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Fargo HDP100, User Manual

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Fargo HDP100 User Manual Download Page 73

RESTRICTED USE ONLY 

 

Fargo Electronics, Inc. 

HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta) 

32 

Resolving a Card Jam Error  

All Troubleshooting procedures assume that only factory-authorized supplies are in use in 
the Printer.  

Step 

Procedure 

1 

Review the following information.  

  Symptom:  Card is jammed. 

  Printer Error State:  Card TOF Sensor is detecting no card motion. 

  LCD Error Display:  Card Jam 

  Driver Monitor Error Display:  Card Jam 

 

 

 

Summary of Contents for HDP100

Page 1: ...der User Guide Rev Beta Sections 1 to 3 modified Armstrong 1x single Side Armstrong 2x dual Side Armstrong 1x L single side lamination Armstrong 2x L single side lamination Armstrong 2x L dual side la...

Page 2: ...nes and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to...

Page 3: ..._______________________16 Printer Components Print Ribbons____________________________________________________21 Printer Components Blank Cards _____________________________________________________22...

Page 4: ...Out Error ________________________________________________________57 Resolving a No Ribbon Installed Error__________________________________________________58 Resolving a Invalid Ribbon Error_________...

Page 5: ...You can go directly to the Glossary of Terms Technical Specifications and Functional Specifications to learn how to use the processes procedures functions and windows for the HDP100 within concise co...

Page 6: ...ensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent eq...

Page 7: ...4 Print Stepper 16 Thermistor 35 5 Transfer Headlift 17 Cover Interlock 36 6 Film Supply 18 Card Input Roller 37 7 Film Take Up 19 Cleaning Roller 38 8 Ribbon Supply 20 Flipper Table Roller 39 9 Ribbo...

Page 8: ...edge is positioned under the Mag Head All stop 5 Stepper will turn ON in reverse direction and encode card All stop 6 Stepper will again turn on and position the trailing edge of the card under the M...

Page 9: ...head cool 13 The Ribbon Drives Film Drive and Print Platen Stepper turn ON and the Printhead burns the image data until the image data is depleted All stop Note The Ribbon Encoders and Film Encoders a...

Page 10: ...and Film Drive engage to laminate the printed Film onto the card They will turn off after a given number of steps based on the position given by the card Sensor All stop Note The Film Encoder is activ...

Page 11: ...eadlift Sensor 5 The Print Ribbon moves forward until it finds the yellow panel pauses advances to magenta then backs up to yellow the Ribbon Sensor detects marks on the ribbon 6 The Transfer Ribbon a...

Page 12: ...ve manual The LAM sequence of operations begins after printing has occurred with the Card Printer Step Process 1 The card is fed onto the Lamination Module Flipper Table 2 The card is fed to the Card...

Page 13: ...the Transfer Roller Lift Sensor detects state change 8 The card is fed back to the Flipper Table 9 The Flipper Table Clutch engages 10 The Flipper Table Motor activates until the Card is inverted base...

Page 14: ...odule Boot up Sequence Step Process 1 The Transfer Headlift turns until the head up position is returned from Headlift Sensor 2 The Lamination Ribbon Motor activates to determine the presence of a rol...

Page 15: ...nt personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Informat...

Page 16: ...rd Printer Encoder Reviewing the HDP100 Printer Overview table HDP100 Series Input Hoppers Card Capacity Accepted Card Size Encoding Modules Lamination Module HDP100 Single Sided Card Printer Encoder...

Page 17: ...Guide Rev Beta 3 Reviewing the HDP100 Package These items are included with your HDP100 Unpacking Instructions and Training Video CD Software Installation CD includes Printer Driver Cleaning Roller On...

Page 18: ...RESTRICTED USE ONLY Fargo Electronics Inc HDP100 High Definition Card Printer Encoder User Guide Rev Beta 4 Reviewing the HDP100 Card Printer Display HDP100 Printer with attached Output Hopper...

Page 19: ...gency Listings and FCC Rules for this Printer Regulatory Compliances Term Description CSA cUL The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CS...

