▪
Part number
▪
Serial number
▪
Detailed description of the vacuum system hardware
▪
Detailed description of the vacuum system process (gas species
introduced, ultimate pressure, operational pressure)
▪
Detailed reason for the warranty claim
To expedite this process, please forward this information to
12.2.
Service
Cleaning procedure
Prior to any cleaning of the controller, the mains power should be
disconnected. Once powered off, use a 50% distilled water and 50%
isopropyl alcohol solution to clean the entire unit. A soft, non abrasive cloth
will ensure no damage to the LCD screen and finish of the unit.
Service requests
Service requests should go through customer center or local sales
representative originally purchased through. Upon notification, Gamma
Vacuum or representative customer center will identify the level of service
required. To assist in this process, please provide the following information
in as much detail as possible:
▪
Part number
▪
Serial number
▪
Detailed description of the vacuum system hardware
▪
Detailed description of the vacuum system process (gas species
introduced, ultimate pressure, operational pressure)
▪
Reason for service request
▪
Required documentation
To expedite this process, please forward this information to
Direct support
Prior to recommending replacement parts or service at our facility, Gamma
Vacuum can assist with general vacuum issues via e-mail or by telephone at
no charge. It is our goal to have vacuum systems functional with minimal
time and financial investment.
To do this, our service technicians require as much information as possible
about the vacuum system in need of support. To assist in this process,
please provide the following information in as much detail as possible:
▪
Part number
▪
Serial number
▪
Detailed description of the vacuum system hardware
▪
Detailed description of the vacuum system process (gas species
introduced, ultimate pressure, operational pressure)
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900035_B
900035_B - Warranty and service
