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© 2020 Carrier
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Select “Full Diagnostic" from the drop down menu
NOTE: If desired, the default capture period can be changed.
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Click on the Start Diagnostic button
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Wait for the capture period to finish and the Diagnostic Test Complete window will appear
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Step 2
: Send Log
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Once the diagnostic test is complete, a .zip file is saved on the PC
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Choose “Open” to launch explorer and have it point directly at the correct folder
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Send the Diagnostic zip file to technical support