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5.

Alarms

5.1  High & Low Alarms
5.2  High & Low Alerts (Optional)
5.3  Alarm Delay (Optional)
5.4  Temperature Alarm Limits
5.5  Alarm Triggers
5.6  Transmitter Alarms
5.7  Multi-Parameter Alarm Limits
5.8  Displayed Alarms
5.9  Door Sensor Alarm

5.9.1  Continuous Door Open
5.9.2  Average Door Open
5.9.3  Displayed Door Sensor Alarms
5.9.4  Door Sensor Trigger
5.9.5  Auto-Latching Alarms

6.

Logging Modes

6.1  Auto-Start
6.2  Manual Start
6.3  Event Logging

7.

Troubleshooting

7.1 WiFi Connectivity

7.1.1  Checking The WiFi Signal Strength (Survey Mode)
7.1.2  WiFi Network Not Discoverable
7.1.3  Transmitter Not Connecting To WiFi Network
7.1.4  Changing WiFi Access Points
7.1.5  Provoking The Transmitter
7.1.6  Connection To The Diligence Cloud
7.1.7  Transmitter Unable To Send Data

7.2  Battery Life & Battery Type
7.3  Battery Replacement
7.4  Restarting A Transmitter
7.5  Resetting A Transmitter To Factory Defaults
7.6  Error Messages
7.7  Fault Codes
7.8  Setup Mode Advanced Features

7.8.1  Server Settings
7.8.2  Enterprise WiFi Settings
7.8.3  Log Files

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Copyright © 2022 Comark Instruments

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Summary of Contents for Comark Diligence 600

Page 1: ...20849 2 October 2022 Copyright 2022 Comark Instruments NEW ...

Page 2: ...cons 1 18 The Lumberg Probe Socket 1 19 The Power Door Sensor Sockets 2 Operating The Transmitter 2 1 WiFi Button 2 2 Action Button 2 3 Main LCD Display 2 4 Setup With Quick Start Guide QSG 2 4 1 Error Messages During Setup 3 Locations Alarm Groups 3 1 Locations Alarm Groups Overview 3 2 Adding New Locations Alarm Groups 3 3 Adding Viewers Subscribers 4 Transmitter Tasking 4 1 Tasking Overview 4 2...

Page 3: ... Signal Strength Survey Mode 7 1 2 WiFi Network Not Discoverable 7 1 3 Transmitter Not Connecting To WiFi Network 7 1 4 Changing WiFi Access Points 7 1 5 Provoking The Transmitter 7 1 6 Connection To The Diligence Cloud 7 1 7 Transmitter Unable To Send Data 7 2 Battery Life Battery Type 7 3 Battery Replacement 7 4 Restarting A Transmitter 7 5 Resetting A Transmitter To Factory Defaults 7 6 Error M...

Page 4: ...Temperature Transmitter RF612 11 2 WiFi Temperature and Humidity Transmitter RF613 11 3 WiFi Thermocouple Transmitter RF614 11 4 WiFi Multi Parameter Transmitter RF615 11 5 WiFi PT100 Temperature Transmitter RF616 11 6 WiFi Transmitters All Models 12 Glossary of Terms 13 Frequently Asked Questions FAQs 14 User Notes 15 Warranty 4 Copyright 2022 Comark Instruments 41 42 41 41 42 43 45 43 43 43 43 4...

Page 5: ... The transmitter will go into Survey Mode and check the WiFi signal strength To exit press the WiFi Button again 3 Press and hold the WiFi Button and Action Button simultaneously for five seconds to place the transmitter into Setup Mode Press the WiFi Button again to exit Setup Mode 5 Copyright 2022 Comark Instruments Infrared LEDs Scale Selected Low Battery Indicator Power and Diagnostic LEDs Mou...

Page 6: ... to place the transmitter into Setup Mode 3 Press to mute an Audible Alarm Above the WiFi Button and Action Button is a built in Buzzer not shown for alarm and other indications during use of the transmitter The Buzzer will activate for 30 seconds when the transmitter detects an alarm Pressing either the WiFi Button or Action Button will mute the alarm If not required the Buzzer can be turned off ...

