TROUBLESHOOTING FRED MOBILITY
23
S E C T I O N 5
TROUBLESHOOTING FRED
MOBILITY
This section provides troubleshooting information for Fred Mobility users who are having issues with the
handheld device.
DEVICE TROUBLESHOOTING
STEP 1: Reset Fred Mobility
If your Fred Mobility device is “
hanging
” or not
responding, try the following:
A
Warm Boot
terminates an unresponsive
application and clears the working RAM,
preserving both the file system and the registry
To perform a warm boot:
1.
On your Fred Mobility device, press the
+
keys simultaneously. All
applications on Memor (including NUHQ) will
close and the device resets.
2.
Check if your Fred Mobility device is now
working as expected. If your device is still
not working,
Please proceed to Cold Boot
A
Cold Boot
forces all applications to close and
clears working RAM and files not resident on the
persistent flash memory.
To perform a cold boot:
1.
On your Fred Mobility device, press the
+
+
keys simultaneously. All
applications on Memor (including NUHQ)
forcibly close and the device resets.
2.
Check if your Fred Mobility device is now
working as expected. If your device is still
not working, please proceed to
Step 2
.
STEP 2: Check the wireless
network connection
1.
From the
Fred Mobility welcome
screen,
confirm the wireless signal strength (it should
appear as shown in the following image).
If there is a strong signal indicator, please
contact Fred Help on
1300 731 888
