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Fargo Electronics, Inc.
HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
16
General Troubleshooting Guide (continued)
Problem
Possible Solution
Printhead cutting
Ribbon
Verify the solder leads on the Printhead are trimmed.
Replace the Printhead cable (840143). See the
Replacing the
HDP100 Series Printhead Assembly (D860004)
procedure.
XX Warning: The Printhead may be extremely hot.
Transfer warming
then heater time out
after a period of time
The Transfer Roller is not connected to the Circuit Board
(A000300).
Check the crimp of the wires on the connector of the RTD
(Resistive Thermal Device) (D870168).
Transfer cooling then
heater time out after
a period of time
Replace the Lamination RTD (Resistive Thermal Device)
(D870168).
Replace the Circuit Board (A000300). See the
Removing the
PCB Board Assembly (A000300)
procedure.
Check the crimp of the wires on the connector of the
thermocouple (D870168).
Poor Registration
See the Bad Registration Checklist.
Printer has no power
Verify the Printer and Lamination unit (if applicable) are plugged
into outlet.
Verify the power cables are connected to the Circuit Board
(A000300).
Check the fuse on the Circuit Board (A000300).
Ribbon won
’
t queue
up
Check the Ribbon orientation. Verify that you are using the
correct Ribbon type. See the
Adjusting the Ribbon Type
procedure.
Use the multi-meter to check for proper Ribbon Sensor voltage.
See the
Reviewing the Sensor Locations and Voltages
section.
Check to see if the Ribbon drive DC Motors (D840980) are
rotating in the correct direction.
Continued on the next page
