DEVICE TROUBLESHOOTING
24
STEP 3: Restart the NU
Mobile Service
To Restart the NU Mobile Service:
1.
Go to your server computer.
2.
Right-click on
My Computer
and then select
Manage.
3.
Click
Services and Applications
, and then
double-click Services.
4.
Select
NU Mobile Service
and then select
Restart
.
5.
From the desktop, click
Start
and select
“
Run...
”.
The
Run
dialog appears.
6.
In the
Run
dialog, enter ‘
iisreset’
and then
click
[OK]
.
A black window appears to indicate services
are being restarted.
7.
Wait for this window to close.
8.
If your device is still not working, please
proceed to
Step 4
(below).
STEP 4: Check Fred Mobility
Connection
1.
Go to a store computer.
2.
Open
Internet Explorer
and in the
Address
bar, enter and go to the following
web address:
http://<server
name>:8000/FredMobile/Meta
If the connection works, your browser will display
an XML page which begins with the following
<?xml version="1.0" encoding="utf-8" ?>
(shown below).
Check if your Fred Mobility device is now
working as expected.
If you have an SBS (Small Business Server) you
will need to call
Fred Help
on
1300 73 1888
.
NOTE:
Wait until the “
Status
” column displays
“
Started
”.
NOTE:
Replace
<server name>
with your
server name (e.g. fileserver or SOServer).
If your device is still not working, contact Fred
Help on
1300 731 888
.