Page 20: ...erence that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are des...

Page 21: ...mil 762mm to 1 270mm Accepted Electronic Card types HID Proximity Cards Mifare Contactless Smart Cards and Contact Smart Cards Accepted Card Compositions ABS PVC PET and PETG Colors Up to 16 7 million...

Page 22: ...0 H x 13 W x 14 2D 362mm H x 330mm W x 254mmD Display User friendly SmartScreen LCD Control Panel LED display on Card Lamination Module Encoding Options only HDP100 and HDP100 LC ISO Magnetic Stripe E...

Page 23: ...tified Supplies Fargo warranties are void where not prohibited by law when non Fargo Certified Supplies are used HDP Film Options Clear 1 250 prints Standard Holographic only HDP100 and HDP100 LC Cust...

Page 24: ...Options HDP100 LC and HDP100 only All overlaminates are available in either clear holographic globe design or custom holographic design They can also be optimized for use with smart cards and Magnetic...

Page 25: ...rformance reliability and ease of use Indicates the ribbon type and the number of ribbon panels printed where Y Yellow M Magenta C Cyan K Resin Black O Overlay F Fluorescing Print Speed Batch Mode HDP...

Page 26: ...Supply Voltage 100 to 240 VAC 3 75A HDP100 and HDP100 LC 100 to 240 VAC 4 25A HDP100 and HDP100 LC System Requirements IBM PC or compatible Windows 2000 XP Pentium class 133 MHz computer with 64 MB o...

Page 27: ...of the Print Ribbon Panels The Printer always prints the yellow Panel first followed by the magenta Panel and the cyan Panel Printhead As the Print Ribbon passes beneath the Printhead hundreds of the...

Page 28: ...very durable saturated printing Card Cartridge Load blank cards into this cartridge Card Output Hopper Stores 250 cards Card Lamination Module Works in conjunction with the Printer to apply a variety...

Page 29: ...l Buttons Used to scroll through menus and sub menus and to adjust certain menu options Card Thickness Adjustment Lever Adjusts the Printer to feed varying card thicknesses Card Cleaning Roller Automa...

Page 30: ...onent Description Softkey Buttons The Printer has three softkey buttons that appear below the LCD Display Their current function is indicated by the words appearing above them This function will chang...

Page 31: ...BWD Card Rollers This is helpful when cleaning the Printer or if clearing jammed media In any of these screens the Printer will always display the Menu option above the center softkey button Press th...

Page 32: ...Indicates that the Printer is receiving data from the PC TRANSFERRING Indicates the Printer is transferring an image to a blank card LAM Indicates the Lamination Station is applying an overlaminate to...

Page 33: ...key button will change to Resume Press Resume to continue Printer operation The LED Light This light works in conjunction with the Printer s LCD Display to help communicate the Printer s current statu...

Page 34: ...age This will bring up the help screen explaining the nature of the error and how to correct it If necessary use the scroll buttons to scroll down the paragraph of help text Press Quit when you are do...

Page 35: ...sublimation and the resin thermal transfer print methods each provide their own unique benefits Print Ribbons are available in dye sublimation only and combination dye sublimation resin versions To ma...

Page 36: ...of embedded contaminants In addition cards must have a completely smooth level surface in order for the Printer to achieve consistent color Coverage Some types of Proximity cards for example have an...

Page 37: ...ct your card stock The Printer will hold a maximum of 100 cards based on a standard 30 mil card thickness Printer Components Card Output Hopper and Reject Hopper Type Description Card Output Hopper HD...

Page 38: ...ch temperatures exceeding 350 F 175 C Use extreme caution when operating the Laminator Never touch the Transfer Roller unless the Printer has been turned off for at least 20 to 30 minutes Select Print...

Page 39: ...iver setup window Once adjusted the new temperature settings will be sent down with the next print job along with the rest of the Printer Driver information New Temperature Setting Before printing beg...

Page 40: ...laminates Term Description Cross Reference Thermal Transfer Film and PolyGuard Overlaminates The Card Lamination Module will accept either a Thermal Transfer Film overlaminate or a Polyester Patch Ove...

