www.firstpaymentmerchantservices.co.uk
axept®
S800 User Guide v1.6
26
7
DECLINED TRANSACTIONS
There may some occasions where the acquirer does not authorise transactions and
axept®
S800 will report the
declined result.
There are various
reasons for transactions being declined such as lack of funds in the cardholder’s account or that the
card may have been reported as stolen.
The below shows the screens that will appear during a declined transaction:
01
In this example,
axept®
S800 displays the
‘
Not Authorised
’
message,
meaning the acquirer has not been able to authorise the transaction.
02
axept®
S800 will prompt for the card to be removed.
03
axept®
S800 will then print both the Merchant’s and Cardholder’s
declined receipts.
