30
Ambient temperature too high (the
cooling system is not able to keep the
induction appliance in normal operating
conditions). Internal component
overheated. (1)
Let appliance cool down.
Verify that air vents are not obstructed.
Check and clean air filter.
Verified that no hot air is taken in by the
fan. Reduce the ambient temperature. The
intake air temperature must be lower than
40°C [104°F].
Contact an authorized service agency.
7 “
— ....... — ....... — ....... “
E29
E47
Generator component failure. Problem
with control wiring. Warning from
overheated pan / cooking empty sensor
or coil connection failed. (1)
NOTE: E47 on griddles/braising pans
indicates that griddle plate is too hot.
Let equipment/ pan cool down.
Check food in the pan or empty pan.
Contact an authorized service agency.
8 “
— ........ — ........ — ........ “
E21
E24 E25 E26
Sensor error from heat sink or CPU.
Board overheated. Ambient temperature
beyond normal operating range. (1)
Verify that air vents are not obstructed.
Check air filter. Reduce ambient
temperature.
Contact an authorized service agency.
10 “
— .......... — .......... — .......... “
E10
Internal electronic failure. (1) or (2)
Contact an authorized service agency.
No flash code
E11
Multi-Line model only: 24V Voltage too
low. (1).
Contact your authorized service agency
to check power connection, 24V, power
board and display.
No flash code
E12
E13
Power reduction. Warning of high
heat sink temperature. Cook zone
temperature too high. Sensor warning of
high temperature. (2)
Let equipment/ pan cool down. Check
pan material. Verify that air vents are not
obstructed. Check and clean air filter.
Verified that no hot air is taken in by the
fan. Reduce ambient temperature. The
intake air temperature must be lower than
40°C [104°F].
Contact an authorized service agency.
No flash code
E19
E20
Warning of high internal temperature. (2)
No flash code
E22
Griddle only. RTCS/CU sensor defect. (1)
Contact an authorized service agency.
(1) The appliance switches off immediately. (2) The appliance operates in a power reduction mode. (3) The appliance operates normally.