Page 41: ...ate the CR 80 size See the Loading the Overlaminate Reviewing the Overlaminate Design Term Description Cross Reference Design Both PolyGuard and the Thermal Transfer Film overlaminates are available i...

Page 42: ...s to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason your Fargo warranty is void where not prohibi...

Page 43: ...tation of the Printer Clear the problem Press RESUME to continue See the Resolving the Card Jam Error procedure CARD FEED STOPPED The Ribbon access arm was opened This caused the card transfer to stop...

Page 44: ...r Press RESUME to continue Clean Printer For best Printer performance replace the Cleaning Cartridge Tape and clean the Printers Feed Rollers and Printhead at this time See Cleaning E Card Encoder Sta...

Page 45: ...lipper Jam Error procedure Film Align Error Unable to align film OR If this appears as a prompt the HDP Film is self aligning to the proper position for printing Check for obstruction If the problem p...

Page 46: ...ter a value for head resistance in the LCD Printer Setup menu Reset the correct value according to the steps in the Troubleshooting Section If this problem persists call for technical assistance HEAD...

Page 47: ...e print Ribbon installed in the Printer does not match the Ribbon type set in the Printer Get the correct Ribbon from your dealer See Resolving an Invalid Ribbon Error Init Indicates the Printer is be...

Page 48: ...tor Flipper If this problem persists call for technical assistance See Resolving a Card Jam Laminator Error LAM ERROR The Lamination module requires attention Check the indicated condition and correct...

Page 49: ...ts call for technical assistance MAG ENCODING The magnetic stripe was not encoded properly See Resolving a No Magnetic Strip Present Error Magnetics The Magnetic Encoder was properly installed No acti...

Page 50: ...etic stripe was not encoded properly See Resolving a Magnetic Verify Error MULTIPLE FEED Two or more cards fed from the Card Hopper See Resolving a Card Not Fed Error No Flip Module Two sided job sent...

Page 51: ...d or it is broken See Resolving a No Ribbon Installed Error Ribbon Low The print Ribbon will soon run out If printing a large number of cards replace the Ribbon now or monitor the Printer until the Ri...

Page 52: ...t RIBBON TENSION The Ribbon tensions or pretensions may be out of range Check and adjust the LCD settings If this problem persists call for technical assistance Press RESUME to continue or CANCEL to a...

Page 53: ...rinter is unable to feed a card from the Card Hopper Check the following then press RESUME to continue Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning Cartr...

Page 54: ...RIBBON The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver OR A Self test job cannot be printed with the print media installed or the Ribbon must co...

Page 55: ...on the leading edge of the card increase the transfer tension Verify the Take up Motor turns without delay when Lamination begins If the Motor delays increase the transfer tension Adjust the transfer...

Page 56: ...e Cleaning Roller Assembly is fully seated Wash Check the Printhead alignment If washing out on resin try changing to a different lot of film Printing pauses between panels Check the air flow from the...

Page 57: ...f time Replace the Lamination RTD Resistive Thermal Device D870168 Replace the Circuit Board A000300 See the Removing the PCB Board Assembly A000300 procedure Check the crimp of the wires on the conne...

Page 58: ...lly spins on power up Verify the cable D840687 is plugged into the Sensor 840176 and the Circuit Board J58 Replace the cable D840687 See the Removing the PCB Board Assembly A000300 procedure Card Jam...

Page 59: ...Verify the Take up Motor turns without delay when Lamination begins Increase the transfer tension if the Motor delays Verify that the washers 760386 are between the e clip and springs on the spring l...

Page 60: ...e Lamination Lift Motor D840980 is rotating in the correct direction Start Sentinel is yellow or red Change the magnetic TOF in the LCD according to the start sentinel reference chart Verify correct m...

Page 61: ...ts F000092 and F000094 are not catching rubbing against the edges of the pulleys D850221 and D840888 Verify the belts F000092 and F000094 are tensioned properly Try replacing the input stepper E000062...

Page 62: ...bled backwards within the Module Magtek reports First bit is excessively close to the edge of the card Card may not be readable in the field Check for a burr on the leading edge of the card Scrape the...

