12 Troubleshooting
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12
SMB
This section describes the troubleshooting, notes and restrictions when using SMB.
Troubleshooting
The possible causes, check points, and remedies for problems when using SMB are as
follows.
When you cannot communicate with the printer
When you cannot print
Cause
Check point
Remedy
The computer and the
machine are using different
protocols.
While [Search for Other
Computers] ([Start] >
[Search] > [Other
Computers]) on the computer
is showing the printer,
[Network Computer] does not
show the printer.
Configure the machine and
each computer to use the
same SMB operational
protocol.
They belong to different
networks (subnets).
While [Search for Other
Computers] ([Start] >
[Search] > [Other
Computers]) on the computer
is showing the printer,
[Network Computer] does not
show the printer.
When the machine and the
computers are on different
networks, consult your
network administrator.
The host name for the
machine is already in use.
Print out the [Printer Settings
List] to confirm if "Duplicate
Host Name" is printed in the
SMB status information.
Use the CentreWare Internet
Services to change the host
name to a unique name, or
initialize the machine settings
to its default.
Cause
Check point
Remedy
The machine is processing a
request from a different
computer.
(Only when the machine is
set to the [Non-Spool] mode)
Confirm the machine is
processing a print job. (A
write error dialog should be
displayed to indicate that
there is no room for the print
queue available.)
Wait till the machine finishes
processing the print job, or
change the machine setting
to [Spool] mode.
Number of connections to the
machine exceeded the
maximum connections
allowed.
Confirm if the machine is
processing simultaneous
processing requests (print
requests, status queries, etc.)
from multiple computers. (A
write error dialog should be
displayed to indicate that no
more remote computers can
be connected.)
Wait for a while and retry
printing.