Page 7: ...lash each segment consecutively from low to full If the lower part of the WiFi Signal icon is flashing then the transmitter is about to wake up and connect to the server It could take 30 seconds or more before the WiFi connects When present the Fault Alert icon indicates that there is a fault with the transmitter The Fault Alert icon will usually appear along with a numerical Fault Code A full lis...

Page 8: ...imes depending on the transmitter interactions 1 Green A Mains PSU RF520 is connected to the transmitter 2 Solid Red The WiFi is active 3 Flashing Yellow The transmitter is attempting to connect to WiFi 4 Solid Yellow The transmitter is connected to WiFi 5 Solid Red and Yellow The transmitter is connected to the Diligence Cloud The transmitter has an integral Mounting Plate allowing it to slot int...

Page 9: ...hich channel is currently active NOTE Displayed values will be updated once per minute during normal logging When programmed via a Task Channel 5 on the display will show the time in minutes and seconds that the Door Event Sensor has been in an open state in the current average period This value is displayed in multiples of five seconds Should the Door Event Sensor reman in an open state for the e...

Page 10: ...closed If the door is in alarm the Door Sensor Alert icon will flash The Play icon will flash when the transmitter is tasked and logging normally This is normal status If the Play icon is solid then the transmitter has received a Task but is waiting for a reading The Pause icon can indicate that the transmitter is connected to the Diligence Cloud but has not yet received a Task The Action icon ind...

Page 11: ...surement Channels The Diligence 600 WiFi Temperature Transmitter RF612 supports a maximum of four external measurement points so in order to add additional probes to the 6 pin Lumberg Probe Socket of the transmitter an adaptor is required Up to four Single Simplex Probes can be added via the Diligence 600 4 Way PST Adaptor RF601A and two Double Duplex Probes can be added via the Diligence 600 Y Ad...

Page 12: ...atteries When a power supply unit is connected to this socket and in use the Power LED Green on the side of the transmitter will be active to indicate the additional power input The 3 Pin Door Sensor Socket The 3 Pin Door Sensor Socket allows for the connection of an external Door Event Sensor The Standard Door Event Sensor RF521 is for regular refrigerator and freezer doors whilst the Heavy Duty ...

Page 13: ...e seconds The transmitter will go into Survey Mode and check the WiFi signal strength To exit press the WiFi Button again 3 Press and hold the WiFi Button and Action Button simultaneously for five seconds to place the transmitter into Setup Mode Press the WiFi Button again to exit Setup Mode The Action Button allows you to navigate between Active Channels 1 Press once to change the Active Channel ...

Page 14: ...i Multi Parameter Transmitter RF615 does not display Open Circuit readings only Under Range or Over Range readings A zero is displayed when there is no connection The Diligence 600 transmitters rely upon a good WiFi signal for their connectivity Without a good signal they will struggle to connect send data receive new Tasks and there will be a severe impact on battery life It is best practice to c...

Page 15: ...d any of these messages be displayed then please contact Comark Technical Support for further assistance If the message IdEr ID Error appears flashing on the display then the Diligence Cloud does not recognise the details that were entered for the transmitter This could be for several reasons such as an incorrect Diligence Cloud account number was entered during this setup process or the wrong ser...

Page 16: ...ct to Diligence Cloud licence plan type How Locations and Alarms Groups are defined and named is subject solely to user preference What is a Location A Location is typically a physical location within the business premises where transmitters are installed for monitoring purposes This could mean a room a warehouse a wing of a hospital or a department A Location could also be a reference to a group ...

Page 17: ...vigate to Alarm Groups Next click on the Create Alarm Group icon and enter the name of the Alarm Group in the field provided Next select the Location for the Alarm Group Once a Location has been selected the modal will expand to reveal additional options Select the email notifications that are required for the Alarm Group The Subscribers list will be empty at this stage Click Save Alarm Group to c...

