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168

Troubleshooting

Ghosting

Light-Induced Fatigue

Problem

Action

The printed result has ghosting.

If the type of the ghosting is positive ghost:

Replace the drum cartridge if you have a spare cartridge.

See also: 

•

"Replacing the 

Drum Cartridge

" on page 189

•

"Installing a 

Drum Cartridge

" on page 191

If the problem persists, contact the Fuji Xerox local representative office or an authorized 
dealer.

If the type of the ghosting is negative ghost:

Verify that the print media recommended for the printer is being used.

If you are using non-recommended print media, use the print media recommended for the 
printer.

See also: 

•

"Ghost Control" on page 129

If the problem is solved, adjust the transfer bias.

If the problem persists, replace the drum cartridge if you have a spare cartridge.

Adjust the transfer bias.

1

On the operator panel, press the 

 (

Menu

) button and select 

Admin Menu

 

 

Maintenance Mode

 

 

Adjust TransUnit

.

2

Adjust the setting for the type of print media being used.

If the problem persists, contact the Fuji Xerox local representative office or an authorized 
dealer.

Problem

Action

The printed result has light-induced 
fatigue pattern.

Replace the drum cartridge if you have a spare cartridge.

See also: 

•

"Replacing the 

Drum Cartridge

" on page 189

•

"Installing a 

Drum Cartridge

" on page 191

If the problem persists, contact the Fuji Xerox local representative office or an authorized 
dealer.

Summary of Contents for DocuPrint P365 d

Page 1: ...DocuPrint P365 d DocuPrint P368 d User Guide ...

Page 2: ...ions are preceded by the symbol Always read and follow the instructions before performing the required procedures It may be a legal offence to print currency notes certificates of stocks and securities or any other documents of similar nature regardless of whether they will be used Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking IM...

Page 3: ... time and provides all the necessary operating information about the print function Please read this guide to achieve the best performance from this printer This guide assumes you are familiar with computers and the basics of network operation and configuration After reading this guide keep it safe and handy for future reference Fuji Xerox Co Ltd ...

Page 4: ...4 Preface ...

Page 5: ...stalling the Optional Font ROM 33 Turning on the Printer 36 Printing a Panel Settings Page 37 Power Saver Mode 38 Exiting the Power Saver Mode 38 3 Printer Management Software 39 Print Drivers 40 CentreWare Internet Services 41 Creating an Administrative Password 41 Document Monitor Windows Only 42 SimpleMonitor Windows Only 43 Setup Disk Creation Tool Windows Only 44 4 Printer Connection and Soft...

Page 6: ...ia That Can Damage Your Printer 73 Print Media Storage Guidelines 73 Supported Print Media 74 Usable Print Media 74 Recommended Print Media 77 Loading Print Media 78 Capacity 78 Print Media Dimensions 78 Loading Print Media in the Standard 250 Sheet Tray and the Optional 550 Sheet Feeder 78 Loading Print Media in the Bypass Tray 80 Setting Paper Sizes and Types 88 Setting Paper Sizes 88 Setting Pa...

Page 7: ...Clearing Paper Jams From the Regi Roll 150 Clearing Paper Jams From the Optional 550 Sheet Feeder 152 Jam Problems 153 Basic Printer Problems 158 Display Problems 159 Printing Problems 160 Print Quality Problems 161 The Output Is Too Light 162 Toner Smears or Print Comes Off 163 Random Spots Blurred Images 164 The Entire Output Is Blank 165 Streaks Appear on the Output 166 Vertical Blanks 167 Mott...

Page 8: ... Ordering Supplies 198 Consumables 198 When to Order Supplies 198 Recycling Supplies 198 Storing Print Media 199 Storing Consumables 200 Managing the Printer 201 Checking or Managing the Printer with CentreWare Internet Services 201 Checking Printer Status with SimpleMonitor Windows Only 201 Conserving Supplies 202 Checking Page Counts 203 Moving the Printer 204 Removing Options 205 Removing the O...

Page 9: ...es step by step instructions on how to set up your printer User Guide this guide Describes how to get ready to print and set various features It also covers the operator panel menus troubleshooting tips and maintenance information This guide is on the Software Product Manual disc PostScript User Guide Describes how to set up your printer as a PostScript printer and the features that can be configu...

Page 10: ...10 Using This Guide Using This Guide This section includes Organization on page 11 Conventions on page 12 ...

Page 11: ...Describes the basic information about how to connect the printer to your computer via the network or USB and how to install the print driver 5 Printing Basics Describes the supported paper how to load paper and how to print data using various print features 6 Using the Operator Panel Menus Describes the setting items available on the operator panel and their setup procedures 7 Troubleshooting Desc...

Page 12: ... must be read and followed NOTE Additional information that merits emphasis See also References within this guide 3 Orientation of documents or paper is described in this guide as follows Long Edge Feed LEF Loading the document or paper in landscape orientation Short Edge Feed SEF Loading the document or paper in portrait orientation LEF Orientation SEF Orientation Paper feed direction Paper feed ...

Page 13: ...opyright 2003 Dr BrianGladman Worcester UK All rights reserved This product uses published AES software provided by Dr Brian Gladmanunder BSD licensing terms TIFF libtiff LibTIFFCopyright 1988 1997 SamLeffler Copyright 1991 1997 Silicon Graphics Inc ICC Profile Little cms LittlecmsCopyright 1998 2004 Marti Maria JPEG Our printer software uses some of the codes defined by the Independent JPEG Group...

Page 14: ...g on page 92 Stored Print The Stored Print feature allows you to temporarily store your print data in the printer memory and output it later You can effectively manage your time when you print confidential data or large volume data at off peak hours For more information see Using the Stored Print Feature on page 90 N up Print The Pages Per Sheet N Up feature allows you to print multiple pages on a...

Page 15: ... It may take longer due to the image quality adjustment Continuous Print Speed 1 1 Sided 2 38 sheets minute 2 Sided 3 24 pages minute IMPORTANT 1 Print speed may decrease due to factors such as paper type paper size and printing conditions Print speed may also decrease for image quality adjustment 2 When continuously printing a single document of A4 plain paper 3 A4 continuous printing First Print...

Page 16: ... When printing on envelopes use envelopes that do not have adhesive applied The type of paper being used and environmental conditions can affect printing quality Because of this it is recommended that you test print and confirm proper print quality before using the printer Paper Tray Capacity Standard 250 sheets Standard 250 sheet tray 50 sheets Bypass tray Optional 550 sheets Optional 550 sheet f...

Page 17: ...n IMPORTANT When the optional wireless printer adapter is installed on the printer the standard Ethernet connection cannot be used Protocol TCP IP LPD Port9100 WSD HTTP HTTPS SMTP RARP AutoIP WINS FTP Telnet DNS DDNS IPP SNTP SMB NetBEUI SNMP DHCP BOOTP Bonjour mDNS IMPORTANT WSD stands for Web Services on Devices Power Supply AC 110 127 V 10 11 A or less both 50 60 Hz 3 AC 220 240 V 10 6 A or les...

Page 18: ...C Humidity 10 85 except malfunctions due to dew condensation Non Use Temperature 20 40 C Humidity 5 85 except malfunctions due to dew condensation IMPORTANT Until the conditions temperature and humidity inside the printer become acclimated to the installation environment certain qualities of the paper can cause poor printing Items Description ...

Page 19: ... 19 2 Basic Operation This chapter includes Main Components on page 20 Installing Optional Accessories on page 24 Turning on the Printer on page 36 Printing a Panel Settings Page on page 37 Power Saver Mode on page 38 ...

Page 20: ...Operator Panel on page 22 Securing the Printer on page 23 Front View IMPORTANT To avoid irregular screen image or malfunctioning of your printer avoid placing the printer in direct sunlight with the bypass tray opened 1 Operator Panel 5 Toner Cartridge 2 Bypass Tray 6 Drum Cartridge 3 Standard 250 Sheet Tray Tray1 7 Front Cover 4 Optional 550 Sheet Feeder Tray2 2 3 4 6 5 7 1 ...

Page 21: ...er adapter is not supplied in some regions 1 Control Board 7 Power Connector 2 Control Board Cover 8 Chute 3 Power Switch 9 Duplexer 4 Ethernet Port 10 Transfer Unit 5 USB Port 11 Fusing Unit 6 Wireless Adapter Socket 1 12 Rear Door 1 2 3 5 4 6 7 9 10 11 12 8 ...

Page 22: ...in the Menu mode To enter numbers or passwords press these buttons 5 buttons Selects submenus or setting values in the Menu mode 6 Stop button Cancels the current processing or pending job 7 button Displays the selected menu or item and determines the selected value in the Menu mode 8 Back button Switches to the Print mode from the top menu of the Menu mode Returns to the upper hierarchy of the me...

Page 23: ...e Printer To protect your printer from theft you can use the Kensington lock Attach the Kensington lock to the security slot on your printer For details see the operating instructions supplied with the Kensington lock Security slot ...

