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The image below illustrates the location, color, and status of the LEDs, and the location

of the USB-C

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Welcome to ArmorLock

ArmorLock Encrypted NVMe SSD

User Manual

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Summary of Contents for ArmorLock

Page 1: ...ArmorLock Encrypted NVMe SSD with Mobile and Desktop Apps User Manual ...

Page 2: ...hese topics Downloads Download software and updates for your G Technology product Warranty Returns Check warranty get product replacement RMA Ask a Question Submit a query about a product or open a support case G Technology Community Share your thoughts and connect with other G Technology users at our community ...

Page 3: ...ck Mobile App Overview 5 Add a New Drive with the Mobile App 6 Setup and Use the Drive 6 Get the Desktop App 7 Download and Setup the App 8 ArmorLock Desktop App Overview 8 Add a New Drive with the Desktop App 9 Setup and Use the Drive 9 _________ 3 Main Activities 11 Unlock and Lock the Drive 11 Remove a Drive 11 Mobile App 11 Desktop App 11 Authorize Local Users 12 User Requesting Access to a Dr...

Page 4: ...ck Up to Date 18 Firmware Updates Using iOS Mobile App 18 Firmware Updates Using macOS Desktop App 18 _________ 7 Compliance and Warranty Information 19 Regulatory Compliance 19 Safety Compliance 19 FCC Class B Information 19 Industry Canada Statement 19 ICES 3 B NMB 3 B Compliance Statement 20 CE Compliance For Europe 20 Warranty Information 20 Obtaining Service 20 Limited Warranty for Consumer P...

Page 5: ...QR Code 24 USB 24 User 24 User ID 25 User Key 25 User Name 25 ArmorLock Encrypted NVMe SSD User Manual iii ...

Page 6: ...to one of the compatible file systems and when your content is no longer needed use the secure erase feature to confidently erase the drive with the tap of a button Can t remember where you last used your drive The app will show you on a map HIGH GRADE DATA SECURITY Built with always on high grade 256 bit AES XTS hardware encryption for powerful data protection without compromising on speed The Ar...

Page 7: ...uide Technical Support and Limited Warranty Guide Tech Notes Note The ArmorLock NVMe SSD drive is a direct attached storage unit that uses USB for storage access This product is not a wireless Internet enabled drive Drive Compatibility The drive works with USB C and USB A 3 0 hosts and is compatible with the following operating systems Table 1 1 Windows macOS Windows 10 macOS 10 12 App Compatibili...

Page 8: ...sonal area network technology that is part of the Bluetooth 4 2 and later wireless technology standards All of the operating systems included in the preceding list are compatible with Bluetooth Low Energy A Look at the ArmorLock Drive The ArmorLock encrypted NVMe SSD contains a number of prominent features A USB C interface port Three 3 LEDs locked unlocked and power activity QR code and Short Cod...

Page 9: ...The image below illustrates the location color and status of the LEDs and the location of the USB C port Welcome to ArmorLock ArmorLock Encrypted NVMe SSD User Manual 4 ...

Page 10: ...ock app The End User License Agreement EULA window will open 3 Scroll down to read the full agreement then select Accept 4 Swipe or select Next through the ArmorLock intro pages then select Done 5 Enter your User Name for the phone then select Save 6 The app will then request permission to send notifications select Allow Select Allow again to proceed a Note Notifications are important and will hel...

Page 11: ...e drive settings Add a New Drive with the Mobile App This section takes you through the steps to add a new drive for the first time You can also use these steps to add additional drives to manage with your ArmorLock app Setup and Use the Drive 1 Turn on your computer and log in 2 Connect the drive to your computer a Note Connecting the ArmorLock drive to a USB hub is not recommended If such a conn...

Page 12: ...e ID or passcode for an additional layer of security to verify that the person using the app is the correct authorized user Auto Firmware Updates On by default We recommend leaving this on for future updates f Select Format Drive A final warning says that any existing drive content will be permanently erased g Select Erase The drive will begin formatting Do not disconnect the drive or leave the ap...

Page 13: ...p will then request permission to send notifications click Allow Click Allow again to proceed a Note Notifications are important and will help guide you when new actions are required such as authorizing new requests to access your drive 7 ArmorLock is now ready to add a drive ArmorLock Desktop App Overview 1 List View When ArmorLock is open the List View is where added drives are located a At the ...

Page 14: ...rmorLock at Login Services Services Preferences for your operating system b Drive Add Drive Add an ArmorLock drive to the app Remove Drive Remove an ArmorLock drive from the app c Share Share User ID Send your User ID to request access to another ArmorLock drive Add a New Drive with the Desktop App This section takes you through the steps to add a new drive for the first time You can also use thes...

Page 15: ...e a color identifier d Select optional settings Location tracking Off by default Turn on to find the last known location where the drive was used and add a map location to each entry User Authentication Off by default Enables biometrics fingerprint face ID or passcode for an additional layer of authentication Auto Firmware Updates On by default We recommend leaving this on for future updates e Cli...

