Customer Service
en
33
Fault
Cause and troubleshooting
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The electronics have overheated and all of the cooking zones have been switched off.
1.
Wait until the electronics have cooled sufficiently.
2.
Press any of the hob's touch fields.
Home Connect is not
working properly.
Different causes are possible.
▶
Reset the saved connections to the home network and to Home Connect.
▶
Go to www.home-connect.com.
The hob is unable to connect to your home network.
1.
Press any touch field to confirm the fault display.
2.
Continue cooking as usual without connecting to the home network.
21.3 Normal noises from your appliance
An induction hob may sometimes cause noises or vi-
brations, such as buzzing, crackling, hissing noises, fan
noises or rhythmic noises.
22 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
22.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the underside of the ap-
pliance.
The rating plate can be found:
¡
On the appliance certificate.
¡
On the underside of the hob, towards the front.
The product number (E no.) can also be found on the
glass ceramic. You can also display the customer ser-
vice index (KI) and the production number (FD) in the
basic settings. →
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
23 Declaration of Conformity
BSH Hausgeräte GmbH hereby declares that the appli-
ance with Home Connect functionality conforms to the
basic requirements and other relevant provisions of Dir-
ective 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.gaggenau.com among the additional
documents on the product page for your appliance.
Hereby, BSH Hausgeräte GmbH declares that the ap-
pliance with Home Connect functionality is in compli-
ance with relevant statutory requirements.
1
A detailed Declaration of Conformity can be found on-
line at www.gaggenau.com/gb among the additional
documents on the product page for your appliance.
1
2.4 GHz band (2400–2483.5 MHz): Max. 100 mW
5 GHz band (5150–5350 MHz + 5470–5725 MHz):
Max. 100 mW
1
Only applies to Great Britain
