www.firstpaymentmerchantservices.co.uk
axept®
S800 User Guide v1.6
28
8
VOICED REFERRED TRANSACTIONS
On some occasions, a transaction may require you to obtain a manual authorisation from the acquirer’s Authorisation
Centre. This could be for a number of reasons such as the fact the card issuer wants to speak to the cardholder before
approving the transaction.
The
axept®
S800 handles the referral, providing you with every bit of information that will be requested.
01
Once the referral result has been received,
axept®
S800 will request that
the card is removed.
02
axept®
S800 will display a summary of the referral details.
Once the Authorisation Centre has been contacted and the details
provided, press the
key on the keypad to continue.
03
If the acquirer gives authorisation, press the
key on the keypad to
continue.
If authorisation is not given or you do not want to continue with the
referral, press the
key on the keypad to cancel the transaction.
04
If authorised,
axept®
S800 will require the Authorisation Code to be
entered.
To use alpha characters, press the numeric key containing the alpha
character required multiple times until it is displayed.
Press the
key on the keypad to continue.