Page 63: ...ction 2 Confirm the correct installation of the Printer Driver a Close the software program and check the Printer Driver b Reboot the computer c Ensure the Printer Driver is installed correctly Note E...

Page 64: ...rinter button and select the HDP600 Card Printer 3 Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins 4 Open the program and ty...

Page 65: ...upplies are in use in the Printer Resolving an Unable to Feed Card Error Step Procedure 1 Review the following information Symptom Cards will not feed at all Printer Error State Card is not being dete...

Page 66: ...rint side down e Close the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button on the Driver Monitor E...

Page 67: ...Hopper Feed Roller is not turning during a print job a Remove the Printer rear Cover b Ensure that the Card Hopper Feed Motor power cable is securely connected to J 20 on the Printers Main Board c En...

Page 68: ...ized supplies are in use in the Printer Step Procedure 1 Review the following information Symptoms Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller Printer is...

Page 69: ...o the Hopper with the print side down e Close the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button...

Page 70: ...Card Hopper Empty Error Step Procedure 1 Review the following information Symptom The Card Hopper is empty Printer Error State Reload the Card Hopper and press the Resume button located on the Printe...

Page 71: ...Output Hopper Full Step Procedure 1 Review the following information Symptom The Card Output Hopper is full Printer Error State Remove the cards and press the Resume button located on the Printer s LC...

Page 72: ...ll not feed off the Hopper Step Procedure 1 Review the following information Symptom Cards will not feed at all Printer Error State Card is not being detected by the Card TOF Sensor 11 seconds after t...

Page 73: ...Card Jam Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Card is jammed Printer E...

Page 74: ...ng procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom A card has become jammed in the Printer s Encoding statio...

Page 75: ...oting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom A card has become jammed in the Printer s Flipper Tabl...

Page 76: ...ule Cover a Clear any cards in the Flipper Table Module by using the Forward and or Reverse buttons located on the Printer s Top Cover b Ensure that the Flipper Table Module can rotate freely c Close...

Page 77: ...rd is jammed in the Printer use the Pause Resume button and the Cancel buttons to move the feed rollers and free the card Note The card can then be fed out of the Printer e If no card was found in the...

Page 78: ...tep Procedure 3 Test the Card Detection Sensor D840624 a Remove the rear Cover b Using a Digital voltmeter connect the negative lead to ground c Connect the positive lead to Pin 1 of J6 If blocked the...

Page 79: ...or All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer is unable to eject the ca...

Page 80: ...bleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Flipper Table Module Assembly is not functio...

Page 81: ...hooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Flipper Table Module is jamming Printer Error St...

Page 82: ...e Cover a Clear any cards in the Flipper Table Module by using the Forward and or Reverse buttons located on the Printer s Top Cover b Ensure that the Flipper Table Module can rotate freely c Close th...

Page 83: ...fy Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer is unable to verify...

Page 84: ...netic Stripe a Clear any Error Messages from the LCD by unplugging the Printer and reapplying power b Remove the failed card c Use a Magnetic Stripe reader or magnetic developer spray to determine if...

Page 85: ...ONLY Fargo Electronics Inc HDP100 High Definition Card Printer Encoder User Guide Rev Beta 44 Resolving a Magnetic Verify Error Step Procedure 6 Verify that the coercivity of the cards matches the Dr...

Page 86: ...cedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is no Magnetic Encoder installed Printer Error State A pr...

Page 87: ...front Cover b Remove the Magnetic Module Cover screw c Remove the Magnetic Module Cover d Verify that the Printer has a Magnetic Module installed Note If the Printer is equipped with a Magnetic Encod...

Page 88: ...eshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is no Magnetic Strip present Printer Error S...

Page 89: ...r Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is no Smart Card Encoder i...

Page 90: ...roubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is no Prox Card Encoder installed Print...

Page 91: ...talled Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Transfer Film is not in...

Page 92: ...at only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Transfer Film Sensors are not calibrated Printer Error State The Transfer Fi...

