Chapter 5 – Troubleshooting
FAQs
Truelight SDI User Guide
25
5 - Troubleshooting
FAQs
How do I find out the IP address of my Truelight SDI unit?
The IP address is displayed on the LCD for a few seconds when the unit is turned on. If no
IP address has yet been assigned, let the unit boot and then power-cycle it by unplugging
the 5V power plug and then plugging it in again after a couple of seconds. The DHCP-
assigned IP address should then appear in the LCD. If it doesn't, check your DHCP server is
providing an IP address for the unit.
The IP address can also be found by connecting the unit to the Truelight software host
using a serial cable attached to serial port 2. The IP address will then be displayed on the
Hardware panel in the Truelight application: select this serial port from the
Hardware
port
list and the IP address will be displayed in the
Name or IP address
field (see
Connecting to
a network
on page 7 for details).
Why can’t I open profiles other than internal ones in the Truelight app?
To load custom profiles, you will need an appropriate Truelight license on the system that
the Truelight application is installed on.
Contact Truelight Support for assistance (
).
Why can't I back up my cubes to the Truelight software host?
Most backup problems are due to an incorrect backup directory being specified or
incorrect directory permissions. Make sure also that you are logged on as the correct user.
