www.firstpaymentmerchantservices.co.uk
axept®
S800 User Guide v1.6
20
5
PROCESSING A REFUND (CHIP AND PIN)
Processing a refund using
axept®
S800 follows a very similar procedure to that of a sale. However, the cardholder is
not verified by PIN, but a signature is required.
The following describes how the refund process works:
01
From the main menu, select option
2: Refund
(press the
key on the keypad)
02
Enter the amount of the refund using the keypad.
(
axept®
S800 will automatically enter the decimal place for you).
Press the
key on the keypad to continue.
03
If required, enter the reference for the transaction. If a reference is not
needed press the
key on the keypad to skip.
To use alpha characters, press the numeric key containing the alpha
character required multiple times until it is displayed.
Press the
key on the keypad to continue.
04
axept®
S800 will prompt for the card to be presented.