Page 24: ...talling the Optional 550 Sheet Feeder on page 27 Installing the Optional Wireless Printer Adapter on page 31 Installing the Optional Font ROM on page 33 Installing the Optional 512MB Memory NOTE Your printer supports additional 512 MB memory module 1 Turn off the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Turn the screw on the control board cove...

Page 25: ...d does not move easily 6 Align the guide on the control board cover with the slot around the control board and slide it towards the front of the printer 7 Turn the screw clockwise 8 Turn on the printer 9 Print the Printer Settings page to confirm that the newly installed memory module is detected by the printer a Press the Menu button b Select Report List and then press the button c Select Printer...

Page 26: ...Items list box 5 Select the total amount of the installed printer memory in the Memory Capacity drop down menu under Setting for 6 Click OK 7 Click Apply and then click OK The following procedure uses OS X 10 11 as an example Windows 7 1 Click Start Devices and Printers 2 Right click the printer icon of the DocuPrint P365 d or DocuPrint P368 d and select Printer properties 3 Click the Configuratio...

Page 27: ...er before installing the feeder 1 Turn off the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Disconnect all cables from the rear of the printer 3 Remove the tape and the bag holding the screws on the front of the optional 550 sheet feeder and then remove the screws from the bag 4 Place the optional 550 sheet feeder in the location that the printer ...

Page 28: ... Hold the standard 250 sheet tray with both hands and remove it from the printer 9 Lift the printer and align the five guide pins of the optional 550 sheet feeder with the holes at the bottom of the printer Gently lower the printer onto the optional 550 sheet feeder IMPORTANT Be careful not to pinch your fingers when lowering the printer onto the optional 550 sheet feeder ...

Page 29: ... tray into the printer push until it stops and close the cover 13 Apply the label to the upper part of the operator panel on the printer 14 Reconnect all cables into the rear of the printer and turn on the printer NOTE The printer will automatically detect the attached tray but will not detect the paper type 15 Print the Printer Settings page to confirm the optional 550 sheet feeder is installed c...

Page 30: ...Get Information from Printer follow these steps 1 Click the Configuration tab and then select Installable Options 2 Select Paper Tray Configuration in the Items list box 3 Select 2 Trays in the Paper Tray Configuration drop down menu under Setting for 4 Click OK 5 Click Apply and then click OK The following procedure uses OS X 10 11 as an example Windows 7 1 Click Start Devices and Printers 2 Righ...

Page 31: ...er Using Video Instructions Recommended To install the wireless printer adapter using the video instructions on the Windows computer perform the following method 1 Insert the Software Product Manual disc in your computer The Easy Install Navi file launches automatically 2 Select Optional Accessories Setup on the Easy Install Navi window 3 Click Wireless Network Kit b g n 4 Click the procedure you ...

Page 32: ...our holes and insert the adapter NOTE Ensure that the adapter is fully inserted and secured 3 Turn on the printer If a message displays telling you to make initial setup on the operator panel always do as instructed 4 Print the Printer Settings page to confirm the wireless printer adapter is installed correctly a Press the Menu button b Select Report List and then press the button c Select Printer...

Page 33: ...Kit 1 Turn off the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Turn the screw on the control board cover counterclockwise NOTE Loosen the screw You do not need to remove the screw 3 Slide the control board cover towards the rear of the printer and remove the cover 4 Open the tabs on both sides of the font ROM ...

Page 34: ... that the font ROM is firmly fixed in the slot and does not move easily 7 Align the guide on the control board cover with the slot around the control board and slide it towards the front of the printer 8 Turn the screw clockwise 9 Turn on the printer 10 Print the Printer Settings page to confirm that the newly installed font ROM is detected by the printer a Press the Menu button ...

Page 35: ...t PCL Fonts PDF Fonts or PS Fonts and then press the button The Fonts List page is printed 11 Confirm the TC SC fonts KR fonts or JP fonts listed in the Fonts List page If the TC SC fonts KR fonts or JP fonts has not increased turn off the printer and re install the font ROM ...

Page 36: ...ension cords or power strips The printer should not be connected to an uninterrupted power supply UPS system 1 Connect the power cord to the power connector on the rear of your printer 2 Connect the other end of the power cord to the power source 3 Turn on the printer ...

Page 37: ...ings Page The Panel Settings page shows current settings for the operator panel menus 1 Press the Menu button 2 Select Report List and then press the button 3 Select Panel Settings and then press the button The Panel Settings page is printed ...

Page 38: ...ted The printer can switch from the ready to print state to the Low Power mode without waiting right after pressing Energy Saver button Press Energy Saver button to switch to Power Saver mode to save electricity NOTE The functions of Low Power mode and Sleep mode cannot be disabled See also Setting the Power Saver Time Option on page 137 Exiting the Power Saver Mode The printer automatically exits...

Page 39: ...ter Management Software This chapter includes Print Drivers on page 40 CentreWare Internet Services on page 41 Document Monitor Windows Only on page 42 SimpleMonitor Windows Only on page 43 Setup Disk Creation Tool Windows Only on page 44 ...

Page 40: ...To access all of your printer s features install the print drivers from the Software Product Manual disc or PostScript Driver Library CD The print drivers enable your computer and printer to communicate and provide access to your printer features ...

Page 41: ...ey will not be able to save or apply any changes to the current configuration Creating an Administrative Password 1 Launch your web browser 2 Enter the IP address in the browser s address field and then press the Enter key 3 Click the Properties tab 4 In the left navigation panel scroll down to Security and select Administrator Settings 5 Select Enabled for Administrator Mode 6 In the Administrato...

Page 42: ...t Monitor to carry out the following operations Displays in the Document Monitor window the status of print job specified for the registered printer Displays the error that occurred in the printer while executing the specified print job Pauses restarts and deletes the specified print job NOTE Document Monitor can be installed from the Software Product Manual disc Document Monitor does not support ...

Page 43: ...curs for example when a paper jam occurs or toner is running low By default the Status Monitor window launches when printing and an error occurs When an error occurs the error message appears on the Status Monitor window You can specify the conditions for starting the Status Monitor window in Auto start setup To change the pop up settings for the Status Monitor window The following procedure uses ...

Page 44: ...tion and Multiple Up document settings Watermarks Font references If you want to install the print driver with the same settings on multiple computers running the same operating system create a setup disk in a media or in a server on the network Using the setup disk that you have created will reduce the amount of work required when installing the print driver Install the print driver in the comput...

Page 45: ...nnecting Your Printer on page 46 Setting the IP Address on page 48 Installing Print Driver on Computers Running Windows on page 52 Installing Print Driver on Computers Running Mac OS X on page 63 Installing Print Driver on Computers Running Linux CUPS on page 64 Configuring Wireless Settings Windows Mac OS X on page 65 ...

Page 46: ...lowing table Connection Type Connection Specifications USB USB 2 0 Ethernet 10 Base T 100 Base TX 1000 Base T Wireless optional IEEE 802 11b 802 11g 802 11n 1 Ethernet port 2 USB port 3 Wireless adapter socket Connection Type Available Features USB When connected via USB you can Instruct print jobs from a computer Use the SimpleMonitor to check the printer status Ethernet When connected via Ethern...

Page 47: ...the USB symbol on the cable to the USB symbol on the printer Do not connect the printer USB cable to the USB port available on the keyboard Wired Network Connection To connect the printer to a network 1 Connect one end of the Ethernet cable into the Ethernet port on the rear of the printer and the other end to a LAN drop or hub Wireless Network Connection To set up a wireless connection insert the...

Page 48: ...n have the address 192 168 1 4 Many networks have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically programs an IP address into every computer and printer on the network that is configured to use DHCP A DHCP server is built into most cable and Digital Subscriber Line DSL routers If you use a cable or DSL router see your router s documentation for information on IP addre...

Page 49: ...Class A for example an IP address in the range from 0 0 0 0 to 127 255 255 255 will be assigned For assignment of IP addresses contact your system administrator You can assign the IP address by using the operator panel 1 Turn on the printer 2 Ensure that Ready message appears on the LCD panel 3 On the operator panel press the Menu button 4 Select Admin Menu and then press the button 5 Select Netwo...

Page 50: ...ars and then press the Back button 26 Turn off and turn on the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off See also Operator Panel on page 22 Verifying the IP Settings You can confirm the settings by printing the system settings report or using the ping command The following procedure uses Windows 7 and Windows 10 as examples 1 Print the Printer Se...

Page 51: ...t List and then press the button 3 Select Printer Settings and then press the button The Printer Settings page is printed 4 Confirm the IP address next to IP Address under Wired Network on the Printer Settings page If the IP address is 0 0 0 0 wait for a few minutes to resolve the IP address automatically and then print the Printer Settings page again If the IP address is not resolved automaticall...

Page 52: ...e is printed 4 Find the IP address next to IP Address under Wired Network on the Printer Settings page If the IP address is 0 0 0 0 wait for a few minutes to resolve the IP address automatically and then print the Printer Settings page again If the IP address is not resolved automatically see Assigning an IP Address for IPv4 Mode on page 49 Changing the Firewall Settings Before Installing Your Pri...

