Fortinet FortiFone FON-C71 User Manual Download

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Warranty

Page 34

FortiFone User Guide

Warranty

This phone is covered by a one-year hardware warranty against manufacturing defects as set
forth in the EULA.

www.fortivoice.com/support

For warranty service:

•

In North America

, please call 1-866-648-4638 for further information.

•

Outside North America

, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty
service, you must present proof of purchase.

Summary of Contents for FortiFone FON-C71

Page 1: ...FortiFone User Guide for FON C71 ...

Page 2: ...t expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet For absolute clarity any such warranty will be limited to performance in the same ideal conditions as in Fortinet s internal lab tests In...

Page 3: ...r use as an internal extension 7 For use as an external extension 7 Personalizing your Phone 8 How to navigate through menus 8 Entering values with the dial pad and softkeys 8 Configuration Overview 9 Status 9 Features 9 Auto redial 9 History setting 10 Diagnostics 10 Settings 10 Basic settings 10 Language 10 Time date 10 Display 12 Sound 12 Change PIN 13 Phone lock 13 Bluetooth 15 Activating deac...

Page 4: ...less networks 18 Disconnecting from the wireless network 19 Advanced settings 19 Account 19 Network 19 VLAN 20 Web server 20 802 1X 21 VPN 21 LLDP 22 CDP 23 NAT 23 Change password 23 Auto provision 24 Set AES key 24 Reset to factory settings 24 FWD International 24 Messages 25 Voicemail 25 History 25 Adding to contacts 25 Deleting single or all entries 25 Directory 26 Adding a contact 26 Editing a...

Page 5: ...r Phone 30 Receiving a call 30 Placing a call 30 Ending a call 31 Hold 31 Mute 31 Attendant transfer 31 Blind transfer 31 Conference calls 31 Call waiting 32 DND 32 Voicemail 32 Troubleshooting 33 Information 33 Troubleshooting guide 33 Warranty 34 ...

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Page 7: ...ormation about configuring and using your FON C71 IP conference phone Phone features 3 1 pixel graphic display Full duplex speakerphone Three microphone array PoE support eliminates the need for a power adapter Connect mobile phone via Bluetooth for conference call FON C71 base unit ...

Page 8: ...eaker and ringer 10 Off hook Key Initiates a call 11 Bluetooth Key Opens the Bluetooth settings 12 OK Key Confirms actions or answers incoming calls 13 Up Navigation Key Scrolls through the displayed information upwards Views call history list when the phone is idle 14 Down Navigation Key Scrolls through the displayed information downwards Views the directory list when the phone is idle 15 Securit...

Page 9: ...s Do Not Disturb on and off Menu Brings up the Settings menu Icon Description Network is available Registered successfully Registering Not registered Hands free speakerphone mode Voicemail Auto Answer Do Not Disturb Call hold Call mute Ringer volume is 0 Keypad lock Alphanumeric input mode Numeric input mode Multilingual lowercase letters input mode Multilingual uppercase letters input mode Multil...

Page 10: ...rive is detected USB flash drive is detecting Bluetooth enabled Bluetooth enabled mobile device paired and connected WiFi enabled High Definition Voice Icon Description LED Status Description Solid red The phone is initializing or the call is muted Flashing red The phone is ringing Solid green The phone is on a call Flashing green The call is held Off The phone is in an idle state ...

Page 11: ... the phone 1 Power over Ethernet PoE 2 Power adapter Optional Power over Ethernet The FON C71 can obtain network access as well as be powered through a Power over Ethernet PoE switch hub To connect the PoE Connect an Ethernet cable between the Internet port on the phone and an available port on the PoE enabled switch hub ...

Page 12: ...n the phone and the other end of the power adapter into an electrical power outlet 2 Connect an Ethernet cable between the Internet port on the phone and the one on the wall or switch hub device port Connecting a USB flash drive You can connect a USB flash drive to record and play back calls Insert a USB flash drive into the USB port on the phone ...

Page 13: ...oice system reboot the phone to download its configuration and register to the system The following icons will be displayed on the LCD screen of the phone to indicate the registration status For use as an external extension 1 Tap the Menu softkey 2 Select Settings Advanced Settings Tap OK 3 Enter 23646 as the Password Tap OK 4 Select Auto Provision Tap OK 5 Enter the IP address or FQDN of the Fort...

Page 14: ...se characters for lowercase characters and to be able to enter any of the characters To enter characters with the dial pad use the digit with the desired character Tap the same digit repeatedly until the desired character appears in the LCD After entering a character pause to allow the cursor to move to next character position Other special entries include To enter a period or dot for example to i...

