Copyright © 2022 Comark Instruments
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Can a transmitter be UKAS calibrated at time of purchase?
Yes. Comark its own UKAS laboratory and new transmitters can be supplied with UKAS
certification. Please contact Comark Technical Support or local distributor for more details.
Can you provide service level agreements (SLAs) for Diligence 600?
Yes. For customers in the United Kingdom, Comark offers SLAs as part of our on-site services.
Please contact Comark Technical Support or local distributor for more details. For regions
other than the United Kingdom, please contact the local distributor for details of their own on-
site services.
What happens if a transmitter stops working?
In the unlikely event that a transmitter stops working completely, firstly check that the
batteries have not simply died. Replace the batteries as per the prescribed process to see if
the transmitter recovers. If not, then please contact Comark Technical Support or the local
distributor for more details on how to return the transmitter for service.
Can I turn a transmitter off if it is not being used?
To turn a transmitter off you will need to ensure that the latest firmware is being used. The
transmitter will need to be placed in Setup Mode. Under the Advanced tab there is the option
to Power Down the transmitter i.e. for transportation or long-term storage.
I bought extra transmitters, can I leave them in the ‘off’ state?
Yes. When transmitters arrive, they are in a deep sleep state and can be safely left in this state
for an extended period of time. Should this time exceed six months, then we would
recommend removing the battery cells completely to switch off the transmitter.
Can a Diligence 600 WiFi Monitoring System be self-installed?
Yes. We encourage self-installation. Follow the Quick Start Guide (QSG) provided with the
Diligence 600 transmitters to get setup. Should additional help be required, then please
contact Comark Technical Support or the local distributor who will be happy to provide
assistance.
Can a Diligence 600 WiFi Monitoring System be installed for me?
Yes. For customers in the United Kingdom, Comark offers an on-site installation service.
Please contact Comark Technical Support or the local distributor for more details. For regions
other than the United Kingdom, please contact the local distributor for details of their own on-
site services including installation.
Can my transmitters be calibrated on-site?
Yes. For customers in the United Kingdom, Comark offers a UKAS certified on-site calibration
service for Diligence 600 transmitters. Please contact Comark Technical Support or local
Distributor for more details. For regions other than the United Kingdom, please contact the
local distributor for details of their own on-site services including calibration.