Troubleshooting
RTCSmp Built-In Module-Line Dual/Quad Cooktops
Part # 4532415 Rev 1 (12/12/13)
Page 39
10.2
Problems and Possible Causes
Problem
Possible Causes
Action To Take By Operator
Pan does not heat, green
LED lamp is OFF (dark)
No power supply.
Check the electrical supply, e.g. power cable
plugged into the wall socket.
Check primary fuses.
Control knob is in OFF-position.
Turn control knob to an ON-position.
Defective induction unit.
Ensure knob is in OFF-position and if possible
and safe, disconnect the unit from the power
supply. Contact your authorized service agency.
Pan does not heat, green
LED lamp is blinking.
If LED lamp blinks at
intervals, see next section.
Pan is too small.
Use a suitable pan with bottom diameter larger
than 5” (12cm).
Pan is not placed in the center of the
heating zone; pan is not detected by
sensor.
Move the pan to the center of the heating zone.
Unsuitable pan.
Select a pan recommended for the induction
unit.
Defective induction unit.
Ensure knob is in OFF-position and if possible
and safe, disconnect the unit from the power
supply. Contact your authorized service agency.
Poor heating, green LED
lamp is ON (shining)
Air-cooling system obstructed.
Verify that air inlet and outlet are not blocked.
Ambient temperature is too high;
the cooling system is not able to
keep the induction unit in normal
operating conditions.
Verify that no hot air is sucked in by the fan.
Reduce the ambient temperature. The intake air
temperature must be lower than 104°F (40°C).
One phase is missing (for units with
three phase supply only).
Check primary fuses.
Defective induction unit.
Ensure knob is in OFF-position and if possible
and safe, disconnect the unit from the power
supply. Contact your authorized service agency.
Pan used is not ideal.
Select a pan recommended for induction
cooking. Then compare results of different pan
used.
Unit does not react to
control knob positions
Defective control switch.
Ensure knob is in OFF-position and if possible
and safe, disconnect the unit from the power
supply. Contact your authorized service agency.
Power/heating level seems
to be reduced, fan is
working
Air-cooling system is blocked.
Internal fan is dirty.
Verify that air inlet and outlet are not
obstructed.
Contact your authorized service agency.
Power/heating level seems
to be reduced, fan does
not work
Defective fan or fan control.
Ensure knob is in OFF-position and if possible
and safe, disconnect the unit from the power
supply. Contact your authorized service agency.
After a longer continuous
operation, Power/heating
level seems to be reduced
Overheated induction coil; cooking
area is too hot.
Overheated oil in pan.
Pan is empty.
Switch the unit off. Safely remove pan. Wait
until the heating zone has cooled down before
turning the unit ON again.
Small metallic objects (eg.
spoon) are heated on the
heating area.
Pan detection mode is set
incorrectly.
Ensure knob is in OFF-position and if possible
and safe, disconnect the unit from the power
supply. Contact your authorized service agency.