Page 93: ...Out Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Transfer Film has run out...

Page 94: ...bbon Miscue All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer rolls through Ri...

Page 95: ...or wrinkled repair the Ribbon and wind up the take up roll 4 color panels past the damaged area 3 Press on the Resume button If the issue persists continue to Step 4 4 Replace the Ribbon a Press on th...

Page 96: ...t only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Print Ribbon has become jammed or has broken in the Printer Printer Error Sta...

Page 97: ...ea a Press on the Resume button b If the issue persists continue to Step 5 5 Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation See the Card tab Diagnostic bu...

Page 98: ...procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer will not print Printer Error State The Ribbon Senso...

Page 99: ...procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer errors are out as soon as it receives data from...

Page 100: ...alled in the Printer a Press on the Resume button b If the issue persist continue to Step 3 3 Remove the rear Cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and...

Page 101: ...oting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from th...

Page 102: ...gned for the correct Printer model 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear Cover and check that the Ribbon RFID cable is securely connected to the Main...

Page 103: ...procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC P...

Page 104: ...right click on the HDP600 Card Printer and select Printing Preferences b Click on the Device Option tab c Click on the auto select button d Check that the Ribbon type matches the Ribbon selected 3 Pre...

Page 105: ...tory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printhead continuously cycles or does not cycle at all Printer Error State Headlift Sen...

Page 106: ...Cover c Verify that connection J20 is properly connected to the Main Board d If the Motor does not turn continue to Step 7 6 Test the Headlift Sensor a Remove the back Cover b Attach the positive lead...

Page 107: ...ory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer errors immediately after sending a print job or the Rollers do not operate by pr...

Page 108: ...as needed b If the Sensor still does not work continue to Step 3 3 Check that the Sensor tab on the front Cover is not damaged a Open the front Cover and examine the Lid Sensor tab for damage if the S...

Page 109: ...ard is ejected blank that should be printed Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Run a self test See Running the Self Test 3 Look for an image on the Rib...

Page 110: ...Click on the OK button g Print a self test h After adjusting the Image Placement if a white border appears on the card adjust the image placement back toward its original value in increments of 2 unti...

Page 111: ...over b Using a Digital Voltmeter connect the negative lead to ground c Probe Pins 1 to 5 of the Printhead power connection on J16 d Ensure that a voltage between 22 to 23 VDC is read on each pin If le...

Page 112: ...Lamination Errors Resolving a Laminator General Error Step Procedure 1 Review the following information Symptom The Laminator has reported a general fault Printer Error State The Laminator has report...

Page 113: ...r Guide Rev Beta 72 Resolving the Laminator Check Power Error Step Procedure 1 Review the following information Symptom The Laminator s power is OFF Printer Error State The Laminator s power is OFF LC...

Page 114: ...User Guide Rev Beta 73 Resolving the Laminator Heater Off Error Step Procedure 1 Review the following information Symptom The Laminator s Heater is OFF Printer Error State The Laminator s Heater is O...

Page 115: ...led Error Step Procedure 1 Review the following information Symptom An incorrect Overlaminate has been installed or a Driver setting is incorrect Printer Error State An incorrect Overlaminate has been...

Page 116: ...terial Error Step Procedure 1 Review the following information Symptom An incorrect Overlaminate has been installed or a Driver setting is incorrect Printer Error State An incorrect Overlaminate has b...

Page 117: ...Out Error Step Procedure 1 Review the following information Symptom An incorrect Overlaminate has been installed or a Driver setting is incorrect Printer Error State An incorrect Overlaminate has bee...

Page 118: ...Printer is functioning properly 2 Scroll to the desired test image from the Select Test Image options and press the Select button Reviewing the Gray Align YMC K Self Test Step Procedure 1 Use this car...

Page 119: ...roperly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Reviewing the Color Bars YMC S...

Page 120: ...roduced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead The Transfer Count is th...

Page 121: ...the Lamination Color Resin YMCK L Self Test Step Procedure 1 Use this card to determine Lamination Placement and confirm that a the image colors are properly reproduced and b the Resin Panel is printi...

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