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ROCK IMAGER User's Guide | Chapter 15: FAQs
Why aren’t my images showing up in ROCK MAKER?
●
Check to make sure that ROCK IMAGER Processor (RIP) is running by looking at your
status bar. If RIP is off, please start it.
●
If RIP was installed on your local computer, there should be a shortcut on your desktop.
You can also locate the FORMULATRIX folder and look for a file named
RockImagerProcessor.
●
If you are on a network, RIP may be installed on another computer. If you don't know
which computer RIP is installed on, please contact your administrator or FORMULATRIX
support.
●
Try clicking the
Refresh Images
icon on the ROCK MAKER Toolbar.
●
Check your network connections.
●
If your images still aren’t showing up, contact support by emailing
.
How do I save the image I’m seeing on the Live Image tab?
Ctrl + S
isn’t working.
In ROCK IMAGER,
Ctrl + S
tells the imager to store the contents of the load port. To save the image
you’re viewing, go to the
File
menu and select
Save Image
.
ROCK IMAGER can’t find my plates in the load port. What do I do?
First, check that the barcode label is facing away from you towards the imager on the short side of
the plate opposite the A1 well position. Second, check that no part of the barcode label is stuck to
the bottom of the plate or wrapped around a corner of the plate. Then, go to the
Load Port
menu and
select
Scan Load Port
.
How do I move my plates from the load port to storage?
Go to the
Load Port
menu and select
Store Contents
, or use the keyboard shortcut
Ctrl + S.
