MPCe/LPCe Users Manual
40
Warranty & Service
Service
Service Requests
Upon notification, Gamma Vacuum will identify the level of service required. To assist in this process, please
provide the following information in as much detail as possible:
•
Part
Number
•
Serial
Number
•
Detailed Description of the Vacuum System Hardware
•
Detailed Description of the Vacuum System Process (gas species introduced, ultimate pressure,
operational pressure)
•
Reason for Service Request
•
Required
Documentation
To expedite this process, please forward this information to
Direct Support
Prior to recommending replacement parts or service at our facility, Gamma Vacuum can assist with general
vacuum issues via e-mail or by telephone at no charge. It is our goal to have vacuum systems functional with
minimal time and financial investment. To do this, our service technicians require as much information as
possible about the vacuum system in need of support. To assist in this process, please provide the following
information in as much detail as possible:
•
Part
Number
•
Serial
Number
•
Detailed Description of the Vacuum System Hardware
•
Detailed Description of the Vacuum System Process (gas species introduced, ultimate pressure,
operational pressure)
•
Reason for Support Inquiry
To expedite this process, please forward this information to
or contact our facility
directly at the numbers below.
Warranty
General Terms
Gamma Vacuum warrants to the Buyer that the equipment sold is new equipment, unless previously stated, and
is, at the time of shipment to Buyer from Gamma Vacuum, free from defects in material and workmanship. As
Buyers sole exclusive remedy under this warranty, Gamma Vacuum agrees to either repair or replace, at Gamma
Vacuums option and free of parts charge to Buyer, and part or parts which, under proper and normal conditions of