Page 18: ...king on their email address The User profile will be displayed Under Alarm Groups select the Alarm Group s that the User should view using the drop down selection Click Save to complete Repeat this process for any additional Users Adding a Subscriber Once the Viewers have been set up they can be added as Subscribers To do this simply click on the menu icon top left and navigate to Alarm Groups Sel...

Page 19: ...ests such as instructions to start or stop logging data or actions such as changing batteries A change in Period may also occur outside of the user s control such as when an automatic adjustment to date and time occurs Multiple Periods can be present within a single Task Once data is recorded under a Task and Period with at least one Period per Task then the data can be reviewed on either a Task b...

Page 20: ... allocated an individual Alarm Group i e Refrigerators or Blood Banks NOTE For new systems where an initial transmitter is being tasked a Location and Alarm Group must first be created Should a change be required to any Location or Alarm Group to which a transmitter is allocated then it must be re tasked or re named accordingly Scale The Scale presented is appropriate to the transmitter model and ...

Page 21: ... Programming Alarm options are as follows Temperature and Temperature Humidity Channels The available alarms for each channel include Low Alert and Low Alarm High Alert and High Alarm Alarms are optional and are all independent of each other NOTE If selected values will be cross checked with each other as well as with the limits associated with the channel selected This ensures all programmed valu...

Page 22: ...Alerts are available with Diligence Cloud licence plans above Lite level They remain optional and do not have to be set An Alarm Delay can be set for both High and Low Alarms as well as High and Low Alerts This Alarm Delay can be a value from 0 to 60 minutes and provides a simple delay to the alarm alert being triggered This allows for small deviations above or below an alarm or alert value to be ...

Page 23: ...bove the set value for the period of the Alarm Delay before the High Alarm is triggered by the transmitter The graph below shows a temperature profile for a transmitter tasked with a fifteen minute log rate The High Alarm is set at 5 0 C and the Low Alarm at 1 0 C There is also a five minute Alarm Delay The curve indicates the actual temperature being sampled by Diligence 600 WiFi Monitoring Syste...

Page 24: ...gaps in the data One extra reading on Channel 1 would also be recorded for all other active channels including the Door Switch Multi Parameter Alarm Limits are not strictly validated by the Diligence Cloud so please ensure that they are within the measurement parameters set In the event of High and Low Alerts the H and L icons will be displayed against the active channel in alert state In the even...

Page 25: ...Average Alarm Period trigger needs to be set This is the cumulative time that that door was left open during the Average Door Period Once reached the alarm is triggered Example For this example Average Door Open alarm the parameters have been configured as follows Average Door Period is set to 60 minutes Average Alarm Period trigger is set to 20 minutes The Door Sensor Alarm will trigger if the do...

Page 26: ...gence Cloud Once the door is closed and the alarm has cleared the transmitter will wait a full minute before waking up again to send the all clear message When an alarm occurs on a transmitter it will automatically latch This means that even if the channel returns to normal operation the Alarm LED Red and the Alarm Active Alert icon will remain active on the transmitter until such time as the alar...

Page 27: ...ntervention can take two forms By pressing the Action Button on the transmitter By sending the Start command from the Diligence Cloud All transmitters have the capacity to measure via one or more sensor inputs at a number of pre defined logging intervals Should an alarm event occur between log intervals then the transmitters will wake up to record this event and transmit the alarm back to the Dili...

Page 28: ...of the transmitter can be seen when placed in Setup Mode when selecting the WiFi tab 4 Should the connectivity issue persist we recommend contacting Comark Technical Support or the local distributor Should a transmitter experience difficulties connecting to the WiFi network or it disconnects from the WiFi network periodically then a signal strength check is advised This is best completed from the ...

Page 29: ...a good or excellent signal strength in order to boost the signal to the transmitter NOTE Diligence 600 transmitters cannot act as WiFi repeaters to boost the network signal even with a power supply unit PSU connected Only a WiFi repeater connected to the WiFi network can achieve this Press the WiFi Button again to exit Survey Mode If the required WiFi network is not displayed by the transmitter as...