Page 16: ...us will change to an open lock icon 5 To Lock the drive select the Unlock status icon a Mobile app The following message will be displayed Use the computer to eject and lock the drive We recommend using the computer to eject the drive to minimize risk of data loss or corruption b Desktop app Use the ArmorLock app to lock the drive 6 Once the drive is ejected successfully the app will display the L...

Page 17: ...QR code 3 Request access a Mobile Select Request Access then select Send Request b Desktop Click Request Access then click Send Request The message Waiting for Manager Approval will appear Manager Authorizing Access 1 Drive manager reviews and rejects or approves the request a Mobile Select review local access request You can then edit the User Name and make the user a Manager if needed Select Sca...

Page 18: ...l be added to your Authorized Users list Click OK to continue 2 Select a drive and go to Manager Settings to add the User a Mobile Select the Gear icon then select Manager Settings Select Authorized Users then select the icon to authorize a User Select the User then click Authorize You should now see that User added to the list of Authorized Users b Desktop Click on a drive and then click on Manag...

Page 19: ...ut 4 The app version will be displayed with the same syntax as the following example Version 1 0 0 303 User Authentication When enabled user authentication uses the biometric features of your smartphone or computer to validate your authorization to use the app If the Manager of a drive has enabled User Authentication then that will be enforced for all drive Users If a User turns off their biometri...

Page 20: ...lowing steps illustrate how to use the Recovery process to add a previously installed drive to the ArmorLock app Either method mobile or desktop can be used This operation will preserve existing data on the drive but will remove access for all other users 1 Mobile Your mobile device can be used to recover a drive a Connect the ArmorLock drive to your computer b Scan the QR Recovery Code saved duri...

Page 21: ...anager Settings window 3 You can now edit the role and also remove an authorized user at any time Removing a User 1 Open the ArmorLock app 2 Select a drive and go to Manager Settings a Mobile Select the gear icon then select Manager Settings Select Authorized Users then select the User Name to be removed Select the Remove User button b Desktop Click on a drive and then click on the Manager ID icon...

Page 22: ...t it takes effect after the next unlock 1 Open the ArmorLock app 2 Select a drive and go to Manager Settings a Mobile Select the gear icon then select manager settings to edit Select read only b Desktop Click on a drive and then click read only under manager settings 3 Changes to read only will be applied next time the drive is unlocked Reset to Factory Settings The ArmorLock drive can be reset to...

Page 23: ... for your iOS device select Update Later Firmware Updates Using macOS Desktop App The ArmorLock firmware can be set to update automatically If automatic updates are not enabled use the following steps to install the latest version 1 Connect the ArmorLock drive to the computer 2 Open the ArmorLock app 3 If an update is available a Firmware Update Available message will appear beneath the lock unloc...

Page 24: ...ce off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modif...

Page 25: ...ended by 2015 863 EU Operating characteristics of the wireless radio a Frequency band 2412 2472Mhz b Maximum radio frequency power transmitted in the bands is 8dBm A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe Warranty Information Obtaining Service G Technology values your business and always attempts to provide you ...

Page 26: ...ARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU G Technology is not responsible for returning to you product that is not under warranty What must you do If you are having trouble with a product before seeking limited warranty service first follow the troubleshooting proced...

Page 27: ...alid proof of purchase may be required to prove eligibility If you do not have a valid proof of purchase the limited warranty period will be measured from the date of sale from G Technology to the authorized distributor What does this limited warranty not cover The limited warranty does not cover damage resulting from commercial use misuse accident modification or alteration to hardware or softwar...

Page 28: ...tled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure How is our liability limited EXCEPT AS REQUIRED BY APPLICABLE LAW G TECHNOLOGY AND ITS AFFILIATES SUPPLIERS DISTRIBUT...

Page 29: ...read only etc There must be at least one manager per drive but additional managers can be added QR Code A Quick Response matrix barcode which allows instant access to the information hidden within the code The ArmorLock QR code is located on the back of the drive and is used with the app USB Universal Serial Bus USB is an industry standard for connecting computers and peripherals The ArmorLock dri...

Page 30: ... the app and assigned to a user Note that if the app is deleted and reinstalled a new key is created and the device will need to be paired again User Name The friendly name of the user This information is stored on the drive but can be changed by the manager Glossary ArmorLock Encrypted NVMe SSD User Manual 25 ...

Page 31: ...re 2 I IC Statement 19 ICES 3 B NMB 3 B Compliance 20 K Kit contents 2 L LED Light Enable or Disable 14 Location Tracking 14 Lock 11 N New Recovery Key 17 P Physical description 3 Precautions for handling 23 R Regulatory compliance 19 Remove Device 11 Reset to Factory Settings 17 S Safety compliance 19 Service 20 T Technical Notes 2 U Unlock 11 User 24 User ID 25 User Key 25 User Name 16 25 W Warr...

Page 32: ...ther countries iOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license by Apple Inc USB C is a trademark of USB Implementers Forum The Bluetooth R word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Western Digital is under license All other marks are the property of their respective owners Pictu...

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