5-3
PROBLEM
PROBABLE CAUSES
CORRECTIVE ACTION
FQ4000 displays
MISCONFIGURED
ENERGY TYPE
Energy type in fryer setup is
incorrect.
Ensure that the fryer is configured
properly for the correct energy type.
FQ4000 displays VAT
ID CONNECTOR NOT
CONNECTED
Controller locator missing or
disconnected.
Ensure the 6-pin locator is connected to
rear of controller and it properly
grounded in control box.
5.2.2 Error Messages and Display Problems
PROBLEM
PROBABLE CAUSES
CORRECTIVE ACTION
FQ4000 displays
E19 or E28
HEATING FAILURE.
Gas valve off, failed controller, failed
transformer, contactor or open high-
limit thermostat.
It is normal for this message to
appear during startup if the lines
have air in them. Check that the
gas valve is on. If the gas is on and
it continues shut the fryer down
and call your FAS for assistance.
FQ4000 display
shows HOT-HI-1.
Frypot temperature is more than
410ºF (210ºC) or, in CE countries, 395ºF
(202ºC).
Shut the fryer down immediately
and call your FAS for assistance.
FQ4000 displays
RECOVERY FAULT
and alarm sounds.
Recovery time exceeded maximum
time limit.
Clear error and silence the alarm by
pressing the check
√
button.
Maximum recovery time for gas is
3:15. If the error continues call your
FAS for assistance.
FQ4000 display is
in wrong
temperature scale
(Fahrenheit or
Celsius).
Incorrect display option programmed.
Toggle between F° to C° by
entering Manager settings,
temperature and toggling the
temperature scale. Turn the
controller on to check
temperature. If the desired scale is
not displayed, repeat.
FQ4000 displays
HELP HI-2 or HIGH
LIMIT FAILURE
DISCONNECT
POWER.
Failed high limit
Shut the fryer down immediately
and call your FAS for assistance.
FQ4000 displays
TEMPRATURE
PROBE FAILURE.
Problem with the temperature
measuring circuitry including the
probe or damaged controller wiring
harness or connector.
Shut the fryer down and call your
FAS for assistance.
FQ4000 displays
SERVICE REQUIRED
followed by an error
message
.
An error has occurred which requires
a service technician.
Press X to continue cooking and call
your FAS for assistance. In some
cases, cooking may not be allowed.