Page 30: ... internal settings of the device Alternatively search the web for resources to help convert your password to a hexadecimal key 8 Check that Dynamic Host Configuration Protocol DHCP service is running This allows the transmitter to be dynamically allocated an IP address Normally the DHCP service runs in either your router or on a network server Make sure that the configured DHCP IP address range al...

Page 31: ...Fi Signal icon starts to flash Within one minute the transmitter will wake up and attempt to connect to the Diligence Cloud server The transmitter will connect to the Diligence Cloud at the pre determined Radio Rate set for that transmitter as per its settings in the Diligence Cloud Typically this could be once per hour or greater Setting a high Radio Rate frequency will affect battery life if the...

Page 32: ...igence 600 transmitters require 4 x AA alkaline battery cells i e Energizer Max In normal conditions these will provide good battery life up to one year NOTE To improve battery life set a Radio Rate of two or four hours up to a maximum of 24 hours remembering that this will not impeded alarm notifications For transmitter operation at or below 0 C 32 F we recommend upgrading to Energizer Lithium L9...

Page 33: ...l four battery cells then wait a full thirty seconds Replace all four battery cells with new Do not mix old and new battery cells together as this will result in low battery warnings and affect normal operation NOTE Please be careful to retain the fibre washers on the screws as these aid the water resistance of the case Please dispose of any depleted non recyclable batteries responsibly 33 Copyrig...

Page 34: ...hould a full reset to factory defaults ever be advised as part of the technical support process then the following instructions should be observed Press and hold both the WiFi Button and Action Button for five seconds to place the transmitter into Setup Mode Press and hold the Action Button continuously for approximately ten seconds to initiate the reset If successful CLr will be displayed along w...

Page 35: ...ting the transmitter if a manual start has been programmed or by simply re tasking the transmitter Stop is also displayed when a transmitter receives a new Task from the Diligence Cloud as it prepares to load a new set of logging instructions If this message does not clear it could indicate an error with the transmitter This denotes Setup Mode In this mode the transmitter acts like an Access Point...

Page 36: ...inate on the side of the transmitter and will flash to indicate the active network connection with your internet enabled device Please refer to the Quick Start Guide QSG supplied with the transmitter for setup instructions The transmitter is receiving a new Task and this message is accompanied by an animation indicating a background process is in progress Should this message display unexpectedly a...

Page 37: ...Error and can be due to one of the following reasons The Diligence Cloud Account Number was entered incorrectly during the setup process The transmitter has not yet been added to the Diligence Cloud There is an error with the Serial Number in the Diligence Cloud To resolve check the above The Serial Number is printed on the rear label of each Diligence 600 transmitter and is also displayed during ...

Page 38: ...icated above is undertaken and the Fault Code persists then we would likewise recommend contacting Comark Technical Support for further assistance Bit No Fault Code Reason Action 1 1 File System Initialisation Error Re Task Transmitter 2 2 Memory Initialisation Error Re Task Transmitter 3 4 Settings Corrupted Re Task Transmitter 4 8 No WiFi Settings Program WiFi Settings 5 16 No Diligence Cloud Se...

Page 39: ...as its Serial Number which is printed on the rear label of each Diligence 600 transmitter When prompted for a Password enter the Serial Number excluding the first two digits This is case sensitive Once the transmitter is successfully connected to your internet enabled device via WiFi the Setup Mode webpage can be viewed by navigating to http 192 168 4 1 setup Customers with Diligence 600 transmitt...

Page 40: ...uires support from Comark Technical Support As part of the problem diagnosis Technical Support may request that the Log Files stored in the transmitter be sent to them These Log Files are accessed via the Setup Mode of the transmitter Click on the Advanced tab to view the available Log Files Simply click on the Download Log File button to download The Log Files can be saved locally and then sent t...