Page 53: ... Driver 1 Insert the PostScript Driver Library CD into your computer For Installing XML Paper Specification XPS Print Driver 1 Extract the zip file in the following path to your desired location D Eng XPS where D is the CD drive letter USB Connection Setup NOTE A personal printer is a printer attached to your computer or a print server using a USB If your printer is attached to a network and not y...

Page 54: ...tinue the desired action 3 Click Add a local printer 4 Select the port connected to your printer and then click Next 5 Click Have Disk to display the Install From Disk dialog box 6 Click Browse and then select the extracted setup information inf file in For Installing XML Paper Specification XPS Print Driver on page 53 7 Click Open 8 Click OK 9 Select your printer name and click Next 10 To change ...

Page 55: ...computer click Yes otherwise contact your administrator to continue the desired action 12 If you do not share your printer select Do not share this printer If you share your printer select Share this printer so that others on your network can find and use it 13 Click Next 14 To use this printer as the default printer select the Set as the default printer check box 15 As the driver installation is ...

Page 56: ... IP address for Hostname or IP address and then click Next If the User Account Control dialog box appears click Yes NOTE If you are an administrator on the computer click Yes otherwise contact your administrator to continue the desired action 7 Click Have Disk to display the Install From Disk dialog box 8 Click Browse and then select the extracted setup information inf file in For Installing XML P...

Page 57: ... User Account Control dialog box appears click Yes NOTE If you are an administrator on the computer click Yes otherwise contact your administrator to continue the desired action 12 If you do not share your printer select Do not share this printer If you share your printer select Share this printer so that others on your network can find and use it 13 Click Next 14 To use this printer as the defaul...

Page 58: ...the printer icon and select Printer properties 4 On the Sharing tab select the Share this printer check box and then enter a name in Share name text box 5 Click Additional Drivers and select the operating systems of all network clients that print to the printer 6 Click OK 7 Click Apply and then click OK To confirm that the printer is properly shared Ensure that the printer object in the Devices an...

Page 59: ...r computer and then double click the host name 3 Right click the shared printer name and then click Connect 4 Click Install driver 5 Wait for the driver information to be copied from the server computer to the client computer and for a new printer object to be added to the Devices and Printers folder The time this takes varies based on network traffic and other factors 6 Print a test page to verif...

Page 60: ...nd Sound Devices and Printers c Right click the printer you just created and select Printer properties d On the General tab click Print Test Page When a test page prints successfully installation is complete Peer to Peer If you use the peer to peer method the print driver is fully installed on each client computer Network clients retain control of driver modifications The client computer handles t...

Page 61: ...installation When a test page prints successfully installation is complete For Windows 10 1 Right click Start Control Panel 2 Click Hardware and Sound Devices and Printers 3 Click Add a printer to launch the Add Printer wizard 4 Select Add a network wireless or Bluetooth printer If the printer is listed select the printer and click Next If the printer is not listed click The printer that I want is...

Page 62: ...lick Next 6 Specify the following settings if you want and then click Finish Click Set as the default printer to set this printer as the default printer Click Print a test page to print a test page for verifying installation When a test page prints successfully installation is complete ...

Page 63: ...Printer Connection and Software Installation 63 Installing Print Driver on Computers Running Mac OS X For information on how to install the print driver refer to the PostScript User Guide ...

Page 64: ...64 Printer Connection and Software Installation Installing Print Driver on Computers Running Linux CUPS Visit http www fujixeroxprinters com to download and install print drivers for Linux computers ...

Page 65: ...fies the wireless network with up to 32 alphanumeric characters Network Mode Specifies the network mode from Ad hoc or Infrastructure Security Settings Security Selects the encryption method from No Security Mixed mode PSK WPA PSK TKIP WPA2 PSK AES and WEP Transmit Key Specifies the transmit WEP key from the list WEP Key Specifies the WEP key used through the wireless network only when WEP is sele...

Page 66: ...le WPS PBC WPS PIN Operator Panel Ethernet Cable CentreWare Internet Services The following procedure uses USB cable for connection method as an example 1 Insert the Software Product Manual disc provided with the printer in your computer Easy Install Navi launches automatically 2 Click Optional Accessories Setup 3 Click Wireless Network Kit b g n 4 Click Start wireless settings 5 Click Wireless Co...

Page 67: ...ss the Menu button 2 Select Admin Menu and then press the button 3 Select Network Setup and then press the button 4 Select WPS Setup and then press the button 5 Select Push Btn Ctrl and then press the button 6 Select Start and then press the button 7 Ensure that the message Please wait Wireless Setting is displayed and start pressing the button on the wireless LAN access point within two minutes o...

Page 68: ...and then press the button 3 Select Network Setup and then press the button 4 Select Wireless Setup and then press the button The printer automatically searches the access points on wireless network 5 Select the desired access point and then press the button If the desired access point does not appear go to Manual SSID Setup on page 68 NOTE Some hidden SSID may not be displayed If the SSID is not d...

Page 69: ...ars Proceed to step 12 9 Select WEP for the encryption method and then press the button IMPORTANT Be sure to use one of the supported encryption methods to protect your network traffic 10 Enter the WEP key and then press the button 11 Select the desired transmit key from WEP Key 1 to WEP Key 4 and then press the button The Restart Printer to apply setting message appears 12 Turn off the printer an...

Page 70: ...ireless connection setting is completed in Configuring the Optional Wireless Printer Adapter on page 66 The following settings are available when the network mode is set to infrastructure in Configuring the Optional Wireless Printer Adapter on page 66 1 Check the IP address of the printer a On the operator panel press the Menu button b Select Report List and then press the button c Select Printer ...

Page 71: ...sics This chapter includes About Print Media on page 72 Supported Print Media on page 74 Loading Print Media on page 78 Setting Paper Sizes and Types on page 88 Printing on page 89 Printing With Web Services on Devices WSD on page 103 ...

Page 72: ...an paper or other specialty media before loading in the paper tray Do not print on label stock once a label has been removed from a sheet Use only paper envelopes Do not use envelopes with windows metal clasps or adhesives with release strips Print all envelopes single sided only Some wrinkling and embossing may occur when printing envelopes Do not overload the paper tray Do not load print media a...

Page 73: ...re print media in an environment where the temperature is approximately 70 F 21 C and the relative humidity is 40 Store print media in dark cool relatively dry locations Most paper items are susceptible to damage from ultraviolet UV and visible light UV radiation which is emitted by the sun and fluorescent bulbs is particularly damaging to paper items The intensity and length of exposure to visibl...

Page 74: ...ypass Tray XML Paper Specification XPS driver does not support custom size paper Paper Size A4 SEF 210 297 mm B5 SEF 182 257 mm A5 SEF 148 210 mm Letter SEF 8 5 11 inches Executive SEF 7 25 10 5 inches Folio SEF 8 5 13 inches Legal SEF 8 5 14 inches Com 10 Envelope SEF 4 125 9 5 inches Monarch Envelope SEF 3 875 7 5 inches DL Envelope SEF 110 220 mm C5 Envelope SEF 162 229 mm Custom size Width 76 ...

Page 75: ...EF 7 25 10 5 inches Folio SEF 8 5 13 inches Legal SEF 8 5 14 inches Custom size Width 139 7 215 9 mm 5 5 8 5 inches Length 210 355 6 mm 8 27 14 inches Custom size duplex print Width 139 7 215 9 mm 5 5 8 5 inches Length 210 355 6 mm 8 27 14 inches Paper Type Plain Thick Plain Lightweight Cardstock Heavyweight Cardstock Hole Punched Labels Letterhead Colored Other Type Loading Capacity 250 sheets of...

Page 76: ... Media in the Bypass Tray on page 81 Loading Envelope in the Bypass Tray on page 86 Loading Letterhead in the Bypass Tray on page 87 Printing on print media that differs from the paper size or paper type selected on the print driver or loading print media into an unsuitable paper tray for printing may lead to paper jams To ensure that printing is correctly done select the correct paper size paper ...

Page 77: ...n helps to prevent paper jams and ensures trouble free printing Fuji Xerox recommends the standard print media shown in the following table For more information contact your local Fuji Xerox representative Paper Name Weight Paper Type Fuji Xerox P 64 gsm Plain Lightweight ...

Page 78: ... the tray up to 10 mm height standard 250 sheet tray From the bottom of the tray up to 5 5 mm height bypass tray Print Media Dimensions The maximum dimensions of print media that the standard 250 sheet tray and the optional 550 sheet feeder can handle are Width 139 7 mm 5 5 inches to 215 9 mm 8 5 inches Length 210 mm 8 27 inches to 355 6 mm 14 inches The maximum dimensions of print media that the ...

Page 79: ...e tray while pinching the lever 4 Before loading the print media flex the sheets and fan them Straighten the edges of the stack on a level surface 5 Load the print media into the tray with the recommended print side facing up NOTE Do not exceed the maximum fill line in the tray Overfilling the tray may cause paper jams 6 Align the width guides and length guide against the edges of the print media ...

Page 80: ...d into the printer 8 On the operator panel select the appropriate paper size and then press the button 9 Select the appropriate paper type and then press the button Loading Letterhead in the Standard 250 Sheet Tray and the Optional 550 Sheet Feeder When you use the standard 250 sheet tray and the optional 550 sheet feeder letterhead and hole punched paper must be inserted top edge first with the p...

