www.firstpaymentmerchantservices.co.uk
axept®
S800 User Guide v1.6
57
12.4
Upload Log
To enable First Payments Merchant Services to support customers as quickly and efficiently as possible,
axept®
S800
allows log file data to be uploaded from the terminal directly to the
axept®
platform.
Once the logs have been uploaded, First Payments Merchant Services support team are able to view the information
via the support portal.
Logs should only be uploaded when requested by First Payments Merchant Services as part of a support case.
The following steps describe how to upload the log data if required:
01
From the main menu, select option 5: Menu
(Press the
key on the keypad).
02
Select option 4: Upload Log
(Press the
key on the keypad).
03
Select either option ‘1: Upload Last Hour’ or option ‘2: Upload Last 24
Hours’ depending on the requirement.
(Press the
or
key on the keypad).
04
The progress of the upload will be displayed once an option is selected.
The time required for the upload will depend on your connection speed
and the amount of data to be transferred.