Page 15: ...Features The following features of the FON C71 are used to enable a redial state change History settings and to run certain diagnostics for troubleshooting Auto redial You can enable auto redial to automatically redial a phone number when the called party is busy You can also configure the number of auto redial attempts and the time to wait between redial attempts To configure auto redial via phon...

Page 16: ... Enter 4 Enter the IP address or URL of the destination to Trace Route to and tap Start 5 The Trace Route results will be displayed on the screen of the phone Settings Basic settings Language The default language of the phone user interface is English If the language of your web browser is not supported by the phone the web user interface will use English by default You can change the language for...

Page 17: ...gs Time Date Manual Settings 2 Enter the specific time and date 3 Tap the Save softkey to accept the change 4 The date and time displayed on the LCD screen will change accordingly To configure the time and date format via phone user interface 1 Tap Menu Settings Basic Settings Time Date Time Date Format 2 Tap the or softkey to select the desired time format 12 Hour or 24 Hour from the Time Format ...

Page 18: ...Tap the or softkey to decrease or increase the intensity of contrast The default contrast level is 6 3 Tap the Save softkey to accept the change or the Back softkey to cancel Sound Ring Tones Ring tones are used to indicate incoming calls You can select different ring tones to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Tap Menu Settin...

Page 19: ...ows the user of the phone to customize the PIN for the Phone Lock feature To change the Phone Lock PIN via phone user interface 1 Tap Menu Settings Basic Settings Change PIN 2 Enter the desired value in the Old PIN New PIN and Confirm PIN fields respectively 3 Tap the Save softkey to accept the setting or the Back softkey to cancel Phone lock You can lock your phone temporarily when you are not us...

Page 20: ...p Menu Settings Basic Settings Change PIN 2 Enter the desired value in the Old PIN New PIN and Confirm PIN fields respectively 3 Tap the Save softkey to accept the setting or the Back softkey to cancel To unlock the phone via phone user interface 1 Tap any locked key the LCD screen prompts Please Enter PIN 2 Enter the PIN in the Unlock PIN field 3 Tap the OK softkey to unlock the keypad The icon d...

Page 21: ... screen 5 Make sure that your mobile phone is showing the same passkey and then tap the OK softkey on your mobile phone and the FON C71 6 The icon will be displayed on the status bar of the FON C71 indicating a successful pairing Making receiving a mobile call on the FON C71 via Bluetooth You can enable the phone audio feature to make receive a mobile call using the FON C71 The FON C71 acts as a h...

Page 22: ...ve softkey Editing device information You can change the Device Name of the FON C71 to reflect its location during Bluetooth discovery To change the Device Name 1 Activate Bluetooth mode 2 Tap 3 Select Edit My Device Information 4 Enter the desired name in the Device Name field 5 Tap the Save softkey Disconnecting a Bluetooth device To disconnect a Bluetooth device from the FON C71 1 Tap 2 Select ...

Page 23: ...e are two ways to connect the FON C71 via WPS Push Button Configuration Personal Identification Number To connect using Push Button Configuration 1 Tap Menu Settings Basic Settings Wi Fi 2 Tap the Switch softkey to On 3 Tap the WPS softkey and select WPS from the prompt list The LCD screen will display a prompt WPS has been activated connect in 120s 4 Long tap the WPS key on your gateway router 5 ...

Page 24: ...tion 1 Tap Menu Settings Basic Settings Wi Fi available networks 2 Tap or to select the desired network 3 Tap the Detail softkey to view detailed wireless network information Profile Name SSID or Signal Strength etc Managing the saved wireless networks Once the FON C71 has connected to a wireless network the wireless network profile is saved in the Known Networks section The next time you enable W...

Page 25: ...nd proxy servers do the following 5 Press the or softkey to select Enabled from the Outbound Status field 6 Enter the desired value in the Outbound Proxy1 2 and Proxy Fallback Interval fields respectively 7 Tap the Save softkey to accept the change or the Back softkey to cancel To disable an account via phone user interface 1 Tap Menu Settings Advanced Settings Default password admin Account 2 Tap...

Page 26: ... the desired value in the IPv6 IP Prefix Default Gateway Primary DNS and Secondary DNS fields respectively 5 Tap the Save softkey to accept the change or the Back softkey to cancel VLAN To configure VLAN 1 Tap Menu Settings Advanced Settings password 23646 Network VLAN WAN Port 2 Tap or to select the desired value from VLAN Status field 3 Enter the VLAN ID 1 4094 in the VID Number field 4 Enter th...