Page 81: ...t force the print media into the bypass tray 5 On the operator panel select the appropriate paper size and then press the button NOTE If you use the driver setting select Use Driver Settings 6 Select the appropriate paper type and then press the button Loading Small Print Media in the Bypass Tray When loading small print media such as monarch envelope or the user specified print media whose feed d...

Page 82: ...he tray The width guides should be fully extended 4 Pull up the length guide and slide it toward the bypass tray cover until it stops 5 Load the print media into the bypass tray with the recommended print side facing up so that the top edge of the print media enters the printer first 6 Align the paper guides against the edges of the print media ...

Page 83: ...nt quality set the printer to the envelope mode NOTE Print jobs can be done on envelopes even when the printer is not set to the envelope mode To prevent envelopes from wrinkling and get the better print results set the printer to the envelope mode Be sure to cancel the envelope mode when printing on print media other than envelopes Otherwise it may result in poor print quality or printer malfunct...

Page 84: ...of the fusing unit to the position IMPORTANT The fusing unit is hot Do not touch it doing so may cause burns 4 Press down the levers on both sides of the fusing unit 5 Close the rear door To Cancel the Envelope Mode 1 Pull the rear door handle to open the rear door ...

Page 85: ...f the fusing unit 3 Slide the envelope switches on the both sides of the fusing unit to the position IMPORTANT The fusing unit is hot Do not touch it doing so may cause burns 4 Press down the levers on both sides of the fusing unit 5 Close the rear door ...

Page 86: ... envelopes in the bypass tray Com 10 DL Load the envelopes short edge feed with the flaps closed and the print side up Ensure that the flaps come at the right when you face towards the printer Monarch You need to pull up and slide the length guide Load the envelopes short edge feed with the flaps closed and the print side up Ensure that the flaps come at the right when you face towards the printer...

Page 87: ...For more guidelines on print media see Print Media Usage Guidelines on page 72 Do not add or remove print media when there is still print media in the bypass tray or when the printer is printing from the bypass tray This may result in a paper jam Print media should be loaded with the recommended print side up and the top of the print media going into the bypass tray first Do not place objects on t...

Page 88: ...per size and type on the operator panel 4 Select Paper Size and then press the button 5 Select the correct paper size for the print media loaded and then press the button Setting Paper Types IMPORTANT Paper type settings must match those of the actual print media loaded in the tray or the feeder Otherwise print quality problems can occur 1 On the operator panel press the Menu button 2 Select Tray ...

Page 89: ...es from the initial Print box to see all of the available system settings you can change If you are not familiar with a feature in the print driver window open the Help for more information To print a job from a typical Microsoft Windows application 1 Open the file you want to print 2 From the application menu select Print 3 Verify that the correct printer is selected in the dialog box Modify the ...

Page 90: ... 2 Double click the printer that you selected when you sent the job for print A list of print jobs appears in the printer window 3 Select the job you want to cancel 4 Press Delete key on the keyboard 5 Click Yes on the Printers dialog box to cancel a print job Using the Stored Print Feature When you send a job to the printer you can specify in the print driver to store the job in the memory When y...

Page 91: ...printer the job will be stored in the memory until you request to print it from the operator panel or turn off the printer For Sample Print select Sample Set for Job Type and specify the user ID and job name by clicking Setup in the Paper Output tab of the print driver When you send the job to the printer the first set is printed The remaining copies will be stored in the memory until you select t...

Page 92: ...rd Re enter appears Wait three seconds or press the button to return to the screen to enter the passcode When you enter a valid passcode you have access to all print jobs matching the user name and passcode you entered The print jobs matching the passcode you entered appear on the screen You can then choose to print or to delete jobs matching the passcode you entered See also Printing the Stored J...

Page 93: ...ooklet Print feature is not available For details on the 2 Sided Print option see 2 Sided Print on page 93 Selecting Printing Options This section includes Selecting Printing Preferences Windows on page 94 Selecting Options for an Individual Job Windows on page 94 Selecting Options for an Individual Job Mac OS X on page 96 2 Sided Print Assumes binding along the long edge of the page left edge for...

Page 94: ...t driver tab to view the help Selecting Options for an Individual Job Windows If you want to use special printing options for a particular job change the driver settings before sending the job to the printer For example if you want to use Photo print quality mode for a particular graphic select this setting in the driver before printing that job 1 With the desired document or graphic open in your ...

Page 95: ... Status Defaults Default All Image Options tab Image Quality Image Settings Application Reduce Enlarge Toner Saver Margins Screen Image Shift Summary Tone Balance Defaults Layout Watermark tab Page Layout Pages Per Sheet N Up Poster Booklet Layout Page Layout Options Background Form Watermark Annotation Defaults Advanced tab Advanced Settings Document Options Specify Font Paper Output Image Option...

Page 96: ...gs To print jobs using specific printer settings click the applicable saved preset in the Presets menu 4 Click Print to print the job Mac OS X Print Driver Printing Options The table shown below uses OS X 10 11 TextEdit as an example Printing options for Mac OS X Item Printing Options Copies Collated Two Sided Pages Paper Size Orientation Layout Pages per Sheet Layout Direction Border Two Sided Re...

Page 97: ...Sheet Tray and the Optional 550 Sheet Feeder on page 78 Loading Print Media in the Bypass Tray on page 80 Setting Paper Sizes and Types on page 88 Defining Custom Paper Sizes Before printing set the custom size on the print driver NOTE When setting the paper size on the print driver and the operator panel be sure to specify the same size as the actual print media used Setting the wrong size for pr...

Page 98: ...nge NOTE You can switch the units by selecting either Millimeters or Inches under Units If you do not want to share the custom paper size with other users clear the Share it with Other Users check box 8 Click Save 9 If necessary repeat steps 5 to 8 to define another custom size 10 Click Close 11 Click OK Printing on Custom Size Paper Use the following procedures to print using either the Windows o...

Page 99: ...ion explains the procedure using OS X 10 11 TextEdit as an example 1 From the File menu select Page Setup 2 Select your printer from Format For 3 From Paper Size select Manage Custom Sizes 4 In the Custom Paper Sizes window click A newly created setting Untitled is displayed in the list 5 Double click Untitled and enter the name for the setting 6 Enter the size of the original document in the Widt...

Page 100: ...e online Help of CentreWare Internet Services To print using Auditron you need to set the print driver For more information refer to the Help of the driver Checking Status of Print Data This section includes Checking Status Windows Only on page 101 Checking Status in CentreWare Internet Services Windows Mac OS X on page 101 Registered user A Registered user B Can print up to 10 000 pages Print acc...

Page 101: ...or Windows Only on page 43 Checking Status in CentreWare Internet Services Windows Mac OS X You can check the status of the print job sent to the printer at the Jobs tab of CentreWare Internet Services See also Printer Management Software on page 39 Printing a Report Page You can print a various types of reports and lists For details on each report and list see Report List on page 106 Taking the P...

Page 102: ...etting 1 Press the Menu button 2 Select the desired menu and then press the button 3 Select the desired menu or menu item and then press the button If the selection is a menu the menu is opened and the first menu item in the menu appears If the selection is a menu item the current user setting for the menu item appears with an asterisk Each menu item has a list of values for the menu item A value ...

Page 103: ...in the Add Roles Wizard and then click Next 4 Click Next 5 Select the Print Server check box and then click Next 6 Click Install For Windows Server 2008 R2 1 Click Start Administrative Tools Server Manager 2 Select Add Roles from the Action menu 3 Select the Print and Document Services check box on the Server Roles window in the Add Roles Wizard and then click Next 4 Click Next 5 Select the Print ...

Page 104: ... wizard on Windows Server 2008 R2 or Windows 7 perform one of the following Establish the Internet connection so that Windows Update can scan your computer Add the print driver to your computer 5 If prompted install the print driver on your computer If you are prompted for an administrator password or confirmation enter the password or provide confirmation 6 Complete the additional steps in the wi...

Page 105: ...nus 105 6 Using the Operator Panel Menus This chapter includes Understanding the Printer Menus on page 106 Panel Lock Function on page 136 Setting the Power Saver Time Option on page 137 Resetting to Factory Defaults on page 138 ...

Page 106: ...s Purpose To print a list of the current user default values the installed options the amount of installed print memory and the status of printer supplies Panel Settings Purpose To print a detailed list of all the settings on the operator panel menus PCL Fonts List Purpose To print a sample of the available PCL fonts PCL Macros List Purpose To print the information on the downloaded PCL macro PS F...

Page 107: ...s 0 on your printer Admin Menu Use the Admin Menu menu to configure a variety of printer features PCL Settings Use the PCL Settings menu to change printer settings that only affect jobs using the PCL emulation printer language NOTE Values marked by an asterisk are the factory default menu settings Paper Tray Purpose To specify the default paper tray Values 1 Tray2 is available only when the option...

