Preface |
9
1.2.1
Support and service
Retain a record of the original purchase to request warranty services. Service options depend
on the status of the specific product’s warranty. Include the serial name of the product when
contacting
for product support.
Instead of a serial number, Formlabs products have a serial name, which is a unique identifier
to track the history of manufacturing, sales, and repair, and to distinguish usage when
connected to a network. The serial name is on the back panel of the machine in the format
AdjectiveAnimal
.
Service providers of Formlabs products also provide support and service. To the extent that
Formlabs or a certified service provider offers other or extended warranties, the terms of the
separate offer may apply.
For products purchased from certified service providers, contact the original service provider
for assistance before contacting Formlabs Support.
For any support or service requests, including product information, technical assistance, or
assistance with instructions, contact
:
support.formlabs.com
USA
Formlabs, Inc.
35 Medford St.
Somerville, MA, USA, 02143
Germany
Formlabs GmbH
Nalepastrasse 18
12459 Berlin, Germany
1.2.2
Warranty
This product is protected under warranty. Formlabs offers a warranty for all Formlabs branded
hardware. Unless otherwise expressly stated, the
Terms of Service
, including the
Warranty
,
constitute the entire agreement between you and Formlabs with respect to the
Service
and
any product you purchase from Formlabs and supersedes all prior or contemporaneous
communications, proposals, and agreements, whether electronic, oral, or written, between
you and Formlabs.
Read the warranty for more details on the Formlabs warranty for your region:
US
EU
(EN)
formlabs.com/eu/terms-of-service
EU
(DE)
formlabs.com/de/terms-of-service
EU
(FR)
formlabs.com/fr/terms-of-service
EU
(ES)
formlabs.com/es/terms-of-service
EU
(IT)