Page 27: ...d ii Leave the MD5 Password field blank c If you select EAP PEAP MSCHAPv2 i Enter the user name for authentication in the Identity field ii Enter the password for authentication in the MD5 Password field d If you select EAP TTLS EAP MSCHAPv2 i Enter the user name for authentication in the Identity field ii Enter the password for authentication in the MD5 Password field e If you select EAP PEAP GTC...

Page 28: ...lt password 23646 Network VPN 2 Tap or to select the desired value from the VPN Active field 3 Tap the Save softkey to accept the changes 4 Tap OK to reboot the phone LLDP LLDP Linker Layer Discovery Protocol is a vendor neutral Link Layer protocol which allows FON C71 to receive and or transmit device related information from to directly connected devices on the network that are also using the pr...

Page 29: ...e Save softkey to accept the change A dialog box pops up to prompt that the settings will take effect after a reboot 5 Tap OK to reboot the phone NAT To configure NAT traversal and STUN server 1 Tap Menu Advanced default password 23646 Network NAT NAT Status 2 Tap or to select the desired value from the NAT Status field 3 Enter the IP address or the domain name of the STUN server in the STUN Serve...

Page 30: ...efault password 23646 Set AES Key 2 Select Common AES or MAC Oriented AES 3 Enter the AES Key 4 Tap the Save softkey to accept the change or the Back softkey to cancel Reset to factory settings The FON C71 can be factory reset which will default all settings within the configuration To reset the phone via phone user interface 1 Tap Menu Settings Advanced Settings Default password 23646 Reset Confi...

Page 31: ...t softkey to listen to voicemail History The phone stores logs to track inbound and outbound calls There are separate logs that support 100 entries each Missed Calls stores calls that were unanswered Received Calls stores calls that were answered Placed Calls stores calls placed from this phone Forwarded Calls stores calls that have been forwarded from this phone Tap or to go between logs You can ...

Page 32: ... field Account the account that will be used when calling this contact FortiVoice systems use Account 1 Ring the ring tone that will be used when receiving calls from this contact Group the contact group that the contact is part of Editing a contact To edit a contact 1 Using the navigation keys select an entry 2 Tap the Option softkey 3 Select Detail tap the OK softkey 4 Edit the information 5 Tap...

Page 33: ...ls on your phone you place a new call the phone prompts you to answer an incoming call The recording is not paused when the following occurs you place a call on hold you mute a call you set up a conference call you perform the attended or semi attended transfer an incoming call arrives on your phone To record a call Tap the More softkey then tap the Start REC softkey during a call If the automatic...

Page 34: ...tkey or tap directly The LCD screen prompts Record file saved the and recording duration disappear and the phone returns to the idle screen The recording will be stored as a new wav file on the USB flash drive when the phone starts recording again Conference recording You can record conference calls in the same way as other calls with the following exceptions All conference participants are record...

Page 35: ...recorded files To play back a recording 1 Tap Menu USB Browse Audio 2 Tap or to highlight the recording you want to play back 3 Tap the Play softkey During the recording playback you can do the following To pause the playback tap the Pause softkey The Play softkey appears on the LCD screen To continue the playback tap the Play softkey To skip forward the playback tap the softkey Tap once to skip f...

Page 36: ...You can place a call by dialing a number selecting a number from the History or a contact from the Directory To dial an extension number 1 Dial the extension number After about 4 seconds the phone will dial the number 2 Optionally tap OK the Send softkey or to place the call immediately To dial an outside number 1 Dial the phone number After about 4 seconds the phone will dial the number 2 Optiona...

Page 37: ... receiving the transfer before completing the transfer To perform an attendant transfer 1 Tap the Transfer softkey 2 Dial the extension or phone number 3 Announce the call 4 Tap the Transfer softkey Blind transfer Calls can be transferred without talking to the party receiving the transfer To perform a blind transfer 1 Tap the Transfer softkey 2 Dial the extension or phone number 3 Tap the Transfe...

Page 38: ...ed in the FortiVoice interface To answer an incoming call while on a call tap the Answer softkey The initial call will be placed on hold Refer to the Hold section on how to toggle between calls DND When DND Do Not Disturb is enabled you will not be notified of incoming calls 1 Tap the DND softkey to enable DND will be displayed on the LCD screen 2 Tap the DND softkey again to disable DND Voicemail...

Page 39: ...ne Ensure the PoE switch is properly configured If it still doesn t work replace the Ethernet cable Phone displays Obtaining IP Address for more than 2 minutes The DHCP server is not responding 1 Ensure your DHCP server is online This is typically your router 2 Reboot the router or DHCP server 3 If you are still experiencing issues the phone may require advanced network configuration Contact your ...

Page 40: ...in the EULA www fortivoice com support For warranty service In North America please call 1 866 648 4638 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase ...

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