English | Original instructions
36
Claims under this warranty require the customer, before sending the product, to
contact either the dealer from whom he purchased the bicycle or the manufac-
turer and give them the opportunity to assess the fault over the telephone within
a period of eight days.
Claims under the warranty can only be asserted to the manufacturer on presenta-
tion of the original invoice with date of purchase.
Claims under this guarantee can only be asserted by handing over or sending the
product to the manufacturer. The manufacturer shall bear all costs for sending
and returning the product. If the manufacturer or the dealer has named a specific
freight company to the customer for sending the product and the customer never-
theless uses another freight company, the customer must bear the additional
costs incurred.
This warranty shall apply to the extent and under the conditions set forth above,
including the presentation of proof of purchase, even in the event of resale, to
any subsequent future owner of the product residing within the territorial scope
of this warranty.
This guarantee is subject to the law of the Federal Republic of Germany, unless and
insofar as this is contradicted by mandatory consumer protection regulations in
the country of the respective customer.
11 SERVICE
If possible, prepare the error description and all information on the
relevant component before contacting a FAZUA certified partner or
the FAZUA service team.
→
If you require customer service, please contact a FAZUA certified partner or
contact the FAZUA service team.
→
Where applicable, also visit the FAZUA service platform:
https://fazua.com/de/support.
Here you will find comprehensive content relating to the topic of “Service”, as
well as a search function for locating FAZUA certified partners in your area.
