Fujitsu Lifebook P1510, User Manual

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Troubleshooting
55
Troubleshooting
Your LifeBook P Series notebook is sturdy
and subject to few problems in the field.
However, you may encounter simple setup or
operating problems that you can solve on the
spot, or problems with peripheral devices, that
you can solve by replacing the device. The
information in this section helps you isolate
and resolve some of these straightforward
problems and identify failures that require
service.
IDENTIFYING THE PROBLEM
If you encounter a problem that you are
having difficulty in solving, go through the
following procedure before pursuing further
troubleshooting:
1. Turn off your notebook.
2. Make sure the AC adapter is plugged into
your notebook and to an active AC power
source.
3. Make sure that any card inserted in the
PC Card slot is seated properly. You can
also remove the card from the slot, thus
eliminating it as a possible cause of
failure.
4. Make sure that any devices connected to
the external connectors are plugged in
properly. You can also disconnect such
devices, thus eliminating them as
possible causes of failure.
5. Turn on your notebook. Make sure it has
been off at least 10 seconds before you
turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved,
refer to the Troubleshooting Table, that
follows, for more detailed troubleshooting
information.
8. If you still have the problem after taking all
of the above approaches, please check
our support web site at
http://www.pc-
ap.fujitsu.com for possible known
support issues.
9. If you have tried the solutions suggested
in the Troubleshooting Table and checked
our Web site for possible solutions
without success, contact your support
representative:
Before you place the call, you should have the
following information ready so that the
customer support representative can provide
you with the fastest possible solution:
■ Product name
■ Product configuration number
■ Product serial number
■ Purchase date
■ Conditions under which the problem
occurred
■ Any error messages that have occurred
■ Type of device connected, if any
See the Configuration Label on the bottom of
your notebook for configuration and serial
numbers.
(See figure 2-5 for location)
SPECIFIC PROBLEMS
Using the Troubleshooting Table
When you have problems with your notebook,
try to find the symptoms under the Problem
column of the troubleshooting table for the
feature giving you difficulty.
You will find a description of common causes
for that symptom under the column Possible
Cause and what, if anything, you can do to
correct the condition under Possible
Solutions. All possible causes or solutions
may not apply to your notebook.
■ If you keep notes about what
you have tried, your support
representative may be able to
help you more quickly by giving
additional suggestions over the
phone.
■ Do not return a failed notebook
to your supplier until you have
talked to a support
representative.
P Series.book Page 55 Thursday, August 4, 2005 11:02 AM