Page 41: ...on your PC Computer from any email or webpage containing the link Please note the location of the file once downloaded Before proceeding with the Firmware Update the transmitter batteries should be checked to ensure that they are healthy and have sufficient capacity If in doubt please change the batteries for a fresh set following the battery change procedure outlined in section 7 3 The transmitte...

Page 42: ...in If the problem persists contact Comark Technical Support Once the Firmware Update file has been successfully uploaded the transmitter will re start and complete a WiFi session indicated by a flashing WiFi Signal icon and the following message will be displayed The display will clear shortly after and the Diagnostic LEDs Red and Yellow on the side of the transmitter will flash alternately The tr...

Page 43: ...imise battery life NOTE The Mains PSU RF520 only applies to the WiFi Temperature Transmitter RF612 A wide range of external air penetration and product simulant probes is available for the Diligence 600 transmitters Additional duplex probes are also available for dual channel measurement Each transmitter allows for the connection of an external Door Event Sensor The Standard Door Event Sensor RF52...

Page 44: ...0 WiFi Multi Parameter Transmitter RF615 and therefore up to four external transducers Diligence 600 4 Way PST Adaptor RF601A A four way adaptor box that allows for the connection of up to four single channel probes to a single Diligence 600 WiFi Temperature Transmitter RF612 Multi Parameter 2 Way Adaptor Box RF615B Only designed for use with Diligence 600 WiFi Multi Parameter Transmitters RF615 a...

Page 45: ...pter Type T N2000ADP T A three way adaptor that allows for the connection of up to three sub miniature Type T probes to a single Diligence 600 WiFi Thermocouple Transmitter RF614 Single Channel Type T Adaptor KX9601 A simple adaptor that allows for the connection of up one sub miniature Type T probe to a single Diligence 600 WiFi Thermocouple Transmitter RF614 45 Copyright 2022 Comark Instruments ...

Page 46: ...to receive alarms Plus Plan Allows for unlimited users and up to one hundred transmitters as well as additional alarm features include repeat and snooze alarm functions and Multi Graph Premium Plan Includes all of the features of the previous plans for unlimited transmitters and users as well as 21CFR Part 11 compliant features such as alarm acknowledge with forced comments digital signature and a...

Page 47: ...obe 0 5 C 0 9 F System Accuracy Full Range including Probe 1 C 1 8 F Temperature Resolution 0 1 Integral Temperature Sensor Specifications Sensor Type Thermistor Scales C and F Temperature Measurement Range 18 C to 55 C 0 4 F to 131 F 1 Accuracy 0 C to 55 C 32 F to 131 F 0 3 C 0 6 F Accuracy full range 0 5 C 0 9 F Temperature Resolution 0 1 Copyright 2022 Comark Instruments 47 Door Sensor Specific...

Page 48: ...ons Sensor Type Digital Temperature Scales C F and Dew Point Temperature Measurement Range 18 C to 55 C 0 4 F to 131 F 1 Accuracy full range 0 5 C 0 9 F Temperature Resolution 0 1 Integral Humidity Sensor Specifications Sensor Type Digital Humidity Scales RH Measurement Range 0 to 100 RH Accuracy 3 RH 10 to 90 RH Humidity Resolution 0 1 Calibration 5 Point RH Calibration Optional ...

Page 49: ...sor Specifications 1 Sensor Type Thermistor Sensor is built into Comark Lumberg thermocouple probes A probe must be connected to measure temperature There is no built in sensor in RF614 Scales C and F Temperature Measurement Range 18 C to 55 C 0 4 F to 131 F 2 Accuracy 0 C to 55 C 32 F to 131 F 0 3 C 0 6 F 3 Accuracy full range 0 5 C 0 9 F 3 Temperature Resolution 0 1 1 Only applies when thermocou...

Page 50: ...ti Parameter 2 Way Adaptor Boxes RF615B External Probes Specifications Number of External Channels 4 Sensor Type Voltage or Current Measurement Connector 6 Pin Lumberg 2 Scales Free Form on Cloud Measurement Range 0 32000 to 32000 Decimal Points 1DP to 5DP Displayed Range LCD Only Not Applicable to logged readings 0 32 to 19999 Instrument Accuracy 0 3 of reading 23 C Ambient Resolution Resolution ...