Page 108: ...x210 B5 182x257 Letter 8 5x11 Folio 8 5x13 Legal 8 5x14 Executive Monarch Env DL Env 110x220 C5 Env 162x229 10Env 4 1x9 5 New Custom Size Portrait Y 297 mm Specifies the length of the custom size paper 127 355 mm Landscape X 210 mm Specifies the width of the custom size paper 77 215 mm Letter 8 5x11 Folio 8 5x13 Legal 8 5x14 Executive A4 210x297 1 A5 148x210 B5 182x257 Monarch Env DL Env 110x220 C...

Page 109: ...mes LetterGothic CourierPS CG Times It LetterGothic It CourierPS Ob CG Times Bd LetterGothic Bd CourierPS Bd CG Times BdIt Albertus Md CourierPS BdOb Univers Md Albertus XBd SymbolPS Univers MdIt Clarendon Cd Palatino Roman Univers Bd Coronet Palatino It Univers BdIt Marigold Palatino Bd Univers MdCd Arial Palatino BdIt Univers MdCdIt Arial It ITCBookman Lt Univers BdCd Arial Bd ITCBookman LtIt Un...

Page 110: ...ed fonts the pitch is displayed but cannot be changed NOTE The Font Pitch menu is only displayed for fixed or mono spaced fonts Form Line Purpose To set the number of lines in a page Values 1 Denotes region specific factory default values The printer sets the amount of space between each line vertical line spacing based on the Form Line and Orientation menu items Select the correct Form Line and O...

Page 111: ...r by printing in the draft mode The print quality is reduced when you print in the draft mode Values LineTermination Purpose To add the line termination commands Values Ignore FormFeed Purpose To specify whether to ignore blank pages that only contain Form Feed control codes Values Disable Disables the Hex Dump feature Enable Enables the Hex Dump feature Disable Does not print in the draft mode En...

Page 112: ...lue Password Purpose To specify the password to print the secure PDF Value Off Disables A4 Wide On Enables A4 Wide 1sets Sets the value in increments of 1 1 999sets 1 Sided Prints on one side of a sheet of paper Long Edge Flip Prints on both sides of a sheet of paper to be bound by long edge Short Edge Flip Prints on both sides of a sheet of paper to be bound by short edge Normal For documents wit...

Page 113: ...nguage NOTE Values marked by an asterisk are the factory default menu settings PS Error Report Purpose To specify whether to print the contents of PostScript errors The change becomes effective after the printer is turned off and then on again Values NOTE Instructions from the PS driver override the settings specified on the operator panel Off Does not sort the job On Sorts the job A4 210x297 1 Le...

Page 114: ...ttings of Ethernet The change becomes effective after the printer is turned off and then on again Values Wireless Status NOTE Wireless Status feature is available only when the printer is connected using the wireless network Purpose To confirm the wireless communication status Values Off Job time out does not occur On 1min A PostScript error occurs if processing is not completed after the specifie...

Page 115: ...reless setup You can also specify and configure the wireless network manually Values Select access Select the desired access point from the list or select Manual Setup to specify and configure wireless network manually PassPhraseEntry Displayed when the selected access point uses the security method of WPA PSK TKIP or WPA2 PSK AES Specify the pass phrase of 8 to 63 alphanumeric characters WEP Key ...

Page 116: ...hrase for WPA PSK TKIP Enter 8 to 63 alphanumeric characters WPA2 PSK AES Select to configure the wireless setting with the security method of WPA2 PSK AES PassPhraseEn try Specify the pass phrase for WPA2 PSK AES Enter 8 to 63 alphanumeric characters WEP Select to configure the wireless setting with the security method of WEP WEP Key Specify the WEP Key to use through the wireless network Enter 1...

Page 117: ...e printer all wireless network settings are reset to their default values TCP IP Purpose To configure TCP IP settings Values Push Btn Ctrl Cancel Cancels the wireless setting with the security method of WPS PBC Start Starts the wireless setting with the security method of WPS PBC PIN Code Start Config Configures the wireless setting using the PIN code assigned automatically by the printer Print PI...

Page 118: ...akes up nnn nnn nnn nnn is a value in the range of 0 to 255 255 255 255 255 cannot be specified as the subnet mask Gateway Address When an IP address is being set manually the gateway address is specified using the format nnn nnn nnn nnn Each octet that makes up nnn nnn nnn nnn is a value in the range of 0 to 254 127 and any value in the range of 224 to 254 cannot be specified for the first octet ...

Page 119: ...non volatile memory NVM After executing this function and rebooting the printer all wired network settings are reset to their default values Adobe Protocol Purpose To specify PostScript communication protocol for a parallel interface you can configure the Adobe Protocol settings for the wired network The change becomes effective after the printer is turned off and then on again Values Bonjour mDNS...

Page 120: ... Select 1min default for Low Power Timer if your printer shares an electrical circuit with your room lights and you notice them flickering Otherwise select a high value to keep your printer available for frequent use with the minimum warm up time The printer automatically returns to the standby mode from the Power Saver mode when it receives data from the computer You can also change the status of...

Page 121: ... time out time is exceeded Values Clock Settings Purpose To specify the date and time formats Values 1 The default for Date Format varies depending on region specific factory default 45sec 1min 2min 3min 4min Off Disables the fault time out On 60sec Sets the amount of time the printer waits before canceling a job that stops abnormally 3 300 sec Off Disables the job time out On 30sec Sets the time ...

Page 122: ...oes not emit a tone when the printer is ready to process a job On Emits a tone when the printer is ready to process a job Job Completed Off Does not emit a tone when a job is complete On Emits a tone when a job is complete Fault Tone Off Does not emit a tone when a job ends abnormally On Emits a tone when a job ends abnormally Alert Tone Off Does not emit a tone when a problem occurs On Emits a to...

Page 123: ...utputs PDL data which is not supported by the printer as text when the printer receives it Text data is printed on A4 or Letter size paper Values Off Does not automatically print a job history report On Automatically prints a job history report 1 Sided Prints on one side of a sheet of paper 2 Sided Prints on both sides of a sheet of paper Off Does not print the user ID Top Left Prints the user ID ...

Page 124: ...ed tray does not match the paper size settings for the current job Values Insert Position Off Does not print the banner sheet Start Sheet Inserted before the first page of every job End Sheet Inserted after the last page of every job Start End Sheet Inserted before the first page of every job and after the last page of every job Select Tray Bypass Tray The banner sheet is loaded in the bypass tray...

Page 125: ...ding firmware Values Maintenance Mode Use the Maintenance Mode menu to initialize the NV non volatile memory configure the plain paper quality adjustment settings and configure the security settings NOTE Values marked by an asterisk are the factory default menu settings Off Does not limit functions by Auditron authentication On Limits functions by Auditron authentication Off Does not permit non ac...

Page 126: ...e The default settings may not give the best output on all paper types If you see mottles on the print output try to increase the voltage If you see white spots on the print output try to decrease the voltage NOTE The print quality changes depending on the setting values you select for this item Values Plain Lightweight Heavyweight Plain 0 5 to 10 Plain Thick 0 5 to 10 Light Card 0 5 to 10 Heavy C...

Page 127: ...o adjust density level Values Chart Purpose To print various charts that can be used for diagnosis of the printer Values Clean Developer Purpose To stir the developer in a drum cartridge Plain 0 3 to 3 Plain Thick 0 3 to 3 Light Card 0 3 to 3 Heavy Card 0 3 to 3 Envelope 0 3 to 3 Labels 0 3 to 3 0 3 to 3 Pitch Chart Prints a full halftone page Also prints a page to check the pitch A total of two p...

Page 128: ... the print meter of the printer When the print meter is initialized the meter count is reset to zero Reset TransUnit Purpose To initialize the transfer unit counter Reset FusingUnit Purpose To initialize the life counter of the fusing unit After replacing the fusing unit be sure to initialize its life counter Clear JobHistory Purpose To clear the job history of all finished jobs Clear Storage NOTE...

Page 129: ...s poor printing quality and incorrect indication of remaining toner Values StaticMemory Ctr Purpose To widen the print gap not to leave toner streak on the next page NOTE StaticMemory Ctr feature shortens the life of the drum cartridge Values Ghost Control Purpose To reduce negative ghost Values Secure Settings Use the Secure Settings menu to set a password to limit access to the menus This preven...

Page 130: ... in the Admin Menu and Report List menu Values Tray Settings Use the Tray Settings menu to define the print media loaded in the bypass tray the standard 250 sheet tray and the optional 550 sheet feeder NOTE Values marked by an asterisk are the factory default menu settings Panel Lock Set Disable Disables password protection for Admin Menu Enable Enables password protection for Admin Menu Change Pa...

Page 131: ... the custom size paper 77 215 mm inch series Driver Size Letter 8 5x11 Folio 8 5x13 Legal 8 5x14 Executive A4 210x297 A5 148x210 B5 182x257 Monarch Env DL Env 110x220 C5 Env 162x229 10Env 4 1x9 5 New Custom Size Portrait Y 11 7 Specifies the length of the custom size paper 5 0 14 0 Landscape X 8 3 Specifies the width of the custom size paper 3 0 8 5 Paper Type Plain Plain Thick Light Card Heavy Ca...

