Limited Warranty for Consumer Products
G-Technology, a division of HGST, a Western Digital Company (“G-Technology”)
What does this limited warranty cover?
This Limited Warranty applies to new G-Technology storage products purchased from
an authorized G-Technology dealer by the original purchaser for normal use and not for
resale. G-Technology warrants that a covered product is free from defects in materials
and workmanship, with the exceptions stated below.
How long does limited warranty coverage last?
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a
fixed
period from
date of purchase, depending on when and where it was originally purchased. To
determine the warranty
specifically
for your G-Technology product, visit
www.g-
technology.com.
A valid proof of purchase may be required to prove eligibility. If you do
not have a valid proof of purchase, the limited warranty period will be measured from
the date of sale by G-Technology to the authorized distributor.
What does this limited warranty not cover?
The limited warranty does not cover damage
resulting
from commercial use, misuse,
accident,
modification
or
alteration
to hardware or
software,
tampering, unsuitable
physical or operating environment beyond product
specifications,
improper
maintenance, or failure caused by a product for which G-Technology is not responsible.
There is no warranty of uninterrupted or error-free operation. There is no warranty for
loss of data—you must regularly back up the data stored on your product to a separate
storage product. There is no warranty for product with removed or
altered
identification
labels. G-TECHNOLOGY DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW
THE LIMITATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO
YOU. G-Technology is not responsible for returning to you product that is not under
warranty.
What must you do?
If you are having trouble with a product, before seeking limited warranty service,
first
follow the troubleshooting procedures that G-Technology or your reseller provides. To
obtain limited warranty service, you must
first
obtain a Return Materials Authorization
and ship-to address by contacting the appropriate G-Technology Call Center listed at
http://www.g-technology.com/support.
You must return the covered hard disk drive
using approved packaging to our logistics center. Packaging guidelines can be found at
http://www.g-technology.com/support.
You must pay any associated
transportation
charges, duties and insurance in shipping the drive to our logistics center. You should
remove all personal information from the product prior to its return.
What will G-Technology do?
G-Technology will replace the drive with a functionally equivalent replacement product,
transportation
prepaid. G-Technology may replace your product with a product that
was previously used, repaired and tested to meet G-Technology
specifications.
You
receive title to the replacement product at delivery to the carrier at G-Technology
shipping point. You are responsible for
importation
of the replacement product, if
applicable. G-Technology will not return the original drive; therefore, you are responsible
for moving data to other media before returning. Data recovery is not covered under
this limited warranty and is not
part
of the returns process. G-Technology warrants that
replacement product is covered for the remainder of the original product warranty or
90 days, whichever is greater.
Compliance and Warranty Information
ArmorLock Encrypted NVMe SSD
User Manual
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