Page 51: ...Type PT100 4 Wire Connector 6 Pin Lumberg Scales C and F Temperature Measurement Range 200 C to 150 C 328 F to 302 F Instrument Accuracy full range 0 1 C 0 2 F 2 Temperature Resolution 0 05 C 0 1 F Integral Temperature Sensor Specifications Sensor Type Thermistor Scales C and F Temperature Measurement Range 18 C to 55 C 0 4 F to 131 F 1 Accuracy 0 C to 55 C 32 F to 131 F 0 3 C 0 6 F Accuracy full ...

Page 52: ...y 140000 Max records Depends on number of active channels Log Rate Programmable between 1 minute and 60 minutes Channel Monitoring Rate 1 Minute Wireless Radio Rate Programmable between 5 Minutes to 24 Hours Alarm Active LEDs Front The GREEN LED flashes to indicate that the Transmitter Active is logging Status LEDs Side RED WiFi Active YELLOW Communications Active GREEN Mains Power Connected Case ...

Page 53: ... to aid compliance with 21 CFR Part 11 AP Describes the Access Point or Setup Mode used for setting up Diligence 600 transmitters via WiFi Buzzer Describes the internal sounder for warning of alarm conditions on Diligence 600 transmitters Diligence Cloud Refers to the Comark application that sits on cloud based servers on the internet The Diligence Cloud is a data storage and management platform f...

Page 54: ...nsmitters can gain access The MAC address of a Diligence 600 transmitter can be found under the WiFi tab of the transmitter webpage in AP Mode Should further help be required please contact Comark Technical Support or local Distributor Additional WiFi security types are planned for the Diligence 600 Transmitters What happens if I ignore an Alarm If an alarm is ignored then it will simply remain un...

Page 55: ...ud If setup an email notification about the low battery can also be sent There are three stages of low battery event 1 Low Battery The transmitter will indicate low battery by showing the Low Battery Indicator icon on the display During this phase the transmitter will operate normally 2 Dead Battery The transmitter will indicate a dead battery warning by flashing the Low Battery Indicator icon and...

Page 56: ...ransmitter i e for transportation or long term storage I bought extra transmitters can I leave them in the off state Yes When transmitters arrive they are in a deep sleep state and can be safely left in this state for an extended period of time Should this time exceed six months then we would recommend removing the battery cells completely to switch off the transmitter Can a Diligence 600 WiFi Mon...

Page 57: ...ters and the Plus Plan to a maximum of one hundred transmitters All other plan levels can have an unlimited number of associated transmitters Is there a limit to the number of users I can add to my account There are a maximum of three permitted users with the Diligence Cloud Lite Plan but this is unlimited for all other licence plan levels Can I remove a user from the Diligence Cloud In order to e...

Page 58: ...the Diligence Cloud is required Will my data still be accessible if I stop using Diligence Cloud No You will need to have at least a Lite Plan licence in place in order to access any stored data Will you provide firmware updates Yes From time to time when new features or performance improvements are made available firmware updates will be made available These will always be provided free of charge...

Page 59: ...nce Cloud when the configured limits are exceeded When an alarm ceases If an alarm event comes to an end and the measurements return to within set limits the transmitter will wake up and send the data to the Diligence Cloud NOTE A broken sensor mains status change and low or dead battery will also cause the transmitter to wake up and connect to the Diligence Cloud to inform the user All of the fol...

Page 60: ...Copyright 2022 Comark Instruments 60 ...

Page 61: ...d is one 1 year unless otherwise stated and the warranty period begins on the date of shipment Temperature probes are warranted for six 6 months The warranty extends only to the original buyer or end user of a Comark authorized reseller This warranty does not cover damage resulting from normal wear and tear abuse misuse accidental breakage negligence defects caused by modifications repair and serv...

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