Page 132: ...lio 8 5x13 Legal 8 5x14 Executive New Custom Size Portrait Y 297 mm Specifies the length of the custom size paper 210 355 mm Landscape X 210 mm Specifies the width of the custom size paper 140 215 mm inch series Letter 8 5x11 Folio 8 5x13 Legal 8 5x14 Executive A4 210x297 1 A5 148x210 B5 182x257 New Custom Size Portrait Y 11 7 Specifies the length of the custom size paper 8 3 14 0 Landscape X 8 3 ...

Page 133: ...ing the Operator Panel Menus 133 1 The default for Paper Size varies depending on region specific factory default NOTE For more information on supported paper sizes see also Usable Print Media on page 74 ...

Page 134: ...stom size paper 210 355 mm Landscape X 210 mm Specifies the width of the custom size paper 140 215 mm inch series Letter 8 5x11 1 Folio 8 5x13 Legal 8 5x14 Executive A4 210x297 A5 148x210 B5 182x257 New Custom Size Portrait Y 11 7 Specifies the length of the custom size paper 8 3 14 0 Landscape X 8 3 Specifies the width of the custom size paper 5 5 8 5 Paper Type Plain Plain Thick Light Card Heavy...

Page 135: ...lected for 1st Priority and 2nd Priority are not displayed in 3rd Priority 1st Priority Bypass Tray Sets the bypass tray as the first priority Tray1 Sets the standard 250 sheet tray as the first priority Tray2 Sets the optional 550 sheet feeder as the first priority 2nd Priority Bypass Tray Sets the bypass tray as the second priority Tray1 Sets the standard 250 sheet tray as the second priority Tr...

Page 136: ... NOTE The factory default panel password is 0000 If you forget your password turn off the printer Then while holding the Menu button turn on the printer Continue to hold the Menu button until the display indicates to enter the new password Enter the new password and then press the button Re enter the password and then press the button The display will briefly indicate the password has been initial...

Page 137: ...o enter the Admin Menu 1 Press the Menu button 2 Select Admin Menu and then press the button 3 Select System Settings and then press the button 4 Select Power Saver Time and then press the button 5 Select Low Power Timer or Sleep Timer and then press the button 6 Press the or button or enter the desired value and then press the button You can select from 1 60 minutes for Low Power Timer or 1 60 mi...

Page 138: ...the parameters for the network are reset to their default values 1 Press the Menu button 2 Select Admin Menu and then press the button 3 Select Maintenance Mode and then press the button 4 Select Initialize NVM and then press the button 5 Ensure that Are You Sure appears and then press the button The printer restarts automatically to apply the settings ...

Page 139: ...Display Problems on page 159 Printing Problems on page 160 Print Quality Problems on page 161 Noise on page 175 Problems With Installed Optional Accessories on page 176 Other Problems on page 177 Understanding Printer Messages on page 178 Contacting Service on page 180 Getting Help on page 181 Non Genuine Mode on page 182 ...

Page 140: ...edia in the Bypass Tray on page 80 to load print media properly Do not overload the print media sources Ensure that the print media stack height does not exceed the maximum height indicated by the load line in the tray Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before you load it If a jam occurs with print media try feeding one sheet at a time throu...

Page 141: ...esentative WARNING Fusing Unit Safety Do not remove the Fusing Unit If you cannot remove the paper jam by doing the procedures in the manual do not try to forcibly remove the jam Doing so may cause injuries Contact your local Fuji Xerox representative CAUTION Do not attempt to remove a paper deeply jammed inside the product particularly a paper wrapped around the fusing unit or the heat roller Oth...

Page 142: ...eteriorate NOTE To resolve the error displayed on the LCD panel you must clear all print media from the print media path 1 Remove the remaining documents from the bypass tray 2 Grasp both sides of the bypass tray and then pull the bypass tray from the printer 3 Pull the standard 250 sheet tray from the printer about 200 mm 4 Hold the standard 250 sheet tray with both hands and remove it from the p...

Page 143: ...t the standard 250 sheet tray into the printer and push until it stops IMPORTANT Do not use excessive force on the tray Doing so could damage the tray or the inside of the printer 8 Insert the bypass tray into the printer push until it stops and close the cover 9 Close the rear door and press the button ...

Page 144: ...rint quality may deteriorate NOTE To resolve the error displayed on the LCD panel you must clear all print media from the print media path 1 Open the bypass tray cover 2 Grasp both sides of the bypass tray and then pull the bypass tray from the printer 3 Pull the standard 250 sheet tray from the printer about 200 mm 4 Hold the standard 250 sheet tray with both hands and remove it from the printer ...

Page 145: ...t the standard 250 sheet tray into the printer and push until it stops IMPORTANT Do not use excessive force on the tray Doing so could damage the tray or the inside of the printer 8 Insert the bypass tray into the printer push until it stops and close the cover 9 Close the rear door and press the button ...

Page 146: ...ght If the rear door remains open for more than 3 minutes print quality may deteriorate NOTE To resolve the error displayed on the LCD panel you must clear all print media from the print media path 1 Open the bypass tray cover or remove the remaining documents from the bypass tray 2 Grasp both sides of the bypass tray and then pull the bypass tray from the printer 3 Pull the standard 250 sheet tra...

Page 147: ...e fusing unit is hot Do not touch it doing so may cause burns 7 If the document is jammed under the fusing unit remove the jammed document from under the fusing unit If the document is jammed above the fusing unit a Hold and lower the right side of the tab to open the inner part b Remove the jammed document from above the fusing unit ...

Page 148: ...and push until it stops IMPORTANT Do not use excessive force on the tray Doing so could damage the tray or the inside of the printer 9 Insert the bypass tray into the printer push until it stops and close the cover 10 Press down the levers on both sides of the fusing unit and then close the rear door ...

Page 149: ...he transfer unit may reduce print quality Protect the drum of the drum cartridge against bright light If the rear door remains open for more than 3 minutes print quality may deteriorate NOTE To resolve the error displayed on the LCD panel you must clear all print media from the print media path 1 Pull the rear door handle to open the rear door 2 Remove the jammed paper from the duplexer 3 Close th...

Page 150: ...ht If the rear door remains open for more than 3 minutes print quality may deteriorate NOTE To resolve the error displayed on the LCD panel you must clear all print media from the print media path 1 Open the bypass tray cover or remove the remaining documents from the bypass tray 2 Grasp both sides of the bypass tray and then pull the bypass tray from the printer 3 Pull the standard 250 sheet tray...

Page 151: ...he regi roll 7 Insert the standard 250 sheet tray into the printer and push until it stops IMPORTANT Do not use excessive force on the tray Doing so could damage the tray or the inside of the printer 8 Insert the bypass tray into the printer push until it stops and close the cover 9 Close the rear door ...

Page 152: ...layed on the LCD panel you must clear all print media from the print media path 1 Pull the optional 550 sheet feeder from the printer about 200 mm 2 Hold the optional 550 sheet feeder with both hands and remove it from the printer 3 Pull the rear door handle to open the rear door 4 Remove the jammed paper ...

Page 153: ...of the printer 6 Close the rear door and press the button Jam Problems This section includes Standard 250 Sheet Tray Optional 550 Sheet Feeder Misfeed Jam on page 154 Bypass Tray Misfeed Jam on page 155 Regi Jam Exit Sensor On JAM on page 156 Exit Jam Exit Sensor Off JAM on page 156 Standard 250 Sheet Tray Optional 550 Sheet Feeder Multi feed Jam on page 157 Bypass Tray Multi feed Jam on page 157 ...

Page 154: ...print media is not curled Ensure that the print media is not curled If the problem persists fan the print media Ensure that the print media is not damp If the print media is damp turn over the print media If the problem persists use print media that is not damp If the print media is not damp fan the print media Fan the print media If the problem persists wipe the feed roller in the standard 250 sh...

Page 155: ...to the Help provided for the PCL 6 driver If the problem persists ensure that the print media is not damp Ensure that the print media is not curled If the problem persists fan the print media Ensure that the print media is not damp If the print media is damp turn over the print media If the problem persists use print media that is not damp If the print media is not damp fan the print media Fan the...

Page 156: ...Retard Roll on page 192 If the problem persists ensure that the transfer unit is installed correctly Ensure that the transfer unit is installed correctly If the problem persists replace the transfer unit and the retard roll as instructed in Replacing the Fusing Unit Transfer Unit and Retard Roll on page 192 Replace the transfer unit and the retard roll See also Replacing the Fusing Unit Transfer U...

Page 157: ...d occurred with a cloth moistened with water See also Cleaning Inside the Printer on page 184 If the problem persists contact the Fuji Xerox local representative office or an authorized dealer Problem Action Print media multiple feeds occur in the bypass tray Ensure that the media type you are using If using coated paper load coated paper one sheet at a time If using other type of print media use ...

Page 158: ...gged into the outlet is working All options are properly installed If you have checked all of the above and still have a problem turn off the printer wait for 10 seconds and then turn on the printer This often fixes the problem IMPORTANT Note that the data in the memory are cleared when the printer is turned off NOTE If error messages are displayed on the LCD panel screen or on your computer scree...

