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Gamma Vacuum DIGITEL MPCq Users Manual
Document 900034, Rev B
Warranty Claims
Upon notification, Gamma Vacuum will investigate Warranty Claims.
To initiate a Warranty Claim, please contact Gamma Vacuum
or a representative of Gamma Vacuum directly. To assist in this
evaluation, please provide the following information in as much
detail as possible:
•
Part Number
•
Serial Number
•
Detailed Description of the Vacuum System Hardware
•
Detailed Description of the Vacuum System Process (gas species
introduced, ultimate pressure, operational pressure)
•
Detailed Reason for the Warranty Claim
To expedite this process, please forward this information to
.
18.3 Returning Material
Return Procedure
In the event a product requires service, exchange, or return, a Return
Material Authorization (RMA) number must be obtained from the
customer center originally purchased through, or Gamma Vacuum,
prior to shipment.
The RMA process will be expedited if any of the following information
can be provided:
•
Original Purchase Order Number
•
Gamma Vacuum Sales Order Number
•
Product Order Number and/or Product Description
•
Product Serial Number
All products received for repair or replacement shall be prepaid.
Items not labeled with an RMA number will be accepted; however
substantial delay in processing may result. A standard restocking fee
may apply.
NOTE:
Prior to issuance of an RMA, the required documents must
be submitted to Gamma Vacuum.
Required Documentation
During a lifetime of system operation, it is possible that certain
contaminants, some of which could be hazardous, may be introduced
into the vacuum system, thus contaminating the components. Please
complete the form on the next page to identify any known hazardous
substances that have been introduced into the vacuum system.
This will enable us to evaluate your equipment and determine if we
have the facilities to make the repair without risk to employee health
and safety. Return, repairs, or credit will not be authorized until this
form has been signed and returned.
NOTE:
Prior to returning any materials, Gamma Vacuum must issue
an RMA. The RMA number should be clearly labeled on all
shipping information and packages.
