21
TROUBLE SHOOTING
You shouldn’t have any issues with your Franke Appliance, however there are some problems which can easily be
fixed by trouble shooting the table below. If you can’t find your problem, or the remedy has not fixed the issue,
then give our friendly customer service team a call on 03 9700 9100.
Problem
Possible Causes
What to do
Dishwasher
doesn’t start.
Fuse blown, or the circuit
breaker acted.
Replace fuse or reset circuit breaker. Remove any other
appliances sharing the same circuit with the dishwasher.
Power supply is not
turned on.
Make sure the dishwasher is turned on and the door is closed
securely. Make sure the power cord is properly plugged into
the wall socket.
Error code: E1;
Water pressure is low
Check that the water supply is connected properly and the
water is turned on.
Door of dishwasher not
properly closed.
Make sure to close the door properly and latch it.
Water not pumped
from dishwasher.
Kink in drain hose.
Check drain hose.
Filter clogged.
Check coarse the filter
(see section titled “Cleaning The Filter”).
Kitchen sink clogged.
Check the kitchen sink to make sure it is draining well. If the
problem is the kitchen sink not draining, you may need a
plumber rather than a servicement for dishwashers.
Suds in the tub.
Improper detergent.
Use only the special dishwasher detergent to avoide suds. If
this occurred, open the dishwasher and let suds evaporate.
Add 1 gallon of cold water to the tub. Close and latch the
dishwasher, then select any cycle. Dishwasher will drain out
the water at the first step. Open the door after draining has
stopped and check if the suds have disappeared.
Repeat if necessary.
Spilled rinse-aid.
Always wip up rinse-aid spills immediately.
Stained tub
interior.
Detergent with colourant
was used.
Make sure that the detergent is the one without colourant.
White film on
inside surface.
Hard water minerals.
To clean the interior, use a damp sponge with dishwasher
detergent and wear rubber gloves. Never use any other cleaner
than dishwasher detergent for the risk of foaming or suds.
There are rust
stains on cutlery.
The affected items are
not corrosion resistant.
The items should be corrosion resistant.
Knocking noise in
the wash cabinet.
A spray arm is knocking
against an item in basket.
Interrupt the program, and rearrange the items which are
obstructing the spray arm.
Rattling noise in
the wash cabinet.
Items of crockery are
loose in the wash cabinet. Interrupt the programy, and rearrange the items of crockery.
Knocking noise in
the water pipes.
This may be caused by
on-site installation or the
cross-section of
the piping.
This has no influence on the dishwasher function. If in doubt,
contact a suitably qualified plumber.
Chapter 2
Problem, meet solution