Page 159: ...play Problems Problem Action Menu settings changed from the operator panel have no effect Settings in the software program the print driver or the printer utilities have precedence over the settings made on the operator panel ...

Page 160: ... sheet tray the optional 550 sheet feeder or the bypass tray is securely inserted Do not overload the standard 250 sheet tray the optional 550 sheet feeder or the bypass tray Do not force print media into the bypass tray when you load it otherwise it may skew or buckle Ensure that the print media is not curled Face the recommended print side up See also Loading Print Media on page 78 Turn the prin...

Page 161: ...duced Fatigue on page 168 Fog on page 169 Bead Carry Out BCO on page 169 Jagged Characters on page 170 Banding on page 170 Auger Mark on page 171 Wrinkled Stained Paper on page 172 Damage on the Leading Edge of Paper on page 173 The Top and Side Margins Are Incorrect on page 173 Protrudent Bumpy Paper on page 174 Images Are Skewed on page 174 NOTE In this section some procedures use the operator p...

Page 162: ...ia is being used Verify that the correct print media is being used See also Usable Print Media on page 74 If not use the print media recommended for the printer If the problem persists ensure the transfer unit is correctly installed Ensure the transfer unit is correctly installed See also Installing a Transfer Unit on page 194 If the problem persists replace the drum cartridge if you have a spare ...

Page 163: ...artridge if you have a spare cartridge 1 Replace the drum cartridge See also Replacing the Drum Cartridge on page 189 Installing a Drum Cartridge on page 191 2 After you replace the drum cartridge test print your document again If the problem persists replace the fusing unit as instructed in Replacing the Fusing Unit Transfer Unit and Retard Roll on page 192 Replace the fusing unit See also Replac...

Page 164: ... inside the rear of the printer with a dry cloth Clean the chute above the regi roll inside the rear of the printer with a dry cloth See also Rear View on page 21 If the problem persists lower the transfer unit voltage Lower the transfer unit voltage 1 Check the transfer unit voltage in the Adjust TransUnit menu 2 Decrease the voltage See also Adjust TransUnit on page 126 If the problem persists r...

Page 165: ...Paper Type setting in the print driver For example change the plain paper to heavyweight using the PCL 6 driver 1 On the Paper Output tab change the Paper Type setting If the problem persists verify that the correct print media is being used Verify that the correct print media is being used See also Usable Print Media on page 74 If not use the print media recommended for the printer If the problem...

Page 166: ...ir the developer in a drum cartridge Stir the developer in a drum cartridge 1 On the operator panel press the Menu button and select Admin Menu Maintenance Mode Clean Developer 2 Press the button If the problem persists replace the drum cartridge if you have a spare cartridge Replace the drum cartridge if you have a spare cartridge See also Replacing the Drum Cartridge on page 189 Installing a Dru...

Page 167: ...f you have a spare cartridge Replace the drum cartridge if you have a spare cartridge See also Replacing the Drum Cartridge on page 189 Installing a Drum Cartridge on page 191 If the problem persists contact the Fuji Xerox local representative office or an authorized dealer Problem Action The printed result has mottled appearance Verify that the print media recommended for the printer is being use...

Page 168: ...d for the printer See also Ghost Control on page 129 If the problem is solved adjust the transfer bias If the problem persists replace the drum cartridge if you have a spare cartridge Adjust the transfer bias 1 On the operator panel press the Menu button and select Admin Menu Maintenance Mode Adjust TransUnit 2 Adjust the setting for the type of print media being used If the problem persists conta...

Page 169: ...Cartridge on page 191 If the problem persists contact the Fuji Xerox local representative office or an authorized dealer Problem Action Bead Carry Out BCO is happening Replace the drum cartridge if you have a spare cartridge See also Replacing the Drum Cartridge on page 189 Installing a Drum Cartridge on page 191 If the problem persists contact the Fuji Xerox local representative office or an auth...

Page 170: ...ed dealer Problem Action The printed result has banding Replace the drum cartridge if you have a spare cartridge See also Replacing the Drum Cartridge on page 189 Installing a Drum Cartridge on page 191 If the problem persists contact the Fuji Xerox local representative office or an authorized dealer Replace the fusing unit if you have a spare unit See also Replacing the Fusing Unit Transfer Unit ...

Page 171: ...Menu Maintenance Mode Clean Developer 2 Press the button If the problem persists replace the drum cartridge if you have a spare cartridge Replace the drum cartridge if you have a spare cartridge See also Replacing the Drum Cartridge on page 189 Installing a Drum Cartridge on page 191 If the problem persists contact the Fuji Xerox local representative office or an authorized dealer ...

Page 172: ...the Envelope Mode on page 83 If the problem persists check the wrinkle of the envelope When printing on print media other than envelopes cancel the envelope mode See also To Cancel the Envelope Mode on page 84 If the problem persists contact the Fuji Xerox local representative office or an authorized dealer Envelopes may get wrinkled depending on their paper type and condition Check whether the wr...

Page 173: ...i Xerox local representative office or an authorized dealer Change the paper with another one and then try again If the problem persists use the standard 250 sheet tray or optional 550 sheet feeder in place of the bypass tray Use the standard 250 sheet tray or optional 550 sheet feeder in place of the bypass tray If the problem persists contact the Fuji Xerox local representative office or an auth...

Page 174: ... print a blank sheet of paper If the problem persists contact the Fuji Xerox local representative office or an authorized dealer Problem Action The printed result are skewed Adjust the paper guides properly If the problem persists install the transfer unit according to an appropriate procedure Install the transfer unit according to an appropriate procedure See also Installing a Transfer Unit on pa...

Page 175: ...nit See also Replacing the Fusing Unit Transfer Unit and Retard Roll on page 192 If the problem persists replace the toner cartridge Replace the drum cartridge if you have a spare cartridge See also Replacing the Drum Cartridge on page 189 If the problem persists replace the toner cartridge Replace the toner cartridge See also Replacing the Toner Cartridge on page 187 If the problem persists conta...

Page 176: ...ive action does not correct the problem contact customer support Problem Action The optional 550 sheet feeder does not work correctly Ensure that the optional 550 sheet feeder is correctly installed on the printer Re install the optional 550 sheet feeder See also Removing the Optional 550 Sheet Feeder on page 207 Installing the Optional 550 Sheet Feeder on page 27 If the problem persists contact c...

Page 177: ...ed inside the printer This usually occurs within several hours after you heat the room in winter This also occurs when the printer is operating in a location where relative humidity reaches 85 or more Adjust the humidity or relocate the printer to an appropriate environment ...

Page 178: ...m administrator 016 405 016 500 Turn off the printer and turn it on again 016 501 016 502 016 520 Contact your system administrator 016 521 016 522 016 523 016 524 016 527 016 737 Turn off the printer and turn it on again 016 741 016 744 016 750 Press the button or wait for the time set in Fault Time out for the printer to recover 016 753 016 755 016 757 016 758 016 759 016 799 Press the button or...

Page 179: ...Troubleshooting 179 116 317 Turn off the printer and turn it on again 116 320 Remove the unsupported optional memory module ...

Page 180: ...hen you call for printer service be prepared to describe the problem you are experiencing or the error message on the LCD panel You need to know the model type and service tag of your printer See the label located on the rear of your printer ...

Page 181: ...the PCL 6 driver as an example NOTE The communication fee shall be borne by users 1 In your print driver s Printing Preferences dialog box click the Advanced tab and then click About 2 Click Fuji Xerox Web Site Your web browser launches and our web site is displayed 3 Follow the instructions on the web site and download an appropriate print driver NOTE You can browse our web site also on the Softw...

Page 182: ...Genuine mode are not covered by our quality guarantee The continuous use of the Non Genuine mode can also cause the printer to break down and any repair charges for such break down will be incurred by users NOTE Before starting the operation described below confirm that Ready is displayed on the LCD panel 1 Press the Menu button 2 Select Admin Menu and then press the button 3 Select Maintenance Mo...

Page 183: ... Replacing Consumables on page 187 Ordering Supplies on page 198 Storing Print Media on page 199 Storing Consumables on page 200 Managing the Printer on page 201 Conserving Supplies on page 202 Checking Page Counts on page 203 Moving the Printer on page 204 Removing Options on page 205 ...

Page 184: ...the power cord IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Gently pull open the bypass tray cover 3 Grasp both sides of the bypass tray and then pull the bypass tray from the printer WARNING When cleaning this product use the designated cleaning materials exclusive to it Other cleaning materials may result in poor performance of the product Never use aer...

Page 185: ...er 6 Wipe the feed roller inside the printer with a cloth moistened with water 7 Insert the standard 250 sheet tray into the printer and push until it stops IMPORTANT Do not use excessive force on the tray Doing so could damage the tray or the inside of the printer Bypass Tray Feed Roller Standard 250 Sheet Tray Feed Roller ...

Page 186: ...186 Maintenance 8 Insert the bypass tray into the printer push until it stops and close the cover ...

