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© 2020 Carrier
Appendix A.5
Taking a MB485ETH-CG Diagnostic Capture
When there is a problem on-site that cannot easily be resolved, perform a Diagnostic Capture before
contacting support. Once the Diagnostic Capture is complete, email it to technical support. The
Diagnostic Capture will accelerate diagnosis of the problem.
If the MB485ETH-CG bios is updated/released on November 2017 or later then the Diagnostic Capture is
performed via the gateway’s on-board system.
•
Access the MB485ETH-CG Diagnostics page via one of the following methods:
o
Open the MB485ETH-CG FS-GUI page and click on Diagnostics in the Navigation panel
o
Open the MB485ETH-CG Toolbox software and click the diagnose icon of the desired
device
•
Go to Full Diagnostic and select the capture period.
•
Click the Start button under the Full Diagnostic heading to start the capture.
o
When the capture period is finished, a Download button will appear next to the Start button
•
Click Download for the capture to be downloaded to the local PC.
•
Send the diagnostic zip file to technical support.
NOTE: Diagnostic captures of BACnet MS/TP communication are output in a “.PCAP” file
extension which is compatible with Wireshark.