Page 187: ...er throw a toner cartridge into an open flame Remaining toner in the cartridge may catch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact your local Fuji Xerox representative for its disposal CAUTION Keep a drum cartridge and a toner cartridge out of the reach of children If a child accidentally swallows toner spit it out rinse mouth with water ...

Page 188: ...ge once you remove it from the printer Doing so can impair print quality Do not shake or pound the used toner cartridge The remaining toner may spill We recommend you to use up the toner cartridge within one year after removing it from the packaging Removing the Toner Cartridge 1 Put your fingers in the hole on the front cover and then pull it down to open 2 Grasp the toner cartridge lock lever an...

Page 189: ...4 Grasp the toner cartridge lock lever and then pull it down until it stops 5 Close the front cover Replacing the Drum Cartridge This section describes how to replace the drum cartridge IMPORTANT Protect the drum of the drum cartridge against bright light If the rear door remains open for more than 3 minutes print quality may deteriorate This section includes Removing the Drum Cartridge on page 19...

Page 190: ...artridge and then pull it out IMPORTANT Do not shake the toner cartridge as it may cause toner spills Keep the removed toner cartridge on a level surface 4 Grasp the handle on the front of the drum cartridge and then pull it out halfway with one hand Message Remaining Page Yield Printer Status and Action K Drum Cartridge Replace Soon 10 000 pages The drum cartridge is near the end of its life Prep...

Page 191: ...the cartridge slot and then push until it stops NOTE The protective cover of the drum comes off while inserting the drum cartridge into the cartridge slot You do not need to remove it in advance 3 Make sure that the two tabs of the toner cartridge align with the grooves on the printer and then insert it into the printer until it clicks 4 Grasp the toner cartridge lock lever and then pull it down u...

Page 192: ...tard Roll in the Standard 250 Sheet Tray on page 195 Installing a Retard Roll in the Standard 250 Sheet Tray on page 196 Resetting the Counter of the Fusing Unit on page 197 Overview When a fusing unit or transfer unit reaches its usable life span the following messages appear on the LCD panel Removing the Fusing Unit 1 Turn off the printer and wait for 40 minutes IMPORTANT Note that the data in t...

Page 193: ...printer to open the rear door 3 Raise the two gray levers on the both sides of the fusing unit to unlock 4 Grasp the grips on both sides of the fusing unit placing thumb on the knurling and then pull out the unit Installing a Fusing Unit 1 Unpack a new fusing unit ...

Page 194: ...s firmly set in the slots and cannot be moved easily 4 Lower the two gray levers to lock the fusing unit NOTE After replacing the fusing unit initialize its life counter For details see Resetting the Counter of the Fusing Unit on page 197 Removing the Transfer Unit 1 Push the tabs on both sides of the transfer unit inward and then lift it out of the printer Installing a Transfer Unit 1 Unpack a ne...

Page 195: ...e arrow marks on the transfer unit and the printer face each other and then press the two tabs on transfer unit inward to lock 5 Close the rear door Removing the Retard Roll in the Standard 250 Sheet Tray 1 Hold the standard 250 sheet tray with both hands and remove it from the printer NOTE Ensure that you remove all the paper from the standard 250 sheet tray before removing the retard roll ...

Page 196: ...etard roll with the other hand 3 Slide the retard roll to the left to remove it from the standard 250 sheet tray Installing a Retard Roll in the Standard 250 Sheet Tray 1 Unpack a new retard roll 2 Slide the two axles of the retard roll into the holes on the standard 250 sheet tray 3 Press down the retard roll until it snaps ...

Page 197: ...mage the tray or the inside of the printer Resetting the Counter of the Fusing Unit After replacing the fusing unit use the operator panel to reset the counter of the fusing unit 1 Press the Menu button 2 Select Admin Menu and then press the button 3 Select Maintenance Mode and then press the button 4 Select Reset FusingUnit and then press the button 5 Ensure that Are You Sure appears and then pre...

Page 198: ...upply must be replaced For details on error messages about replacing the toner cartridge drum cartridge fusing unit or transfer unit see Replacing Consumables on page 187 To order supplies contact the Fuji Xerox local representative office or an authorized dealer IMPORTANT This printer is designed to provide the most stable performance and print quality when used with the recommended consumables N...

Page 199: ...media in an environment where the temperature is approximately 70 F 21 C and the relative humidity is 40 Store cartons of print media on a pallet or shelf rather than directly on the floor If you store individual packages of print media out of the original carton ensure that they rest on a flat surface so the edges do not buckle or curl Do not place anything on top of the print media packages ...

Page 200: ...until you need to use them Do not store consumables in Temperatures greater than 104 F 40 C An environment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long period of time An environment where corrosive gases are present A humid environment ...

Page 201: ...Internet Services screen appears Using Online Help For details regarding the items that can be set in each CentreWare Internet Services screen click the Help button to display the online Help Checking Printer Status with SimpleMonitor Windows Only SimpleMonitor is a tool that is installed with your Fuji Xerox print driver It automatically checks the printer status when you send a print job SimpleM...

Page 202: ...This check box allows the users to select a print mode that uses less toner The image quality will be lower when this feature is used Print media Pages Per Sheet N Up in the Layout Watermark tab The printer prints two or more pages on one side of a sheet Values for Pages Per Sheet N Up are 1 Up 2 Up 4 Up 8 Up 16 Up 32 Up Combined with the duplex setting Pages Per Sheet N Up allows you to print up ...

Page 203: ...Sheet N Up is counted as two During 2 sided printing if an error occurs after one side is printed properly it is counted as one When doing 2 sided printing a blank page may be inserted automatically depending on the settings of the application In this case the blank page is counted as one page For information about the individual meter see Meter Readings on page 107 Use the following procedure to ...

Page 204: ...not fixed securely to the printer it may fall to the ground and cause injuries For details on how to uninstall the optional 550 sheet feeder see Removing the Optional 550 Sheet Feeder on page 207 1 Turn off the printer and disconnect the power cord interface cable and any other cables IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Remove any paper in the ou...

Page 205: ...Removing the Optional Wireless Printer Adapter on page 209 Removing the Optional Font ROM on page 211 Removing the Optional 512MB Memory IMPORTANT When you remove the optional 512MB memory be sure to turn off the printer unplug the power cord and disconnect all cables from the rear of the printer before starting these tasks 1 Turn off the printer IMPORTANT Note that the data in the memory are clea...

Page 206: ...f the slot outward to raise the 512MB memory 5 Hold the 512MB memory and pull it straight out 6 Align the guide on the control board cover with the slot around the control board and slide it towards the front of the printer 7 Turn the screw clockwise ...

Page 207: ...nd disconnect all cables from the back of the printer before starting these tasks 1 Turn off the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Disconnect the power cord from the power connector on the rear of the printer 3 Gently pull open the bypass tray cover 4 Grasp both sides of the bypass tray and then pull the bypass tray from the printer ...

Page 208: ...l 550 sheet feeder by unscrewing them with a coin or similar object NOTE The screw hole is located in 70 mm recess from the front of the printer 7 Gently lift the printer off the optional 550 sheet feeder and place it on a level surface 8 Insert the standard 250 sheet tray into the printer and push until it stops IMPORTANT Do not use excessive force on the tray Doing so could damage the tray or th...

Page 209: ... you remove the optional wireless printer adapter be sure to turn off the printer unplug the power cord and disconnect all cables from the rear of the printer before removing the adapter 1 Turn off the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Disconnect the power cord from the power connector on the rear of the printer 3 Turn the screw on the ...

Page 210: ... the wireless printer adapter from the printer by releasing the adapter s hook while pushing the wireless printer adapter towards the front of the printer 6 Align the guide on the control board cover with the slot around the control board and slide it towards the front of the printer 7 Turn the screw clockwise ...

Page 211: ...l cables from the rear of the printer before starting these tasks 1 Turn off the printer IMPORTANT Note that the data in the memory are cleared when the printer is turned off 2 Turn the screw on the control board cover counterclockwise NOTE Loosen the screw You do not need to remove the screw 3 Slide the control board cover towards the rear of the printer to remove the cover 4 Pull the tabs on bot...

Page 212: ...old the font ROM and pull it straight out 6 Align the guide on the control board cover with the slot around the control board and slide it towards the front of the printer 7 Turn the screw clockwise 8 Turn on the printer ...

Page 213: ...Contacting Fuji Xerox 213 9 Contacting Fuji Xerox This chapter includes Technical Support on page 214 Online Services on page 215 ...

Page 214: ...ppropriate assistance to Telephone Support personnel to resolve issues such as restoration of the operating system software program and drivers to their default configuration and settings verification of functionality of Fuji Xerox supplied products replacement of customer replaceable units clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance If t...

Page 215: ...mation on our website at http www fujixeroxprinters com Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve your printer problems It is an easy to use searchable online help To find out more please visit our online support at http www fujixeroxprinters com ...

Page 216: ...216 Contacting Fuji Xerox ...

Page 217: ...DocuPrint P365 d DocuPrint P368 d User Guide Fuji Xerox Co Ltd ME7844E2 1 Edition 1 August 2016 Copyright 2016 by Fuji Xerox Co Ltd ...

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